Prestige Financial Services
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. Prestige Financial Services has been my auto lender for the past 3 years.
Over this time, I have had ALL ON TIME PAYMENTS and no issues whatsoever.
I have asked about refinancing my auto loan at least 5 times as I was told when I first bought my vehicle this was an option, and confirmed this by their website that clearly claims they offer refinancing.
This month I ran into a financial issues and my payment was returned- obviously, this was not my intention….. who wants to avoid their car payment?! I was stressed but knew things would be fine because I got paid in 2 days.
The morning of my pay date, I received a text from Brianna Howard (who is not even my account representative) letting me know my payment had been returned a second time.
I immediately responded CONFUSED as to why my account had been debited a second time.
I knew I didn’t have the funds the day before so I would never have approved this.
Brianna responded by blaming ME! Saying I was “mad at the wrong person”and “its not her issue”.
I WAS SHOCKED. I’m still shocked. I feel completely violated.
My personal information, my banking information, was used WITHOUT MY CONSENT and caused me to accrue additional overdraft fees.
All so much without an apology or acknowledgement of wrong doing.
DO NOT TRUST THIS COMPANY. They only care about the way their books look at the end of the month.
THEY WILL USE YOUR checking account information TO MAKE PAYMENTS FOR YOU WITHOUT CONSENT.
Never Again
The interest was extremely high to start with but my payments have been lowered due to being unemployed.
Here's a tip, don't fuck with them.
Poor customer service!!!!!!! Due to an car accident, leaving our car completely damaged, forced to purchase another car, the remaining amount on the car was paid for. They continued to harass my wife everyday with phone calls. An account manager (David) was extremly rude to my wife. Stating that she owed him an explanation, along with some other unprofessional shit.
So, I did what every other protective husband should do, I called this asshole and I went off on his ass. That’s no way to speak to a lady. He hung up on me, so I decided to call again to speak to his manager (Von). I explained everything to him but I got the feeling that he was not gonna do anything in regards to writing this jerk up.
I figured that I can’t make the manager write this person up, so the next best thing fro me to do is to leave a review on their business. Here’s a tip, don’t fuck with them.
what a disgusting company.
HORRIBLE INTEREST AND PER DIEM RATES! BAD CUSTOMER SERVICE! I bought a car and Prestige financed it, even with an 8% debt to income ratio they gave me a 14.99% and a 15 PER DIEM rate, which is like taking $15 per day and tossing it in the trash. 4 month after purchasing the car and making payments right before Christmas, the car was totaled.
I called them and let them know it was totaled. I asked them if we can do a deferral for this month because I did not have the money to give them during the holiday season and the insurance would be paying on the loan. They explained only 4 months in there is nothing they will do and they want the payment or they will report it to my credit.
I asked if I could make the payment in 2 weeks when I get paid again, and they said you can but we are still going to report it to your credit as late. So they were completely unwilling to work with me or do anything to help the situation.
Simply put, even after advising them that I am willing to make a payment in 2 weeks, and the insurance would be paying on the loan anyways, they still were going to report it late on my credit, when they could have just setup a deferral and got their money anyways at the end of the loan period.
Prestige has terrible service, they talk over top of you because they simply DO NOT CARE about their customers. Their customers are numbers and that is it. Their rates are ridiculous and they make a massive amount off their customers with huge PER DIEM rates, what a disgusting company.
After reading some of these other reviews I can't image how they are if you REALLY fall on hard times!!
I don’t appreciate a phone call and an email from this company on the day my payment is due! They also called and left a message on my husband’s phone. I’ve paid promptly for the 20 months I’ve had a loan with them and always pay a bit more. When I returned a call to the rep he wanted me to make my payment right then with him.
I told him I would make my payment online as I always have before the end of the day and he again reminded me my payment was due that day. I told him I know when my payment is due and don’t need a phone call from them as I wasn’t late. He accused me of being rude and I told him I wasn’t being rude just stating the facts. He ended our call very abruptly.
I now have a new car, other car was paid off and my interest is half of what I was paying through Prestige. I also have my new car financed through a reputable company. I had no plans of trading my other car until this happened!! After reading some of these other reviews I can’t image how they are if you REALLY fall on hard times!!
The WORST COMPANY EVER!!!
The WORST COMPANY EVER!!!!! They contact you before your payment is due. This company comes across as Very Arrogant and treats you as if you owe them Personally for the car payment.
Customer Service sucks!!!!!! This company should go through some kind of “Compliance and Customer Service” training to learn how to treat and respect people 🙁
Very horrible and poor customer service!
I wish there was a way to give no stars this place took money out of my account after I just made a full payment then told me I have to wait five days to get the money back into my bank account.
I have four children and now because of this company I have no money at all for the next five days. All I can do I pray that there are no last min disaster that occur in my children or my life in these next five days! I wish I never worked with this agency! Very horrible and poor customer service!
I wish i could give negative stars
Omg the worst finance company ever they harrase you before your payment is even due and the customer service is horrible i wish i would have known better i would have never. I wish i could give negative stars
Scammer
Every week there was a new “account manager” for me and it was just getting ridiculous. I had to repeat myself over and over about my situation, and they REFUSED to change my payment dates.
So, I am late every month until I can get back on track because they won’t work with me. Every other loan company I have done business with has worked with me. You’re still getting your money, just a week and a half late.
I don't want to leave a post right now until I understand what is going on....
I have read what other have say about Prestige Financial Services and don’t understand why are they saying bad things about this company…. I don’t want to leave a post right now until I understand what is going on….
great customer service
great customer service, and just for making my payments on time they reduced my interest rates…thank you
I have had nothing but good experiences with this company.
I have had nothing but good experiences with this company. They are polite and very courteous. I purchased a brand new 2016 in Oct. 2016 and have already received an interest rate reduction. I hope to continue to have a good relationship with them but so far so good.
HORRIBLE INTEREST AND PER DIEM RATES!
HORRIBLE INTEREST AND PER DIEM RATES! BAD CUSTOMER SERVICE! I bought a car and Prestige financed it, even with an 8% debt to income ratio they gave me a 14.99% and a 15 PER DIEM rate, which is like taking $15 per day and tossing it in the trash.
4 month after purchasing the car and making payments right before Christmas, the car was totaled. I called them and let them know it was totaled. I asked them if we can do a deferral for this month because I did not have the money to give them during the holiday season and the insurance would be paying on the loan.
They explained only 4 months in there is nothing they will do and they want the payment or they will report it to my credit. I asked if I could make the payment in 2 weeks when I get paid again, and they said you can but we are still going to report it to your credit as late. So they were completely unwilling to work with me or do anything to help the situation. Simply put, even after advising them that I am willing to make a payment in 2 weeks,
and the insurance would be paying on the loan anyways, they still were going to report it late on my credit, when they could have just setup a deferral and got their money anyways at the end of the loan period. Prestige has terrible service, they talk over top of you because they simply DO NOT CARE about their customers.
Their customers are numbers and that is it. Their rates are ridiculous and they make a massive amount off their customers with huge PER DIEM rates, what a disgusting company.
I don't appreciate a phone call and an email from this company on the day my payment is due!
I don’t appreciate a phone call and an email from this company on the day my payment is due! They also called and left a message on my husband’s phone. I’ve paid promptly for the 20 months I’ve had a loan with them and always pay a bit more. When I returned a call to the rep he wanted me to make my payment right then with him.
I told him I would make my payment online as I always have before the end of the day and he again reminded me my payment was due that day. I told him I know when my payment is due and don’t need a phone call from them as I wasn’t late. He accused me of being rude and I told him I wasn’t being rude just stating the facts. He ended our call very abruptly.
I now have a new car, other car was paid off and my interest is half of what I was paying through Prestige. I also have my new car financed through a reputable company. I had no plans of trading my other car until this happened!! After reading some of these other reviews I can’t image how they are if you REALLY fall on hard times!!
If you are dealing with this company I would suggest downloading an app to record the calls.
If you are dealing with this company I would suggest downloading an app to record the calls. Prestige Financials collection methods are against the law. They use verbal abuse, intimidation, and harrassment when communicating with their customers.
They are not a typical bank or financial service you are used to dealing with. In addition, know your laws. According to the Fair Debt Collection Practices Act (FDCPA) is a federal law that prohibits debt collectors from engaging in abusive or deceptive bill collection practices. Also be sure to check your state’s fair debt collection laws.
They have the money and refuse to refund it.
Don’t ever finance anything through them. I made a payment in June. They say I didn’t so I paid again. I have proof that both payments cleared and that the owe me a payment back. They have the money and refuse to refund it.