Prestige Financial Services
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. Prestige Financial Services has been my auto lender for the past 3 years.
Over this time, I have had ALL ON TIME PAYMENTS and no issues whatsoever.
I have asked about refinancing my auto loan at least 5 times as I was told when I first bought my vehicle this was an option, and confirmed this by their website that clearly claims they offer refinancing.
This month I ran into a financial issues and my payment was returned- obviously, this was not my intention….. who wants to avoid their car payment?! I was stressed but knew things would be fine because I got paid in 2 days.
The morning of my pay date, I received a text from Brianna Howard (who is not even my account representative) letting me know my payment had been returned a second time.
I immediately responded CONFUSED as to why my account had been debited a second time.
I knew I didn’t have the funds the day before so I would never have approved this.
Brianna responded by blaming ME! Saying I was “mad at the wrong person”and “its not her issue”.
I WAS SHOCKED. I’m still shocked. I feel completely violated.
My personal information, my banking information, was used WITHOUT MY CONSENT and caused me to accrue additional overdraft fees.
All so much without an apology or acknowledgement of wrong doing.
DO NOT TRUST THIS COMPANY. They only care about the way their books look at the end of the month.
THEY WILL USE YOUR checking account information TO MAKE PAYMENTS FOR YOU WITHOUT CONSENT.
I am sorry I came and glad I'm gone!!! I
I could get a skip month and you would have thought that I was speaking Greek. I was asked what’s happening and why, so I didn’t get what I requested.
I am so glad that now I have refinanced with my credit union and the first thing I was told without asking that I get five skips for the duration of the loan and I can do two skips a year and I got a great deal.
It gave me great pleasure to shred every document they sent to me. I would not recommend anyone to do business with Prestige. I am sorry I came and glad I’m gone!!! I
I wish i could give negative stars
Omg the worst finance company ever they harrase you before your payment is even due and the customer service is horrible i wish i would have known better i would have never. I wish i could give negative stars
great customer service
great customer service, and just for making my payments on time they reduced my interest rates…thank you!
DO NOT TRUST THIS COMPANY.
I WAS SHOCKED. I’m still shocked. I feel completely violated. My personal information, my banking information, was used WITHOUT MY CONSENT and caused me to accrue additional overdraft fees. All so much without an apology or acknowledgement of wrong doing.
DO NOT TRUST THIS COMPANY. They only care about the way their books look at the end of the month. THEY WILL USE YOUR checking account information TO MAKE PAYMENTS FOR YOU WITHOUT CONSENT.
great customer service
great customer service, and just for making my payments on time they reduced my interest rates…thank you!
This company is terrible.
This company is terrible. I’m glad to be free of their bad service. Do not get a loan thru Prestige. They are idiots!!!!
I was recently laid off of work,
I was recently laid off of work, I call Prestige Financial Services to see if I could postpone my payment due to my layoff. They agreed to postpone the payment for a few weeks which I agreed would be helpful. Well, today the original due date they took the payment directly out of my account.
After several calls to the so called “Customer Service” department, they agreed they made the mistake but can not process the refund until next week. So they left me with an over drawn account and no money to buy food for my child. I would never recommend this company to anyone.
Correction: ZERO stars!!! This company is a joke.
Correction: ZERO stars!!! This company is a joke. I understand that they work with people with poor credit and I think thats great but their customer service is atrocious. I authorized a one time payment on my brothers behalf last month on HIS account and I asked that my card not be kept on file.
They assured me it would not be now fast forward to this month and they billed my for almost $500, their representative Diana admitted it was her mistake only the company is refusing to issue me a refund.
After they told me they would and they needed my bank account number and routing so they could do it faster they called me back later that day to say they can’t refund me because it’s my brothers account.
NEVER USE these BLOOD SUCKING THIEVES!
borrowed for a car in 2005. Loan was $14,000 after interest,6 years later I paid $27,000. In 2012 they said I had Purchased a Car Warranty and still owed $2500. I did not purchase the car warranty!
2018 THEY ARE STILL CALLING ME to collect $4500 (now with late fees). NO LATE PAYMENTS..PAID OFF but no car title. Threatning to reposses a 14 year old car. We are going to court!
Do not go with this company.
Catch a bus first. Had a loan for a little over $18,000 with GAP insurance, extended warranty, taxes and fees. If paid 6 year term, $30,000. Vehicle totaled after 2.5 years.
With my monthly payments, the insurance payment, and the GAP insurance payment, all of which came up to almost the 6 year term amount of $30,000- they are still saying I owe another $3,000+ dollars. Car value $11,000.
This means they will not only have received the full 6 year term amount in less than 2.5 years, but they will also receive more than 3x the value if the car.
I had filed BK last year and was in need of a car.
I had filed BK last year and was in need of a car. I was able to get a 2016 Hyundai Elantra, but my interest rate was 20%. I figured after filing BK, that rate wasn’t so bad. I had a full year of payments on time (2 days early actually, every month) and not missing a payment.
I had 2 jobs, and had recently lost one of them. So, I let Prestige know that I would still make my payments, but I couldn’t make them on the 11th of each month, it would have to be switched to the 27th.
They did not work with me AT ALL. I was harassed by about 15 or 16 different people regarding my payments, because they were now late every month. I was getting extremely rude texts, phone calls, and emails to the point where I had to block all contact with them.
Every week there was a new “account manager” for me and it was just getting ridiculous. I had to repeat myself over and over about my situation, and they REFUSED to change my payment dates.
Shitty company.
Shitty company. Run fast they will harass you until you can’t take it anymore
DO NOT TRUST THIS COMPANY.
I knew I didn’t have the funds the day before so I would never have approved this. Brianna responded by blaming ME! Saying I was “mad at the wrong person”and “its not her issue”. I WAS SHOCKED. I’m still shocked. I feel completely violated. My personal information,
my banking information, was used WITHOUT MY CONSENT and caused me to accrue additional overdraft fees. All so much without an apology or acknowledgement of wrong doing. DO NOT TRUST THIS COMPANY.
They only care about the way their books look at the end of the month. THEY WILL USE YOUR checking account information TO MAKE PAYMENTS FOR YOU WITHOUT CONSENT.
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. Prestige Financial has been my auto lender for the past 3 years. Over this time, I have had ALL ON TIME PAYMENTS and no issues whatsoever. I have asked about refinancing my auto loan at least 5 times as I was told when I first bought my vehicle this was an option, and confirmed this by their website that clearly claims they offer refinancing.
This month I ran into a financial issues and my payment was returned- obviously, this was not my intention….. who wants to avoid their car payment?! I was stressed but knew things would be fine because I got paid in 2 days.
The morning of my pay date, I received a text from Brianna Howard (who is not even my account representative) letting me know my payment had been returned a second time. I immediately responded CONFUSED as to why my account had been debited a second time.
WORST trust me
I Really wish they had a option for 0 stars because when I tell you this company is absolutely the WORST trust me. The previous reviews are not lies.
I had my car financed with them for a little over a year and the whole time its been God awful the staff is rude everytime you call someone its like majority of them work from home so you hear all kinds of background noise not noises you expect to hear like the keyboard maybe etc like people talking and there is this horrible echo.
They don’t work with you at all on payment due dates so if life happens and you cant afford your payment they are just like oh well we still need payment.
Its terrible and they are so nasty and rude. On top of this I traded the car for a more reliable car and they are still harassing me and asking me for payment on a car I currently do not have in my possession he told me it take 4-8 weeks before a pay off is completed and I still need to pay. At this point its out of hand. SMh RUNNNNNN far away from them.
The absolute worst
I agree with you I hate them and cant wait to get rid of them. If it was a way I could get out of this loan I would.