We purchased our VW golf here. When we picked the car up after a service the back up camera did not work. We had had the back up camera added before we purchased the car. When we took the car back in, we were told that the camera was added by another business and it could not be repaired here. That was the first we knew that the camera was added somewhere else.
We were told by the person at the desk in the service department that we had to contact a sales manager to pursue our concerns that the dealership should take responsibility for fixing the broken camera. A sales manager returned my call with a message that we would have to take it to the other business to get it repaired though it was under warranty.
I then left multiple messages requesting that the service department here check to see if the problem was just a disconnected wire, or that VW take the car to the distant location to get the camera fixed.
After all, we had no relationship with that business. I NEVER received a return call. I then sent an email to the dealership with the same request and asking for a return call. Again no response. Since then I have taken the car to the other business south of Renton and they treated me well. It was a problem with the cable not the camera and they fixed it.
Considering our car is one of those with VW rigged the emissions device, you would think they would have made an extra effort to be helpful. Instead, no response at all after the initial voicemail.