University Volkswagen

I NEVER received a return call

We purchased our VW golf here. When we picked the car up after a service the back up camera did not work. We had had the back up camera added before we purchased the car. When we took the car back in, we were told that the camera was added by another business and it could not be repaired here. That was the first we knew that the camera was added somewhere else.

We were told by the person at the desk in the service department that we had to contact a sales manager to pursue our concerns that the dealership should take responsibility for fixing the broken camera. A sales manager returned my call with a message that we would have to take it to the other business to get it repaired though it was under warranty.

I then left multiple messages requesting that the service department here check to see if the problem was just a disconnected wire, or that VW take the car to the distant location to get the camera fixed.

After all, we had no relationship with that business. I NEVER received a return call. I then sent an email to the dealership with the same request and asking for a return call. Again no response. Since then I have taken the car to the other business south of Renton and they treated me well. It was a problem with the cable not the camera and they fixed it.

Considering our car is one of those with VW rigged the emissions device, you would think they would have made an extra effort to be helpful. Instead, no response at all after the initial voicemail.

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3 reviews on University Volkswagen

  1. University Volkswagen is Bad Service

    We purchased our VW golf here. When we picked the car up after a service the back up camera did not work. We had had the back up camera added before we purchased the car. When we took the car back in, we were told that the camera was added by another business and it could not be repaired here.

    That was the first we knew that the camera was added somewhere else. We were told by the person at the desk in the service department that we had to contact a sales manager to pursue our concerns that the dealership should take responsibility for fixing the broken camera.

    A sales manager returned my call with a message that we would have to take it to the other business to get it repaired though it was under warranty. I then left multiple messages requesting that the service department here check to see if the problem was just a disconnected wire, or that VW take the car to the distant location to get the camera fixed.

    After all, we had no relationship with that business. I NEVER received a return call. I then sent an email to the dealership with the same request and asking for a return call. Again no response. Since then I have taken the car to the other business south of Renton and they treated me well.

    It was a problem with the cable not the camera and they fixed it. Considering our car is one of those with VW rigged the emissions device, you would think they would have made an extra effort to be helpful. Instead, no response at all after the initial voicemail.

  2. Their people skills are fucking horrible by the way Jeff u suck period

    I drive all the way from West Seattle to get my cars oil change done here because I trust them. I am not a happy customer today it’s going to be about 2 hour wait for my oil change and I wanted to use a loaner to go down the street . I guess they have no loaner cars , this is a dealership hello why don’t they have any .

    So when I asked Jeff about it he said nope sorry no loaner cars that was it . Their customer service sucks they just don’t care to take care of u at all … so now I have to wait almost 30 minutes for a freaken shuttle to go down the damn street. They need to teach their people some customer service cause they suck … not a happy camper what’s so ever .

    I think I will take it to another VW dealership due to not taking care of a customer … it’s not what You say it’s how u say it and the way Jeff said is like sorry I don’t give a shit . Their people skills are fucking horrible by the way Jeff u suck period …

  3. I won't be coming back.

    I purchased my car here in and have been using their service department exclusively. All has been well up until the last two visits. Had a major 80K service done on my Jetta in October and 10 miles down the freeway I had no brakes. Turns out a mechanic did not completely tighten a bleeder valve.

    Had a valve recently replaced on the turbo to correct an oil leak and 10 miles down the same freeway my oil light is on. Turns out the mechanic had forgotten to check the oil after completing the job and I am down two quarts of oil. Two experiences with gross negligence and the free loaner cars are not worth the risk suffered to my life and car. I won’t be coming back.

Reviews:3
Reported Loss :2500 $
Severity of Scam :High
Reported by : anonymous
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