Rivermark Community Credit Union

Customer Service

*** This is about opening an account online *** Rivermark Community Credit Union was offering 100$ to open an account so I wanted to take them up on it.

I prefer to open an account online for a myriad of reasons and they do offer that.

The big difference with Rivermark than I have seen with any other bank at this point is they require you to upload a picture of your ID.

This is a process I am not a fan of because, to me, it opens up another option for identity thieves.

Maybe not through their system but I have to take a picture and in this case email it to myself to upload it from my PC.

After doing all that and the rest of their lengthy steps, it says there’s a problem and I have to call a number.

I call and the woman tells me the system cannot verify my ID, social security number or some other part of the information I gave.

She said I will have to go into a branch to open an account.

What was the point of all that? I just uploaded and gave all my personal information only for nothing to happen??

I am going to guess it is my address. My home is brand new but built about a year ago.

My address comes up in Google and has been found when doing business with literally every other company.

Rivermark must use Mapquest or something because they are the only one who cannot find me.

Other banks I have signed up with online have found my address.

They don’t have as many branches as OnPoint so trying to make time to drive in to see them is much more of a hassle than even 100$ may be worth.

Be weary of a company that makes you give all your personal information only to force you to come in.

Already lost a lot of points with me before I ever became a member.

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Rivermark Community Credit Union reviews are no way affiliated with yelp & reddit. Their business is located at 2905 SW Cedar Hills Blvd, Beaverton, OR 97005, USA. Rivermark Community Credit Union could be contacted by dialing (800) 452-8502 or logging on their website rivermarkcu.org. Rivermark Community Credit Union business page on Dirty Scam received 27 consumers reviews/complaints, page views and 2514$ of monetary losses. The most of the users reported the severity of the scam is Medium.
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27 reviews on Rivermark Community Credit Union

  1. Worst experience at the Hawthorne Branch today.

    Worst experience at the Hawthorne Branch today. I stopped in to get $450 in change for my business. It took 31 minutes for an untrained teller to figure out how to count the money using a counting machine that does not work correctly. The teller was new and told another teller that she did not know how to use the counting machine. She was told” press here and here” and then went back to her window.

    This new teller tried very hard to get the counting machine to work but it kept spitting bills onto the floor. The 4 tellers at their windows and Cory the Assistant Manager watched gleefully as the new teller struggled, in tears, to get the bills counted. AFTER 25 MINUTES Cory came down and took the teller to the vault where he gave her pre-wrapped bills.

  2. Horror experience

    During my 30-minute Horror experience I asked one of the desk mangers to assist and was told she did not know how to use the counting machine. I asked to speak to the Branch Manager and was told “He is not to be bothered”.

    At there end of the 30-minute torture Cory could only say “Sorry you had a bad experience” a blank, uncaring empty apology. Rivermark has gone extremely downhill in customer service.

  3. This one example of their poor customer service.

    I have made the mistake of counting on the ATM in Newberg to work, when more times than not it fails. After Rivermark closed its Newberg branch they said they would keep the ATM there. It was unreliable. Then they put in a kiosk, and it is unreliable. This one example of their poor customer service.

  4. I am very disapointed in this bank.

    I am very disapointed in this bank. A bank is a business which means they should be earning my business. I thought the switch over to the computer screen tellers was odd, i’d rather deal with a person in front of me, but continued to do business with them.

    I get my paycheck electronically deposited on friday but they have been holding it till Sunday. Today they are holding it till Monday and of course they are closed today, i tried to call.

    This was never an issue with US Bank. I have money in the bank in savings, so i could just transfer it, but why? I shouldnt have to dip into savings when i just got paid! I didn’t have money in savings till recently.

    I am taking the Dave Ramsey class. What’s interesting to me is that before, when i was managing my money poorly, if i was overdrawn it would roll over to my credit card with no fee.

  5. not people on a screen.

    When i started putting money in my savings account i went over once and it pulled it from savings with a $5 charge. I complained and asked for my money back because 1)i hadn’t changed anything with my bank account 2)i had plenty of available balance left on my credit card it should have pulled from there like all the previous years 3)i had money in my savings,

    why would they charge me for a fee when i had money in my savings? Now i could understand if i didnt have the money and i got charged an overdraft fee. I had the money!

    Banks are businesses, businesses make money by selling products (credit cards aka debt) not by screwing over their customers. I think today was the last straw for me. I want to go back with a bank where i deal with people, not people on a screen.

  6. WORST BANK EVER!

    NOT WORTH 1 STAR! – DO NOT JOIN/USE THIS CREDIT UNION – When I called, was asked 5 security questions! WHAT??? Told her I had answered enough security questions. WORST BANK EVER! We have been with Rivermark CU for over 25 years and they deactivated my Debit Card today as I had not activated the chip card.

    Now have NO ACCESS to my funds! Their solution is for me to use my credit card and then go on website and transfer funds. They offered that I could come to branch (very inconvenient as I work too) to get a new card – or they could mail out — New cards will take 7-10 business days! I opted for mailing cards and she wanted to ask me MORE security questions.

  7. this ridiculous credit union.

    This is NOT the first time, but the 4th time, this credit union has deactivated my card in the last few years mostly for what they thought were unauthorized transactions, of which,

    none were, but there I was sitting w/o access to my funds. I am in the middle of a house sale and as soon as that is done, we are DONE with this ridiculous credit union.

  8. I never thought that I could feel so much love and gratitude for a credit union

    I never thought that I could feel so much love and gratitude for a credit union, but I do! The people are always friendly and helpful, the support and customer service is over-the-top great, and it never feels like a corporations- because it isn’t.

  9. ridiculous

    10-25 minutes average wait times when you call them. ridiculous.

  10. I have been a member here for a very long time.

    I have been a member here for a very long time. However lately the hold time on the phone has ran as long as an hour. You even have to wait to live chat with someone via the webpage. When you go to the Hawthorne branch you can stand in line for over 30 minutes waiting to see the teller.

    Now some of the branches no longer have any tellers on hand just machines. When and if you ever get a live person you get great friendly help. However my time is important to me. I also don’t feel like Rivermark has the small town customer service anymore. I will be changing very soon.

  11. Don't join this bank.

    I’ve been in line for 15 minutes and it’s the same every time I come. This bank is horrible. There are tons of extra empty teller windows but they don’t hire enough people to serve us. Don’t join this bank.

  12. Don't join this bank.

    I’ve been in line for 15 minutes and it’s the same every time I come. This bank is horrible. There are tons of extra empty teller windows but they don’t hire enough people to serve us. Don’t join this bank.

  13. unprofessionalism all the way.

    I am being put on hold a long time calling Rivermark as we speak because I cannot access my account. Rivermark has changed the website or something and now everyone has to call Rivermark, I guess to get into their bank account

    I have always disliked the new auto tellers. Some of the people on the screen tellers are rude on these new banking computers you now have to talk to. You have to yell to give your computer information to the tellers…real secure Rivermark. It feels sterile and everyone has a fake smile, I do not look forward when I go there.

    I can see why these tools have lost their Safeway account… unprofessionalism all the way. This use to be a goo credit union, not so much anymore. I will be leaving when I have time to look for another.

  14. DO NOT USE THESE GUYS FOR ANYTHING!!!

    Where so I start. The dealership I went to 2 years ago got me a loan with Rivermark. I wish they never did. I move this fall and needed to defer a payment and the loan the dealership got for me from rivermark was the type that does not defer payments.

    I have never asked for a deferment before and they could not do it as a 1 time courtesy. I am appalled that they even gave me the loan. I went to trade my car in and I am $10,000 upside down on it. There should be a law to protect consumers from fraud. Next stop is the Attorney General. DO NOT USE THESE GUYS FOR ANYTHING!!!

  15. They are completely unprofessional.

    I am done with Rivermark. They are completely unprofessional. I have had multiple bad experiences at the Hawthorne branch. The worst was when I deposited a large check and the teller said “where are you getting all this money? I want some” – wtf kind of thing is that to say?

    I also have business accounts with Rivermark, which lately personal transactions, on a personal card, have been coming out of my business account for no apparent reason.

  16. I can't wait to be done with these criminals

    We switched to Rivermark because of the local-ness and the fees from US bank a few years ago. They are no different. When we talked to them at the Hawthorne location, on Thursday,

    February 20th, their final response was to find another bank. Worst, laziest customer service I have ever had at a bank. Capital One 360 looks like a better option. I can’t wait to be done with these criminals

  17. Circle the wagons and deny everything.

    I inherited a credit card loan I co-signed for my ex wife. I called Rivermark to let them know I would be taking over the payments and to please send statements directly to me. They said they would. They did not. They were able to send late notices with late fees and mentions of negative credit consequences.

    This went on for a year with many patient complaints and many Rivermark promises. After finally filling a complaint to the DFCS Rivermark said they could not send me a statement unless I transferred the loan to my name only. I did. I specifically asked for statements to be mailed.

    They were not. I own a small business and write hundreds of checks a month. Its easy to forget a payment without a statement, not to mention I like to see my statements. I complained to the DFCS again. Rivermark’s account manager, vice president and eventually president all contacted me with various excuses and reasons why my complaint was incorrect. Circle the wagons and deny everything.

  18. A quick and easy online complaint to Oregon DFCS at least seems to get their attention.

    I had accounts with Rivermark 8 years ago. They could not process a simple change of address no matter how many times I went through the process. Kept my accounts open, but took my business elsewhere.

    I think they have computer problems that result in all kinds off odd and annoying glitches, not really what I’m looking for in a financial institution. Regardless they are incompetent. Looks like lots of people agree. A quick and easy online complaint to Oregon DFCS at least seems to get their attention.

  19. The bank where I closed the account treated me much better than Rivermark CU.

    I recently closed an account at a local bank and deposited the cashier’s check at the Clackamas branch. For what ever reason they placed a one week hold on the funds, even after calling the bank to confirm I had just closed the account.

    (Cashier’s checks are guaranteed by a bank and usually treated as cash.) The teller went back & forth to a supervisor, and kept asking questions. The customer service was poor, and they basically treated me like a criminal trying commit a crime. The bank where I closed the account treated me much better than Rivermark CU.

  20. Scammer

    Being a rivermark “Member” is much like a new relationship that is doomed. It all starts out hearts and flowers and then after awhile, you are disregarded as a customer if you don’t do anything more than have a checking/savings account.

    There policies on deposits are poorly written, and I was berated on the phone and told that I had bad money management skills because I overdrew after I made an ATM deposit, and the check was held without my knowledge. DO NOT sign up.

    there are way better unions out there, this one snags you with its APR on checking and savings accounts and then just like any other corporate bank, they gouge you with overdraft fees. They also put a note on my account that they would not reverse any more fees do to the fact that reversed 3 in July when i was traveling and unaware of my account activity.

  21. there is no payment due! Update your systems!

    My husband just recently paid off an auto loan that was set up through auto-bill pay. I was checking our bank account today and realized Rivermark took money out of our checking account for a loan that is paid off.

    I contacted Rivermark and was told my husband has to go into the branch to stop the automatic bill pay or request the paperwork by mail. This is such an inconvenience to members. I have never heard of such a thing! If a loan has a zero balance, there is no payment due! Update your systems!

  22. It's worthless trying to get decent customer service here anymore.

    It’s worthless trying to get decent customer service here anymore. You use to be able to call the bank and speak with someone who could answer questions.

    Now nobody at this branch ever answers calls and if they ever actually return your phone call it is days after you leave a message. The help inside the branch when you get there has also fallen dramatically as well.

  23. Probably the reason they have ATM refunds is that the ATM at the branch is literally never working.

    Probably the reason they have ATM refunds is that the ATM at the branch is literally never working. I would say 1 out of three times I have been there the ATM actually works.

    I asked very nicely to refund a fee I received because I couldn’t actually use their ATM and a woman named Sharon told me I would need to write a letter to potentially have it refunded 2 days before Christmas.

    This bank is basically Bank of America even though they pretend to be different because they are a credit union. The only real difference is that Bank of America actually has working ATMs.

  24. I maintain websites and this is just appalling. You need to get this sorted out fast.

    Refinanced with Rivermark for a car loan. It was nice that they took it the loan and at a cheaper interest rate than Toyota Financial. I was happy with that. BUUUUUUUT then came the website. Worst banking website you have ever experienced.

    It feels they are completely backward with their technology which makes me feel incredibly uneasy. Website hard to navigate, login info and previously selected options all forgotten – have to resort to writing it down and pulling out cards from my wallet every time, seems like you have to jump through all sorts of needless hoops just to make a payment!

    Most current issue – they no longer have a custom loan payment section to allow for your own budgeting. Really? I maintain websites and this is just appalling. You need to get this sorted out fast.

  25. The friendly service comes at a price. It takes forever to get youre banking done.

    The friendly service comes at a price. It takes forever to get youre banking done. I like a smile and a helpful representative, but please stop trying to make going to the bank the best event of my day.

    The most important thing is get in and out. A deposit shouldnt take 20min. Question why are there so many branch employees sitting looking at the long line watching the two tellers?

  26. Their response was that I could change all of my account #s.

    I have been banking with Rivermark for several years now and have had some fairly frustrating things happen with them, but I keep wanting to give them the benefit of the doubt because I want to support a local bank vs a larger corporate one.

    They have “accidentally” taken money out of my account because the account # looked similar to someone else’s! Their response was that I could change all of my account #s.

    I try to never actually go into the bank due to the extremely long wait, I appreciate that they do offer mobile deposits though as I have my own practice.

    I have been charged a fee for not using bill pay frequently enough and was never informed that there were any fees. I despise hidden fees!

    They CLOSED my bank account down once without notifying me, because it was hacked by someone overseas! I found out when all of my online bills BOUNCED because my card was inactive! Thank goodness my Landlord was understanding and that they reimbursed all the fees but what a nightmare!

  27. She was thorough, responsive, and always professional.

    I recently secured a car loan through Rivermark and I had a great experience. I was not a member at the time. I did the initial application online which was very convenient. I received a call within 48 hours from Jenny O’Connell and worked with her throughout the process.

    She was thorough, responsive, and always professional. While I’m always wary about being “up sold” for other products, there was no hard sell, and I did secure a credit card with an amazing rate. I would happily recommend Rivermark to others.

Southwest Cedar Hills Boulevard 2905
Beaverton 97005 OR US
Get directions
Reviews:27
Reported Loss :2514 $
Severity of Scam :Medium
Reported by : Anonymous
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