Rivermark Community Credit Union

Customer Service

*** This is about opening an account online *** Rivermark Community Credit Union was offering 100$ to open an account so I wanted to take them up on it.

I prefer to open an account online for a myriad of reasons and they do offer that.

The big difference with Rivermark than I have seen with any other bank at this point is they require you to upload a picture of your ID.

This is a process I am not a fan of because, to me, it opens up another option for identity thieves.

Maybe not through their system but I have to take a picture and in this case email it to myself to upload it from my PC.

After doing all that and the rest of their lengthy steps, it says there’s a problem and I have to call a number.

I call and the woman tells me the system cannot verify my ID, social security number or some other part of the information I gave.

She said I will have to go into a branch to open an account.

What was the point of all that? I just uploaded and gave all my personal information only for nothing to happen??

I am going to guess it is my address. My home is brand new but built about a year ago.

My address comes up in Google and has been found when doing business with literally every other company.

Rivermark must use Mapquest or something because they are the only one who cannot find me.

Other banks I have signed up with online have found my address.

They don’t have as many branches as OnPoint so trying to make time to drive in to see them is much more of a hassle than even 100$ may be worth.

Be weary of a company that makes you give all your personal information only to force you to come in.

Already lost a lot of points with me before I ever became a member.

Is Rivermark Community Credit Union a scam?
Rivermark Community Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Rivermark Community Credit Union legit?
First Rivermark Community Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Rivermark Community Credit Union’s consumers?
There is/are 27 review(s) posted about Rivermark Community Credit Union and it indicates that the severity of the scam is Medium.
Where is Rivermark Community Credit Union located?
Rivermark Community Credit Union is located at 2905 SW Cedar Hills Blvd, Beaverton, OR 97005, USA. You can contact Rivermark Community Credit Union by dialing (800) 452-8502 or visit their website rivermarkcu.org before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Rivermark Community Credit Union’s customers?
According to the report(s), US $2514 was the total loss incurred by Rivermark Community Credit Union’s customers.

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27 Reviews on Rivermark Community Credit Union

  1. She was thorough, responsive, and always professional.

    I recently secured a car loan through Rivermark and I had a great experience. I was not a member at the time. I did the initial application online which was very convenient. I received a call within 48 hours from Jenny O’Connell and worked with her throughout the process.

    She was thorough, responsive, and always professional. While I’m always wary about being “up sold” for other products, there was no hard sell, and I did secure a credit card with an amazing rate. I would happily recommend Rivermark to others.

  2. Their response was that I could change all of my account #s.

    I have been banking with Rivermark for several years now and have had some fairly frustrating things happen with them, but I keep wanting to give them the benefit of the doubt because I want to support a local bank vs a larger corporate one.

    They have “accidentally” taken money out of my account because the account # looked similar to someone else’s! Their response was that I could change all of my account #s.

    I try to never actually go into the bank due to the extremely long wait, I appreciate that they do offer mobile deposits though as I have my own practice.

    I have been charged a fee for not using bill pay frequently enough and was never informed that there were any fees. I despise hidden fees!

    They CLOSED my bank account down once without notifying me, because it was hacked by someone overseas! I found out when all of my online bills BOUNCED because my card was inactive! Thank goodness my Landlord was understanding and that they reimbursed all the fees but what a nightmare!

  3. The friendly service comes at a price. It takes forever to get youre banking done.

    The friendly service comes at a price. It takes forever to get youre banking done. I like a smile and a helpful representative, but please stop trying to make going to the bank the best event of my day.

    The most important thing is get in and out. A deposit shouldnt take 20min. Question why are there so many branch employees sitting looking at the long line watching the two tellers?

  4. I maintain websites and this is just appalling. You need to get this sorted out fast.

    Refinanced with Rivermark for a car loan. It was nice that they took it the loan and at a cheaper interest rate than Toyota Financial. I was happy with that. BUUUUUUUT then came the website. Worst banking website you have ever experienced.

    It feels they are completely backward with their technology which makes me feel incredibly uneasy. Website hard to navigate, login info and previously selected options all forgotten – have to resort to writing it down and pulling out cards from my wallet every time, seems like you have to jump through all sorts of needless hoops just to make a payment!

    Most current issue – they no longer have a custom loan payment section to allow for your own budgeting. Really? I maintain websites and this is just appalling. You need to get this sorted out fast.

  5. Probably the reason they have ATM refunds is that the ATM at the branch is literally never working.

    Probably the reason they have ATM refunds is that the ATM at the branch is literally never working. I would say 1 out of three times I have been there the ATM actually works.

    I asked very nicely to refund a fee I received because I couldn’t actually use their ATM and a woman named Sharon told me I would need to write a letter to potentially have it refunded 2 days before Christmas.

    This bank is basically Bank of America even though they pretend to be different because they are a credit union. The only real difference is that Bank of America actually has working ATMs.

  6. It's worthless trying to get decent customer service here anymore.

    It’s worthless trying to get decent customer service here anymore. You use to be able to call the bank and speak with someone who could answer questions.

    Now nobody at this branch ever answers calls and if they ever actually return your phone call it is days after you leave a message. The help inside the branch when you get there has also fallen dramatically as well.

  7. there is no payment due! Update your systems!

    My husband just recently paid off an auto loan that was set up through auto-bill pay. I was checking our bank account today and realized Rivermark took money out of our checking account for a loan that is paid off.

    I contacted Rivermark and was told my husband has to go into the branch to stop the automatic bill pay or request the paperwork by mail. This is such an inconvenience to members. I have never heard of such a thing! If a loan has a zero balance, there is no payment due! Update your systems!

Reviews:27
Reported Loss :2514 $
Severity of Scam :Medium
Reported by : Anonymous
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