Rivermark Community Credit Union
Customer Service
*** This is about opening an account online *** Rivermark Community Credit Union was offering 100$ to open an account so I wanted to take them up on it.
I prefer to open an account online for a myriad of reasons and they do offer that.
The big difference with Rivermark than I have seen with any other bank at this point is they require you to upload a picture of your ID.
This is a process I am not a fan of because, to me, it opens up another option for identity thieves.
Maybe not through their system but I have to take a picture and in this case email it to myself to upload it from my PC.
After doing all that and the rest of their lengthy steps, it says there’s a problem and I have to call a number.
I call and the woman tells me the system cannot verify my ID, social security number or some other part of the information I gave.
She said I will have to go into a branch to open an account.
What was the point of all that? I just uploaded and gave all my personal information only for nothing to happen??
I am going to guess it is my address. My home is brand new but built about a year ago.
My address comes up in Google and has been found when doing business with literally every other company.
Rivermark must use Mapquest or something because they are the only one who cannot find me.
Other banks I have signed up with online have found my address.
They don’t have as many branches as OnPoint so trying to make time to drive in to see them is much more of a hassle than even 100$ may be worth.
Be weary of a company that makes you give all your personal information only to force you to come in.
Already lost a lot of points with me before I ever became a member.
They are completely unprofessional.
I am done with Rivermark. They are completely unprofessional. I have had multiple bad experiences at the Hawthorne branch. The worst was when I deposited a large check and the teller said “where are you getting all this money? I want some” – wtf kind of thing is that to say?
I also have business accounts with Rivermark, which lately personal transactions, on a personal card, have been coming out of my business account for no apparent reason.
DO NOT USE THESE GUYS FOR ANYTHING!!!
Where so I start. The dealership I went to 2 years ago got me a loan with Rivermark. I wish they never did. I move this fall and needed to defer a payment and the loan the dealership got for me from rivermark was the type that does not defer payments.
I have never asked for a deferment before and they could not do it as a 1 time courtesy. I am appalled that they even gave me the loan. I went to trade my car in and I am $10,000 upside down on it. There should be a law to protect consumers from fraud. Next stop is the Attorney General. DO NOT USE THESE GUYS FOR ANYTHING!!!
unprofessionalism all the way.
I am being put on hold a long time calling Rivermark as we speak because I cannot access my account. Rivermark has changed the website or something and now everyone has to call Rivermark, I guess to get into their bank account
I have always disliked the new auto tellers. Some of the people on the screen tellers are rude on these new banking computers you now have to talk to. You have to yell to give your computer information to the tellers…real secure Rivermark. It feels sterile and everyone has a fake smile, I do not look forward when I go there.
I can see why these tools have lost their Safeway account… unprofessionalism all the way. This use to be a goo credit union, not so much anymore. I will be leaving when I have time to look for another.
Don't join this bank.
I’ve been in line for 15 minutes and it’s the same every time I come. This bank is horrible. There are tons of extra empty teller windows but they don’t hire enough people to serve us. Don’t join this bank.
Don't join this bank.
I’ve been in line for 15 minutes and it’s the same every time I come. This bank is horrible. There are tons of extra empty teller windows but they don’t hire enough people to serve us. Don’t join this bank.
I have been a member here for a very long time.
I have been a member here for a very long time. However lately the hold time on the phone has ran as long as an hour. You even have to wait to live chat with someone via the webpage. When you go to the Hawthorne branch you can stand in line for over 30 minutes waiting to see the teller.
Now some of the branches no longer have any tellers on hand just machines. When and if you ever get a live person you get great friendly help. However my time is important to me. I also don’t feel like Rivermark has the small town customer service anymore. I will be changing very soon.
ridiculous
10-25 minutes average wait times when you call them. ridiculous.
I never thought that I could feel so much love and gratitude for a credit union
I never thought that I could feel so much love and gratitude for a credit union, but I do! The people are always friendly and helpful, the support and customer service is over-the-top great, and it never feels like a corporations- because it isn’t.
this ridiculous credit union.
This is NOT the first time, but the 4th time, this credit union has deactivated my card in the last few years mostly for what they thought were unauthorized transactions, of which,
none were, but there I was sitting w/o access to my funds. I am in the middle of a house sale and as soon as that is done, we are DONE with this ridiculous credit union.
WORST BANK EVER!
NOT WORTH 1 STAR! – DO NOT JOIN/USE THIS CREDIT UNION – When I called, was asked 5 security questions! WHAT??? Told her I had answered enough security questions. WORST BANK EVER! We have been with Rivermark CU for over 25 years and they deactivated my Debit Card today as I had not activated the chip card.
Now have NO ACCESS to my funds! Their solution is for me to use my credit card and then go on website and transfer funds. They offered that I could come to branch (very inconvenient as I work too) to get a new card – or they could mail out — New cards will take 7-10 business days! I opted for mailing cards and she wanted to ask me MORE security questions.
not people on a screen.
When i started putting money in my savings account i went over once and it pulled it from savings with a $5 charge. I complained and asked for my money back because 1)i hadn’t changed anything with my bank account 2)i had plenty of available balance left on my credit card it should have pulled from there like all the previous years 3)i had money in my savings,
why would they charge me for a fee when i had money in my savings? Now i could understand if i didnt have the money and i got charged an overdraft fee. I had the money!
Banks are businesses, businesses make money by selling products (credit cards aka debt) not by screwing over their customers. I think today was the last straw for me. I want to go back with a bank where i deal with people, not people on a screen.
I am very disapointed in this bank.
I am very disapointed in this bank. A bank is a business which means they should be earning my business. I thought the switch over to the computer screen tellers was odd, i’d rather deal with a person in front of me, but continued to do business with them.
I get my paycheck electronically deposited on friday but they have been holding it till Sunday. Today they are holding it till Monday and of course they are closed today, i tried to call.
This was never an issue with US Bank. I have money in the bank in savings, so i could just transfer it, but why? I shouldnt have to dip into savings when i just got paid! I didn’t have money in savings till recently.
I am taking the Dave Ramsey class. What’s interesting to me is that before, when i was managing my money poorly, if i was overdrawn it would roll over to my credit card with no fee.
This one example of their poor customer service.
I have made the mistake of counting on the ATM in Newberg to work, when more times than not it fails. After Rivermark closed its Newberg branch they said they would keep the ATM there. It was unreliable. Then they put in a kiosk, and it is unreliable. This one example of their poor customer service.
Horror experience
During my 30-minute Horror experience I asked one of the desk mangers to assist and was told she did not know how to use the counting machine. I asked to speak to the Branch Manager and was told “He is not to be bothered”.
At there end of the 30-minute torture Cory could only say “Sorry you had a bad experience” a blank, uncaring empty apology. Rivermark has gone extremely downhill in customer service.
Worst experience at the Hawthorne Branch today.
Worst experience at the Hawthorne Branch today. I stopped in to get $450 in change for my business. It took 31 minutes for an untrained teller to figure out how to count the money using a counting machine that does not work correctly. The teller was new and told another teller that she did not know how to use the counting machine. She was told” press here and here” and then went back to her window.
This new teller tried very hard to get the counting machine to work but it kept spitting bills onto the floor. The 4 tellers at their windows and Cory the Assistant Manager watched gleefully as the new teller struggled, in tears, to get the bills counted. AFTER 25 MINUTES Cory came down and took the teller to the vault where he gave her pre-wrapped bills.