Everything started smoothly at first, until it came time to close! I was initially quoted around $5,100 needed at closing. My original loan rep, Ji Kim, was very specific about that.
While having our house built, the loan file was changed over to a new loan rep, Carolyn Sullivan-Hollingsworth, and her assistant, Eric Bloomquist.
I always promptly responded to every single email and provided every bit of documentation requested of me.
Once we were notified of a closing date, I notified Carolyn Sullivan-Hollingsworth to see if that date worked for them and to verify exactly how much I was going to need at closing in the next few weeks.
I also needed to firm up a date so my wife and I could take off of work and so we could give notice to our landlord to move.
Days and days went by and all of a sudden American Financing was like a ghost town.
After begging for someone to confirm our closing date and amount needed, a new dollar amount was finally quoted to be $9,000+ needed at close.
WHAT? How’d we go from $5,100 to $9,000?? NO ANSWERS.
Again, I begged for an explanation as to why such a huge difference. And again, nothing from anyone.
We were left scrambling to find a new mortgage lender.
We went with a local lender (which we should have done in the first place) and went through all the trouble to start a mortgage application all over again with all current documentation and everything!
We spent days getting approved with a new lender. Once we sealed the deal, I emailed American Financing and told them to cancel our file.
Only then did the phone calls and offers of a better rate start coming in. How incredibly lazy, disrespectful, and unprofessional of them!
Here’s the list of the incompetent reps that grossly mishandled our file: Ji Kim, Brian Barker, Carolyn Sullivan-Hollingsworth, and manager Cindy Sotelo.
And yes, I have EVERY single email sent back and forth to back up these events.This taught me to NEVER rely on a celebrity endorsement.
Had I only researched American Financing BEFORE I ever wasted our time I could have saved myself a HUGE amount of stress.
BE WARNED, PEOPLE.