American Financing


Everything started smoothly at first, until it came time to close! I was initially quoted around $5,100 needed at closing. My original loan rep, Ji Kim, was very specific about that.

While having our house built, the loan file was changed over to a new loan rep, Carolyn Sullivan-Hollingsworth, and her assistant, Eric Bloomquist.

I always promptly responded to every single email and provided every bit of documentation requested of me.

Once we were notified of a closing date, I notified Carolyn Sullivan-Hollingsworth to see if that date worked for them and to verify exactly how much I was going to need at closing in the next few weeks.

I also needed to firm up a date so my wife and I could take off of work and so we could give notice to our landlord to move.

Days and days went by and all of a sudden American Financing was like a ghost town.

After begging for someone to confirm our closing date and amount needed, a new dollar amount was finally quoted to be $9,000+ needed at close.

WHAT? How’d we go from $5,100 to $9,000?? NO ANSWERS.

Again, I begged for an explanation as to why such a huge difference. And again, nothing from anyone.

We were left scrambling to find a new mortgage lender.

We went with a local lender (which we should have done in the first place) and went through all the trouble to start a mortgage application all over again with all current documentation and everything!

We spent days getting approved with a new lender. Once we sealed the deal, I emailed American Financing and told them to cancel our file.

Only then did the phone calls and offers of a better rate start coming in. How incredibly lazy, disrespectful, and unprofessional of them!

Here’s the list of the incompetent reps that grossly mishandled our file: Ji Kim, Brian Barker, Carolyn Sullivan-Hollingsworth, and manager Cindy Sotelo.

And yes, I have EVERY single email sent back and forth to back up these events.This taught me to NEVER rely on a celebrity endorsement.

Had I only researched American Financing BEFORE I ever wasted our time I could have saved myself a HUGE amount of stress.


Is American Financing legit?
American Financing is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 44 consumer(s) was/were given a American Financing as a negative rating, and only a few left positive feedbacks.
Where is American Financing located?
American Financing is headquarted at 3045 S Parker Rd Ste 100 Aurora, CO 80014. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact American Financing by dialing (866) 750-6551 or visit their website
How much monetary loss is incurred by American Financing’s customers?
According to the reviews posted by American Financing’s customers, US $698 was the total loss incurred, and hence the severity of the scam is high.

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44 Reviews on American Financing

  1. horrible experience

    Had the worst experience with this company took them almost 3 months to get us closed due to their associates pushing our loan aside each opportunity they had. If it wasn’t for me reaching out to get an update I am sure they would’ve never reached back out to us to get us closed or the process could’ve lasted longer and I don’t know why or what the cause of the poor customer service was due to my spouse and I having good credit and income and our home having a ton of equity. Keep in mind I’ve also worked in banking for over 5 years so I was on top of everything they requested! We have refinanced before and the process took less then a month I only stood with this company given they had already pulled my credit and kept promising a solution I really wanted to believe they were as good as the reviews said. It took 5 associates later to get someone who cared and he admitted to not understanding why no one had got anything done and asked for paperwork that they had and should’ve had on file months prior. After speaking to numerous managers they were magically able to lower my closing costs and interest rate as an apology. I still cannot believe it took that long for something someone fixed in less then a week to get us closed. Will never work with this company again!

  2. Zero communication

    I’m still going through this excruciating experience. I was asked for documentation and provided as soon as it was available to an email that did not work. I was given another email ( not my consultant) I was never contacted if it was received. I had to make the calls. I specifically requested phone over email. That request was ignored. I have had to check for emails. Finally received an update that we were in underwriting. I waited an entire week for closing date. When I reached out again, I was informed that it was suspended for more documentation. Why was I not communicated with? John Elway should rethink his backing for this company.

  3. I would recommend this place

    I would recommend this place. We worked with Rick Lee and he was great. We told him what we needed and he was able to do it in a little over a month. This isn’t the first time we used them and if we need to do something again we will call them.

  4. We just finished a refinance and everything turned out fine.

    We just finished a refinance and everything turned out fine. We had a little trouble with the underwriter, but Jay Sobo and his crew worked very hard to get us to the finish line. In the end we have a great rate with a lower payment. This is the second time we have used American Financing with NO problems. Thanks Jay, Tina , and Christine…

Reported Loss :698 $
Severity of Scam :High
Reported by : Anonymous
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