American Financing

NO ANSWERS

Everything started smoothly at first, until it came time to close! I was initially quoted around $5,100 needed at closing. My original loan rep, Ji Kim, was very specific about that.

While having our house built, the loan file was changed over to a new loan rep, Carolyn Sullivan-Hollingsworth, and her assistant, Eric Bloomquist.

I always promptly responded to every single email and provided every bit of documentation requested of me.

Once we were notified of a closing date, I notified Carolyn Sullivan-Hollingsworth to see if that date worked for them and to verify exactly how much I was going to need at closing in the next few weeks.

I also needed to firm up a date so my wife and I could take off of work and so we could give notice to our landlord to move.

Days and days went by and all of a sudden American Financing was like a ghost town.

After begging for someone to confirm our closing date and amount needed, a new dollar amount was finally quoted to be $9,000+ needed at close.

WHAT? How’d we go from $5,100 to $9,000?? NO ANSWERS.

Again, I begged for an explanation as to why such a huge difference. And again, nothing from anyone.

We were left scrambling to find a new mortgage lender.

We went with a local lender (which we should have done in the first place) and went through all the trouble to start a mortgage application all over again with all current documentation and everything!

We spent days getting approved with a new lender. Once we sealed the deal, I emailed American Financing and told them to cancel our file.

Only then did the phone calls and offers of a better rate start coming in. How incredibly lazy, disrespectful, and unprofessional of them!

Here’s the list of the incompetent reps that grossly mishandled our file: Ji Kim, Brian Barker, Carolyn Sullivan-Hollingsworth, and manager Cindy Sotelo.

And yes, I have EVERY single email sent back and forth to back up these events.This taught me to NEVER rely on a celebrity endorsement.

Had I only researched American Financing BEFORE I ever wasted our time I could have saved myself a HUGE amount of stress.

BE WARNED, PEOPLE.

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29 reviews on American Financing

  1. THIS COMPANY IS A SCAM FROM THE START. STAY AWAY!!!!!!

    They take your info and by what I read in the Denver post they do what Wells fargo has done by getting loans in other ways with your info!!! WOW !!!! Their claim of fastest loan in Colorado, Well Ive been waiting 3 times longer, just to get to where I have no clue, they throw up lil issues that delay their loan approval. Shocker right?? NO I don’t care who endorses them and all the radio and Tv ads ARE ALL LIES!!!!!!

  2. Let me tell you a true story about American Financing and their employee Sami Kahale.

    Sami likes to refer his personal real estate agents into his deals, likely for an additional commission, regardless of the client’s previous agreement to work with an agent/realtor and the obvious conflict of interest in doing so. American Financing’s owner Damien Maldanado (coincidentally?) also owns the very same real estate agency that Sami and likely every other Am-Fi employee is paid to refer prospective clients to work with. They are essentially upselling clients into their “system” to take advantage of agents/realtors that do not mandate a signed agreement prior to the pre-approval process.

  3. That was not good enough for this company.

    I also was very disappointed with American Financing and Jay (the loan officer) and Alicia the loan processor. After submitting all my loan documentation, I was told one month after submitting the documents; that they do not accept income from Workman’s compensation without receiving a letter from workman’s compensation that states that I am permanently disabled. It took them one month to make that decision. I even told them that if my employer called me back to work and provided me with a “reasonable accommodation” I would return back to work. That was not good enough for this company.

  4. They said one thing and they delivered another.

    They said one thing and they delivered another. The deals kept getting worse as time went on. I’ll never use them gain and neither should you. I wish I had read the earlier reviews and NOT listened to John Elway’s endorsement. Silly me…

  5. don't be fooled by their warm pretending.

    Had a great experience with American Financing. Great customer service, they worked hard for us, but the closing costs were high. THEN a week after closing they sold our mortgage to another company. Kicked us to the curb. I should have gone with another company from the start. I was warned but didn’t listen. They’re good actors, don’t be fooled by their warm pretending.

  6. Terrible serivce and terrible lack of communication.

    Terrible serivce and terrible lack of communication. They dont respond to requests and when they do information is sloppy. They moved forward with our loan without approval from us. Run away and do not use!

  7. we close in our house super fast.

    Mark Tousky explained the buying and lending process in great detail and ran through several different buying scenarios with us. Through each step of the process, he made it very clear what was needed from me and what I should expect. we close in our house super fast. Thanks Mark

  8. I was very happy and would recommend Nick and American Financing to friends and family.

    I recently did a refinance on my condo with Nick Parsons and American Financing. He was very knowledgeable about what I needed to gather to make the paperwork process flow. He kept me updated throughout the whole process. 3 weeks from start to finish. I was very happy and would recommend Nick and American Financing to friends and family.

  9. Very disappointing

    Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
    We are now in week five…waiting….not on our part, on the company’s…

  10. Scammer

    She took my 1st bank application to go fix all the misspelling. I waited another 30min. She came back with another 50 pages of documents and want me to start signing. At least the spelling it right this time. We looking over it. Their close costing is way over price. There are others upfront cost that I have no idea what it’s for.

    I ask about it she say it normally. After 30 min of talking, I asked this a 30 years load ? She say yes. I told her I’m only interested in a 15 years load. She look pissed. This story go on and on. Let me short this up. After being there for 2 hours, a manger aka Greg came in and ask how he can help me. The manger dress like a homeless, I was like wow this is the manger.

  11. Very disappointing

    Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
    We are now in week five…waiting….not on our part, on the company’s..

  12. all that advertising has to get paid for.

    Conversation started with how I was rejected with another lender because I host weddings at my property in the summer and I want to use a different property to borrow against if thats going to to be an issue for AFC. Vince assured there was no issue with being a wedding venue.

    After 9 weeks and around 100 hours of work 180 documents, their underwriters declined the application because its a wedding venue. Really high rates compared to everyone else even after buying points they are more expensive than any other company I have worked with….all that advertising has to get paid for.

  13. After she took down my information.

    I first heard about AF on the radio, so I give them a call. After a call saying I was interested in buying a home they took down my information. I got call from them every other day leaving me voicemails to stop by and they will take good care of me. Before stopping by I have been approve by 1st bank for a home loan. Because AF have call me so many time I say why not let go check them out and see their rates.

    I came into AF today, I meet Bonnie first and she took down my information. She had trouble with her spelling. I told her I had a 1st bank loan application with all the information needed, she say she forgot her glass so she can’t see it and best if I just tell her the information. After she took down my information.

  14. Preformed an unauthorized credit check.

    Preformed an unauthorized credit check. Then blatantly lied to me that I had authorized it. I know I didn’t as I had denied 2 previous companies authorization about 5-10 min before calling them for the initial intake, and the authorization question was NEVER asked.

    Then told me it was my fault for providing a ssn, then told me no harm no foul because i have good credit and can still get a home loan

  15. I would be a return client in a heartbeat.

    I just finished helping my mother with re-financing her loan. Andrew Tinkle was our contact through American Financing. I thought he did a fantastic job. He was pleasant to deal with and answered any questions we threw at him.

    Pretty straight forward and fairly streamlined process. I would be a return client in a heartbeat.

  16. This place is a joke, and we have found a different company.

    I am a first time home buyer and let me tell you that this mortgage company has me so concerned that I have literally put a halt on my home buying process.

    Not only did they push my file to the side for 20 days after receiving my application they have no idea what my file even consisted of. My mortgage consultant has been oblivious to our situation and now wants us to restart the process… not a chance! This place is a joke, and we have found a different company.

  17. I would not recommend AF for refinancing.

    I would not recommend AF for refinancing. If I could cancel now without being out cash for the appraisal I would. (The fee they tell me is @ $450 for the appraisal which is a joke as the appraiser wasn’t even in my house for 5 minutes and I believe he completely under vauled my home based on the sales prices I know from similar units).

  18. I will never use AF again nor will I recommend them.

    I feel the person I’m working with at AF is new or has not been trained well. She had my name wrong on some of my initial paperwork had address information incorrect.

    She asks for information I’ve already shared with her. I was to have closed @ two weeks ago but it seems like every day or every other day they are like…oh, we need this document or that document”. I travel frequently and am not always available to just drop everything and run to my home office to pull whatever new document they decide they need.

    I don’t understand how you can’t figure out everything that is going to be needed at the beginning of the process. It’s been a very disorganized; unprofessional process. I had used AF in the past about 7 years ago I think and it went really well so I expected the same but sadly their service is very poor. I will never use AF again nor will I recommend them.

  19. This place is a joke, and we have found a different company.

    I am a first time home buyer and let me tell you that this mortgage company has me so concerned that I have literally put a halt on my home buying process.

    Not only did they push my file to the side for 20 days after receiving my application they have no idea what my file even consisted of. My mortgage consultant has been oblivious to our situation and now wants us to restart the process… not a chance! This place is a joke, and we have found a different company.

  20. I would not recommend AF for refinancing.

    I would not recommend AF for refinancing. If I could cancel now without being out cash for the appraisal I would. (The fee they tell me is @ $450 for the appraisal which is a joke as the appraiser wasn’t even in my house for 5 minutes and I believe he completely under vauled my home based on the sales prices I know from similar units).

  21. I will never use AF again nor will I recommend them.

    I feel the person I’m working with at AF is new or has not been trained well. She had my name wrong on some of my initial paperwork had address information incorrect. She asks for information I’ve already shared with her. I was to have closed @ two weeks ago but it seems like every day or every other day they are like…oh, we need this document or that document”.

    I travel frequently and am not always available to just drop everything and run to my home office to pull whatever new document they decide they need. I don’t understand how you can’t figure out everything that is going to be needed at the beginning of the process.

    It’s been a very disorganized; unprofessional process. I had used AF in the past about 7 years ago I think and it went really well so I expected the same but sadly their service is very poor. I will never use AF again nor will I recommend them.

  22. Run away and do not use!

    Terrible serivce and terrible lack of communication. They dont respond to requests and when they do information is sloppy. They moved forward with our loan without approval from us. Run away and do not use!

  23. Dont waste your time!

    Dont waste your time. This company promises the world but doesnt deliver. After 3 MONTHS working with them and spending so much time getting them documents I was denied for 2 loans that another company easily completed for me.

    It took them an average of 5-7 days to return my emails and calls! No joke. And my 2 friends that used them also had horrible experiences and went to another lender. Dont waste your time!

  24. Thanks American Financing and Douglas Longoria for the great service!

    This is the second time Doug Longoria at American Financing has helped me out. 1st with the refi of my first home and now with the purchase of my second. Thanks American Financing and Douglas Longoria for the great service!

  25. I would be a return client in a heartbeat.

    I just finished helping my mother with re-financing her loan. Andrew Tinkle was our contact through American Financing. I thought he did a fantastic job. He was pleasant to deal with and answered any questions we threw at him. Pretty straight forward and fairly streamlined process. I would be a return client in a heartbeat.

  26. I was a great experience.

    We had a great experience! Douglas Longoria was extremely helpful. Got our mortgage down. Which was our goal. My only complaint, our notary was over an hour late, and we were only updated about her lateness once. Other than that. I was a great experience.

  27. Bad Service Provide

    I moved back and rented until I could finally afford to purchase again. I was told I qualified for two different amounts. The lower amount would allow me to keep my son’s car under my name since I co-signed and the higher amount meant I’d have to sell, refinance and put his car under his name.

  28. Their close costing is way over price.

    I waited another 30min. She came back with another 50 pages of documents and want me to start signing. At least the spelling it right this time. We looking over it. Their close costing is way over price.

  29. Never Again

    We were promised, as well as signed paperwork to that effect, that we would not be paying closing costs. Our consultant suddenly was out of the country and could not resolve the issue.

    Also, this is probably a place that caters to the low rent type of people as you can see from all the bimbo employees parading their unprofessionally dressed bodies around the office.

South Parker Road 3045
Aurora 80014 CO US
Get directions
Reviews:29
Reported Loss :698 $
Severity of Scam :High
Reported by : Anonymous
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