Selene Finance
Worse Service
Awful! Run away if you can. Selene Finance told me my home was in active bankruptcy litigation. I’ve never filed for bankruptcy.
I had a near heart attack and spent hours trying to resolve the situation (they refused to talk to me and provided my supposed lawyers info, who denied having any file or case).
The company then discovered it was an error in flagging my home when it was a neighbors home that was in litigation.
They then proceeded to give me the neighbors name and property address (major privacy violation).
This was in addition to several other issues. I’ve never been able to make a payment online.
They call like a collections company if you’re even five days late on your mortgage payment.
Never experienced worse service from a finance company!
Selene finance has the absolute worst customer interaction and business plan I've ever come in contact with.
Selene finance has the absolute worst customer interaction and business plan I’ve ever come in contact with. They allow properties to fall into complete disarray and lose money on virtually everything they touch. Their REO properties are a sight to behold.
This is due to the fact that they will NOT spend money on anything “necessary” to their ultimate goal….which I believe is adhering to government regulation, only. This ensures losses to their parent company, and write-offs in the end.
I would not trust his company with a potato gun.
I would not trust his company with a potato gun. Their customer service is a joke I have had better and more professional service from McDonalds. I had storm damage done to my home October of last year.
Contractors in my state refuse to work with them because of the hoops and red tape Selene wants to force them to jump through to get paid. Mean while my check from the insurance company sits in an escrow account and they collect the intrest.
It is the worst case anybody can imagine.
There should be most negative rating for Selene Finance. The property is in New York and since several years this property mortgage has been sold from Bank of America to Nations Star and then to Selene. Since last 8 months there were buyers coming through a real estate lady MLS listing and Selene turned it down because it has to be much higher.
In the mean time taxes on the property and Condo Association is tacking $1,000 a month which is impossible for me, since I am 77 years old and have to live with my daughter away from there. It is more than $70,000 with tax and Condo Association fee and they are filing deficiancy judgement. It is the worst case anybody can imagine.
They didn't even give us a chance to get a counter back to them.
Worked on a short sale for 3 years with Selena Finance, continuously lost paperwork, appraisals ordered and cancelled and the Grand Finally – Received a counter on June 26and they sold it at auction.
Ebony Davis did nothing to postpone the auction and just let it go after all the work the seller and I did to save the property from foreclosure. SOOOOO very sad. Needless to say they are a horrible company. They didn’t even give us a chance to get a counter back to them.
My husband died after our loan was sold to Selene.
My husband died after our loan was sold to Selene. They are horrible! They do not post payments correctly and then want to forclose. Thanks jerks! As though my life wern’t complicated enough trying to probate his will. Do not recommend!
NEVER EVER USE THEM!
This company is ridiculous! They “say” they sent info regarding an increase on escrow account, but funny I receive everything else but that so I try to make my “regular” payment that I have had for 6 months since I have been “bought” by this horrible company and they tell me I can’t make a partial payment. WTF..it’s not partial it’s a payment minus the $135 that you didn’t bother to inform me of…I’m so over this company! NEVER EVER USE THEM!!!!!!!!!!!!!!!!!!!!!
This company is ridiculous!
This company is ridiculous! They “say” they sent info regarding an increase on escrow account, but funny I receive everything else but that so I try to make my “regular” payment that I have had for 6 months since I have been “bought” by this horrible company and they tell me I can’t make a partial payment.
WTF..it’s not partial it’s a payment minus the $135 that you didn’t bother to inform me of…I’m so over this company! NEVER EVER USE THEM!!!!!!!!!!!!!!!!!!!!!
Never Again
Incompetent and predatory.
Do NOT under any circumstances do any business with this company.
Do NOT under any circumstances do any business with this company.
I can tell you from experience that Selene Finance deliberately sets you up for failure so they can foreclose on your home and then buy the property back at auction so they can then jack up the price and sell it again.
Anybody who works for this company will never be welcome in my home that Selene will never have the opportunity to try to foreclose on.
We need help saving our home!
If I could leave 0 stars I would. Selence Finance is the worst finance company that I have ever had to deal with. I am an American disabled vet and my wife is disabled by the state. They are foreclosing on my home and scheduled a sale date without even notifing my family.
We received a letter in the mail on April 19 informing us that our home would be sold on April 30, 2018; not even a full 11 day notice. I called the court house where the case was filed with and they said a notice had been mailed to me by the finance companys attorney.
They mailed it to my old address in Florida; which we hadn’t lived in over 2 years. The finance company new we were receiving mail at our home address because they have been sending mail to us. I tried working with Selene and they refused to take my payments.
I have not received any correspondence from them about the sale of my home until this letter from the attorney 11 days from the sale date scheduled. This finance company is absolutly the worst. We need help saving our home!
They are a horrible company and know nothing about customer service or good business.
I had to go thru a Chapter 13 Bankruptcy three years ago – for two years I could still make my payment on line thru Selene Finance with no issue. All of a sudden I could not. After several phone calls and emails they told me it was because of my Bankruptcy, even though my Attorney three times sent them a letter telling them they could talk with me and send a statement.
They still will not send me a statement, or allow me to pay online. I have to blindly send a check thru the mail with my account number on it. Now they have a new portal and I can’t even look at my account. It will be another three or four emails and hours on the phone to find out what it going on. They are a horrible company and know nothing about customer service or good business.
They still will not send me a statement, or allow me to pay online.
I had to go thru a Chapter 13 Bankruptcy three years ago – for two years I could still make my payment on line thru Selene Finance with no issue. All of a sudden I could not.
After several phone calls and emails they told me it was because of my Bankruptcy, even though my Attorney three times sent them a letter telling them they could talk with me and send a statement.
They still will not send me a statement, or allow me to pay online. I have to blindly send a check thru the mail with my account number on it. Now they have a new portal and I can’t even look at my account.
It will be another three or four emails and hours on the phone to find out what it going on. They are a horrible company and know nothing about customer service or good business.
Bad Service Provide
This is worst customer service ever!! We have tried to get an “expedited pay off” for a closing since May 10th. We should have had it within 24-48 hours. It’s now May 18th, we still don’t have the pay off, the transaction is supposed to close in 2 hours, and the seller is leaving for Germany on Sunday. Apparently there are actual people that send out the pay off statements but you aren’t allowed to talk to them.
I’m also pretty sure that the “manager” I spoke to wasn’t in the United States. The VA needs to know how horrible this loan servicer is. I will be contacting the VA to file a complaint as well as suggest the seller do the same.
I would have vanished from them.
This is not a good company. They have a poor customer service relationship, do help customers. I have been with this company for over ten years. The talk to you on the phone crap, and they would add all types of exorbitant fees and charges to send you into foreclosure and take their property from you. that is their aim. I wish my credit was not bad, I would have vanished from them.
The worst.
the worst. overcharge for everything especially the year reveiw