RoundPoint Mortgage Servicing
The Worst Excuse
This is the worst excuse for a mortgage holder I have ever encountered. We refinanced our loan and ended up with RoundPoint Mortgage Servicing.
The first year, they doubled our tax amount in error, and we’re just going to increase our house payment by $500 s month.
It took several phone calls and taxes to get them to correct their error.
Each year, they paid our homeowners policy late, to the point that we received a cancellation notice.
This year was a nightmare, apparently they moved their servicing office without notifying insurance companies, or having mail forwarded.
They also failed to update phone numbers, so along with our cancellation notice we got a notice from Round point threatening to force their property insurance on our loan.
They had the escrow…We had invalid phone numbers at the old servicing address, and the 800 numbers were overloaded with calls. Can’t imagine why…
The only way we got this fixed was calling the Ombudsmen.
It was miraculously taken care of immediately, but for good measure, they sold our loan, which suits me fine.
If you have problems, call the Ombudsmen, they seem to be able to get things resolved.
Terrible company to work with
Terrible company to work with, would not recommend them to anyone.
As long as you don't have to deal directly with them about a home insurance claim, they are fine.
As long as you don’t have to deal directly with them about a home insurance claim, they are fine. Dealing with them in not “everyday” dealings is another question! I’ve been waiting for my insurance check to be cosigned for over a month – every time I call them I get a different answer on why I haven’t received the check in the mail. Wait…wait…wait.
30 days before they will REISSUE a claims check! Ridiculous… Funny thing is, I got a $.02 interest check just days AFTER they supposedly mailed the claim check they told me. Crappy company.
We the homeowner should have a say in home takes over our mortgage loan…any company shouldn’t have the ability to just “buy out” the loan from whom you financed through! JOKE!!
As long as you don't have to deal directly with them about a home insurance claim, they are fine.
As long as you don’t have to deal directly with them about a home insurance claim, they are fine. Dealing with them in not “everyday” dealings is another question! I’ve been waiting for my insurance check to be cosigned for over a month – every time I call them I get a different answer on why I haven’t received the check in the mail.
Wait…wait…wait. 30 days before they will REISSUE a claims check! Ridiculous… Funny thing is, I got a $.02 interest check just days AFTER they supposedly mailed the claim check they told me.
Crappy company. We the homeowner should have a say in home takes over our mortgage loan…any company shouldn’t have the ability to just “buy out” the loan from whom you financed through! JOKE!!
The absolute worst customer service!
Don’t do it! It will be the biggest mistake of your life! The absolute worst customer service!
very poor customer service
Horrible. I was hounded by Christopher Aldridge for several days back in July and August to refinance. Finally started the process because they were paying for the appraisal.
Appraisal came back just fine. All of my documents were submitted. Loan conditionally approved It’s and I’m still getting the runaround. Horrible accounting mistakes regarding layoffs of credit cards and which ones.
Once Christopher hooked me in…he’s been in the witness protection program, no where to be found. Starr Duke, the processor…very poor customer service
Then the sales manager Braden got involved in October, assured me all was going to be good now…he’s also in the witness protection program.
Horrible company, after 1st of the year, I’ll be refinancing with Compass Mortage and be rid of RoundPoint.
They were assigned to us.
Lousiest customer service. Their portal is glitchy and does not store information. And, their customer service people don’t read notes. The illiteracy factor is huge. Because their portal does not work and they insist on trying to charge a phone fee (certainly is not going to help their service) I sent in three money orders in one envelope.
They opened the envelope, selected one and cashed it, and conveniently lost the others and now are claiming my mortgage is late. Lazy and full of fraud. I have contacted a lawyer. This place is a scam. I would never have chosen such a firm with lack of responsibility and accountability. They were assigned to us.
This is by far the worst company you'll ever work with
This is by far the worst company you’ll ever work with. If your goal is to miss milestone dates on closing your loan because they forgot a document or needed something that wasn’t originally stated then this is the company for you. After you close your think that it would be smooth sailing, WRONG.
I nearly had my insurance canceled because they never submitted payment to them via my escrow account (I had to pay it out of pocket).. It’s always nice when someone is taking money from you but not doing their job.
I called to get reimbursement and sure enough they had all the correct information to pay my insurance but they just don’t do their part or care (this is the second time they didn’t pay)
Never Again
Just learned that Roundpoint did an escrow review on my fixed rate mortgage, and raised my payment by 71% a month. Is this even legal?
A ridiculously incompetent mortgage company in my opinion.
A ridiculously incompetent mortgage company in my opinion. Avoid at all cost!!!! Impossible to get issues resolved and will rob you blind IMO! They will charge you significantly more for insurance coverage that you already have!!!!
And when you send them info proving that you already have coverage they will claim over and over again that they didn’t receive it! This company needs to be put out of business! I guess that litigation is the only way to resolve anything with these crooks!
Scammer
Worst morgage company in USA,horrible escrow mistake,worst custumer services,be prepare and review yours account every month.they made accounting error by tons.
Horrible company.
If I could use negative numbers, I would. Roundpoint not only lost my October mortgage payment, but lost November as well!!!! EVEN AFTER I SENT THEM COPIES OF THE CANCELLED CHECKS!!!! Been fighting with them since October 16th.
They still haven’t found the money. If your mortgage broker sells your mortgage to Roundpoint, run. Refinance. The customer service folks are clueless and the supervisors are always at lunch. Horrible company.
If I could give negative stars as well, I certainly would!!!
If I could give negative stars as well, I certainly would!!! They made huge accounting errors on my escrow and would not replace all the money they took from me. They are thieves, do not use this mortgage company!!!!
They are thieves, do not use this mortgage company!!!!!
If I could give negative stars as well, I certainly would!!! They made huge accounting errors on my escrow and would not replace all the money they took from me. They are thieves, do not use this mortgage company!!!!!
This company is pulling some shady stuff, and I FULLY plan on going as far as I need to to expose them!
I am APPALLED that this company has not had a class action lawsuit against them. They need to be shut down. Completely incompetent and incapable of properly managing ANYTHING! Home owners insurance?…oops! , Escrow? … “here’s your $2000 overage from your escrow account”… 4 months later… “oops, you have a $2000 shortage in your escrow”, “so we need you to pay that now”.
I split it into payments per month and should have been up to date in several payments… 3 YEARS later…STILL SHORT ON ESCROW! Finally I asked how much TOTAL we owe to escrow to be caught up. They say $300. So I pay them…IN FULL…RIGHT THEN (this was in september by the way), just to be done with the mess.
Instead of lowering our monthly payment by $100, our payment INCREASED by over $100. By the time we realized this 2 month later and called, they said because of taxes increasing in August we are now short on our Escrow by $5000!!! WHAT?!?!?!
I just paid the “$300” that I was told I owed to be caught up a month AFTER August! This company is pulling some shady stuff, and I FULLY plan on going as far as I need to to expose them!
RoundPoint bought out my sisters mortgage.
RoundPoint bought out my sisters mortgage. They call her DAILY sometimes twice a day!! Literally Dec 6th 2 calls, back to back. Seriously, stop calling!! You have the mortgage, she is not refinancing her 3.6% mortage – that by the way you already have!! Wow! What a way to keep future clientele away.