RoundPoint Mortgage Servicing
The Worst Excuse
This is the worst excuse for a mortgage holder I have ever encountered. We refinanced our loan and ended up with RoundPoint Mortgage Servicing.
The first year, they doubled our tax amount in error, and we’re just going to increase our house payment by $500 s month.
It took several phone calls and taxes to get them to correct their error.
Each year, they paid our homeowners policy late, to the point that we received a cancellation notice.
This year was a nightmare, apparently they moved their servicing office without notifying insurance companies, or having mail forwarded.
They also failed to update phone numbers, so along with our cancellation notice we got a notice from Round point threatening to force their property insurance on our loan.
They had the escrow…We had invalid phone numbers at the old servicing address, and the 800 numbers were overloaded with calls. Can’t imagine why…
The only way we got this fixed was calling the Ombudsmen.
It was miraculously taken care of immediately, but for good measure, they sold our loan, which suits me fine.
If you have problems, call the Ombudsmen, they seem to be able to get things resolved.
unprofessional lack of customer service.
unprofessional lack of customer service. AVP Tyler McGee sent a generic letter to address a concern with my mortgage; it is impossible to get help from this company…stay away!
Unprofessional lack of customer service.
unprofessional lack of customer service. AVP Tyler McGee sent a generic letter to address a concern with my mortgage; it is impossible to get help from this company…stay away!
Pray you don't ever have to deal with them.
I would give them 0 stars if possible. I didn’t chose this company, my mortgage was sold to Roundpoint. Extremely difficult to deal with, they are uninformed, do not communicate and they want you to believe they care about their customers.
I couldn’t dislike a company anymore than this one. Having to contact an attorney after months of frustration with them. Pray you don’t ever have to deal with them.
DO NOT USE this company if you can't help it!
DO NOT USE this company if you can’t help it! Our house flooded 15 months ago & roundpoint has had our money for the past 9 months! It seems they are doing everything in their power not to give us our money! Every time you call it’s someone different, who also doesn’t care about your situation.
No one ever calls you back to let you know they’re in need of something missing, we were supposedly sent only a partial of the money (which by the way no one notified us, out of the several people we had talked to that we were only getting a partial payment) 7 days ago because they didn’t have the decency to get it to us quickly since they’ve only had it 9 months!
I’ve called several times & they just say wait 7-10 days, the post office told me it should’ve taken 3-5 days. To have it shipped quicker you have to buy the postage label & send it to them to use. I’m just so fed up with this company & the lack of communication, lack of help, lack of compassion & lack of promptness!
They are terrible.
They have lowered my payment by so much they will barely have enough money in escrow to cover the insurance. So I suspect when the tax bill comes in May I will get another notification of we need to raise your payment way up.
I too would give this TERRIBLE company zero stars if that were an option. I’m looking at refinancing from a local credit union when I get done here, but I’m sure the rates have risen so much it would be financially stupid to do it. We shall see.
If you get sold to this awful company I feel sorry for you, but don’t be stupid and actually make your initial mortgage with this company. They are terrible.
I too was in the hey we bought your mortgage.
I too was in the hey we bought your mortgage. Thanks RUOFF (NOT). This company is awful. I have yet to speak to a mortgage “expert” as they claim. I sent them all the insurance information they requested and called them and verbally gave it to them and I a month after that received a letter my insurance had lapped. Um no it hasn’t.
After a couple more calls they may or may not have it in their system now. I don’t really care either I know it’s insured. Then I got the big escrow refund which if there were really a mortgage expert they would know the first year taxes were just on land, and clearly states this, but now a big ole house sits there and the taxes will go up 1000%.
Terrible company
Terrible company, look elsewhere if you are thinking of financing. We actually re-fi’d just to get away from this company since our experience with them was so bad.
Sad our laws don't protect consumers from this kind of abuse.
Our mortgage loan was sold to them, they increased our escrow payment by 40% even though our loan is fixed and we’ve paid off more than 20%. Clearly they are just trying to gain some interest on money that isn’t theirs.
Refinancing straight away with a better and more upfront company. Not criminal, but certainly unethical. Sad our laws don’t protect consumers from this kind of abuse.
Never Again
Looking for help from home owners that have lost their home to Roundpoint. I have questions. Please direct message me.
Ex home owner
I lost my house that I was paying for each month to roundpoint mortgage in 18 months I gave them over 21000 and lost my house
Bad Service Provides.
They took over my loan after a refinance and the first 2 months they escrowed for property taxes then suddenly they only did so for one of the 2 lots- the one that is empty. I called and told them they have made a mistake and I need them to escrow for the taxes on the lot where the house is located.
They told me they could not do that. Pathetic. Why cant they do it. Now I have to pay the property taxes separately every 6 months. This company is as bad as all these reviews say. What is really surprising is how no one from the company even bothers to respond to any of the huge number of bad reviews.
Sketchy management.
This company does not review documents submitted for proof of insurance through and sends notices that you will be charged $31,000+ annually for their insurance. You will still have to call to complete the insurance process after receiving an email that states “We will review them and take the appropriate action”.
RPM will not provide an email or letter, for record keeping purposes, to confirm what has transpired or been processed over the phone . They do not follow through with statements made over the phone, so you will have to watch all notices and statements to confirm that RPM is doing it’s job.
Scammer
All the reviews are spot on except for one that suggests Roundpoint is anything but ATROCIOUS.
Unfortunately, my loan was sold to this sham of a company.
Unfortunately, my loan was sold to this sham of a company. They incorrectly assessed my escrow, incorrectly force placed insurance on my account, and have wasted hours and hours of my time rehashing each issue with a different customer service rep.
I just received a voicemail from them asking me to return their call and when I called back they have no idea why someone reached out to me in the first place. It surely wasn’t to solve any of the ongoing problems. It has been over 1 year and I’m still trying to fix the issues they have created. If you have a choice, DO NOT choose this company.
We are unable to process your request.
Frustrating…I usually log in on their website to make loan payment and NOW I can not and they have no IT to figure out why!!!….I tried on several computers and same message…”We’re sorry, but an unexpected system error has occurred. We are unable to process your request.”
The worst FKING mortgage company ever!
The worst FKING mortgage company ever! They will call you day and night for their crap services, I’m currently trying to get back $2000 that was taken from my escrow for homeowners insurance they claim I don’t have, my wife and the insurance company have called and sent them proof! WTF, I’m so PISSED OFF with this company already! F U ROUNDPOINT!