American Financing
NO ANSWERS
Everything started smoothly at first, until it came time to close! I was initially quoted around $5,100 needed at closing. My original loan rep, Ji Kim, was very specific about that.
While having our house built, the loan file was changed over to a new loan rep, Carolyn Sullivan-Hollingsworth, and her assistant, Eric Bloomquist.
I always promptly responded to every single email and provided every bit of documentation requested of me.
Once we were notified of a closing date, I notified Carolyn Sullivan-Hollingsworth to see if that date worked for them and to verify exactly how much I was going to need at closing in the next few weeks.
I also needed to firm up a date so my wife and I could take off of work and so we could give notice to our landlord to move.
Days and days went by and all of a sudden American Financing was like a ghost town.
After begging for someone to confirm our closing date and amount needed, a new dollar amount was finally quoted to be $9,000+ needed at close.
WHAT? How’d we go from $5,100 to $9,000?? NO ANSWERS.
Again, I begged for an explanation as to why such a huge difference. And again, nothing from anyone.
We were left scrambling to find a new mortgage lender.
We went with a local lender (which we should have done in the first place) and went through all the trouble to start a mortgage application all over again with all current documentation and everything!
We spent days getting approved with a new lender. Once we sealed the deal, I emailed American Financing and told them to cancel our file.
Only then did the phone calls and offers of a better rate start coming in. How incredibly lazy, disrespectful, and unprofessional of them!
Here’s the list of the incompetent reps that grossly mishandled our file: Ji Kim, Brian Barker, Carolyn Sullivan-Hollingsworth, and manager Cindy Sotelo.
And yes, I have EVERY single email sent back and forth to back up these events.This taught me to NEVER rely on a celebrity endorsement.
Had I only researched American Financing BEFORE I ever wasted our time I could have saved myself a HUGE amount of stress.
BE WARNED, PEOPLE.
I would be a return client in a heartbeat.
I just finished helping my mother with re-financing her loan. Andrew Tinkle was our contact through American Financing. I thought he did a fantastic job. He was pleasant to deal with and answered any questions we threw at him.
Pretty straight forward and fairly streamlined process. I would be a return client in a heartbeat.
Preformed an unauthorized credit check.
Preformed an unauthorized credit check. Then blatantly lied to me that I had authorized it. I know I didn’t as I had denied 2 previous companies authorization about 5-10 min before calling them for the initial intake, and the authorization question was NEVER asked.
Then told me it was my fault for providing a ssn, then told me no harm no foul because i have good credit and can still get a home loan
After she took down my information.
I first heard about AF on the radio, so I give them a call. After a call saying I was interested in buying a home they took down my information. I got call from them every other day leaving me voicemails to stop by and they will take good care of me. Before stopping by I have been approve by 1st bank for a home loan. Because AF have call me so many time I say why not let go check them out and see their rates.
I came into AF today, I meet Bonnie first and she took down my information. She had trouble with her spelling. I told her I had a 1st bank loan application with all the information needed, she say she forgot her glass so she can’t see it and best if I just tell her the information. After she took down my information.
all that advertising has to get paid for.
Conversation started with how I was rejected with another lender because I host weddings at my property in the summer and I want to use a different property to borrow against if thats going to to be an issue for AFC. Vince assured there was no issue with being a wedding venue.
After 9 weeks and around 100 hours of work 180 documents, their underwriters declined the application because its a wedding venue. Really high rates compared to everyone else even after buying points they are more expensive than any other company I have worked with….all that advertising has to get paid for.
Very disappointing
Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
We are now in week five…waiting….not on our part, on the company’s..
Scammer
She took my 1st bank application to go fix all the misspelling. I waited another 30min. She came back with another 50 pages of documents and want me to start signing. At least the spelling it right this time. We looking over it. Their close costing is way over price. There are others upfront cost that I have no idea what it’s for.
I ask about it she say it normally. After 30 min of talking, I asked this a 30 years load ? She say yes. I told her I’m only interested in a 15 years load. She look pissed. This story go on and on. Let me short this up. After being there for 2 hours, a manger aka Greg came in and ask how he can help me. The manger dress like a homeless, I was like wow this is the manger.
Very disappointing
Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
We are now in week five…waiting….not on our part, on the company’s…
I was very happy and would recommend Nick and American Financing to friends and family.
I recently did a refinance on my condo with Nick Parsons and American Financing. He was very knowledgeable about what I needed to gather to make the paperwork process flow. He kept me updated throughout the whole process. 3 weeks from start to finish. I was very happy and would recommend Nick and American Financing to friends and family.
we close in our house super fast.
Mark Tousky explained the buying and lending process in great detail and ran through several different buying scenarios with us. Through each step of the process, he made it very clear what was needed from me and what I should expect. we close in our house super fast. Thanks Mark
Terrible serivce and terrible lack of communication.
Terrible serivce and terrible lack of communication. They dont respond to requests and when they do information is sloppy. They moved forward with our loan without approval from us. Run away and do not use!
don't be fooled by their warm pretending.
Had a great experience with American Financing. Great customer service, they worked hard for us, but the closing costs were high. THEN a week after closing they sold our mortgage to another company. Kicked us to the curb. I should have gone with another company from the start. I was warned but didn’t listen. They’re good actors, don’t be fooled by their warm pretending.
They said one thing and they delivered another.
They said one thing and they delivered another. The deals kept getting worse as time went on. I’ll never use them gain and neither should you. I wish I had read the earlier reviews and NOT listened to John Elway’s endorsement. Silly me…
That was not good enough for this company.
I also was very disappointed with American Financing and Jay (the loan officer) and Alicia the loan processor. After submitting all my loan documentation, I was told one month after submitting the documents; that they do not accept income from Workman’s compensation without receiving a letter from workman’s compensation that states that I am permanently disabled. It took them one month to make that decision. I even told them that if my employer called me back to work and provided me with a “reasonable accommodation” I would return back to work. That was not good enough for this company.
Let me tell you a true story about American Financing and their employee Sami Kahale.
Sami likes to refer his personal real estate agents into his deals, likely for an additional commission, regardless of the client’s previous agreement to work with an agent/realtor and the obvious conflict of interest in doing so. American Financing’s owner Damien Maldanado (coincidentally?) also owns the very same real estate agency that Sami and likely every other Am-Fi employee is paid to refer prospective clients to work with. They are essentially upselling clients into their “system” to take advantage of agents/realtors that do not mandate a signed agreement prior to the pre-approval process.
THIS COMPANY IS A SCAM FROM THE START. STAY AWAY!!!!!!
They take your info and by what I read in the Denver post they do what Wells fargo has done by getting loans in other ways with your info!!! WOW !!!! Their claim of fastest loan in Colorado, Well Ive been waiting 3 times longer, just to get to where I have no clue, they throw up lil issues that delay their loan approval. Shocker right?? NO I don’t care who endorses them and all the radio and Tv ads ARE ALL LIES!!!!!!