Airpark Dodge Chrysler Jeep
This dealership is full of crooks and liars
This dealership is full of crooks and liars. Now we find out that the car we purchases a month ago, Airpark Dodge never even got the title from the other dealer, have never submitted it to MVD, lender, insurance, and have NOT released the title or loan of car we traded in.
This dealership has the most incompetent, worthless people in the sales and finance teams!!! Management is completely dismissive and nonchalant about the performance of their sales and finance team. No one knows who is supposed to do what and when. Seriously, run away and avoid this place!!!
We have attempted to reach the sales, finance, and manager of the dealership regarding this issue and we have not receive any response back. We have also spoken to Dodge Corporate and they have been unable to give us any answers as to why title has not been registered or transferred. We have attempted to speak to the title manager and no response back.
The dealership is now in violation of AZ statute 28-2060. Transfer of ownership by operation of lawWe will be suing the dealership now that our loan is on the line because of the dealership’s incompetence and we will be filing a complaint with the Attorney General’s Office.
ORIGINAL REVIEW:
Avoid this dealership at all costs! It was one of the worst buying experiences that we have ever had. We found a car that we wanted but the dealership had to attempt to get it from Bill Luke. They assured us that they could get the car from Bill Luke but they needed to negotiate a deal first. We negotiated and came to an agreement and decided to go forward.
We get to the credit app and we told them specifically that we only wanted the credit run ONE time as we already had a pre-approval. Finance states “oh yeah it will only hit your credit once”.
Lie #1 – they ran it NINE times! They even went on to state that even if it runs through several banks, it would only count as one. Look out for them running multiple credit checks without your permission affecting your credit score.
Lie #2 – while we were discussing “meeting with the finance guy”, we suggested that they actually call Bill Luke to make sure the car was available. They assured us they were and that they could get the car that day or the next morning. Great! That was a lie. They never called.
Lie #3 – while signing the deal, we asked the finance guy if we were putting the cart before the horse since we had not had an answer from Bill Luke yet. No no no, he assured us that it was just small detail, they will get the car, they just have to figure what what they are trading with Bill Luke in order to obtain the car. That was a lie. Deal was signed, about to hand cash over and we ask him to check with the guy who was supposed to speak with Bill Luke. They come back and said “oh, we won’t be able to get it till Monday, their inventory guy doesn’t work on the weekend”.
So no we have a contract for a car that they don’t even know if it is available or if Bill Luke will even give it to them. We decided to rip up the contract and as we were about to leave they all scattered like cockroaches that had the light turned on. Dale in finance was very apologetic and swayed us to wait and see if he could personally make it right.
We went home and researched and found another car and asked if they could inquire about it. Lie #4. They assured us they were checking on it. Never heard back from them for two days. Obviously they were waiting on confirmation on the signed deal on a car at Bill Luke which they refused to deal with them on. They finally were able to obtain the other car which we had to redo all the paperwork as the deal had the wrong VIN.
They had the car for a week as my husband had to go out of town. We arrive to pick up the car and there was a ding on the door and they hadn’t even bothered to put on the brake and gas pedal accessories.
There is so much more, but I think you can get the jist that this dealership is full of liars and scammers. Worst I have ever dealt with in over 30 years of car buying. We are in the market for a Jeep Wrangler and we will be avoiding this dealership at all costs for this purchase. If you find yourself here, turn arou
nd!
Warren Buffet should be very ashamed.
I have another appointment at Airpark on 2/14 for Warranty for my Renegade. I’ll upgrade this after the experience. The last time I was there, I just wanted to shoot myself. Warren Buffet should be very ashamed.
Highly recommend!
Easiest purchase I have ever made for a vehicle. Cameron and David were great! Highly recommend!
AVOID THIS PLACE!!!!
appointment 7am…for oil change….still waiting at 4:30pm…why even bother with an appointment…better yet AVOID THIS PLACE!!!!
I would go back again.
Had a misunderstanding but the dealership made it right and explained the situation. Good vehicle, good deal. I would go back again.
You can see who the other dealer is if you search my other reviews.
Their website lists an internet price but that is only if you finance – go ahead and try to find the small print on their site describing that. There was also over a $1,000 in dealer add on’s – maintenance, paint protection, and tint – they would only remove the maintenance.
I found a better deal at another dealership with no financing kickback needed and I was able to select the add-on’s I wanted. You can see who the other dealer is if you search my other reviews.
NOT ever buy or get a vehicle serviced here.
Save yourself a lot of grief, do NOT ever buy or get a vehicle serviced here.
DO NOT EVER BRING YOUR CAR TO BE SERVICED HERE!
DO NOT EVER BRING YOUR CAR TO BE SERVICED HERE!!! We recently purchased a jeep two months ago from this dealership. Their service department displays the least professionalism I have ever encountered, and we have owned many vehicles.
Tia, their service representative, was so incredibly unprofessional, unhelpful, uncommunicative, and displayed such poor customer service skills. We had a serious problem with our luggage rack that they installed upon purchase, which made an extremely loud sound when driving over 40 mph. When originally installed, I asked for the key to adjust the racks, and all Tia gave me was an alan wrench.
There are obvious key holes on the sides of the rack. Shrug of shoulders from Tia, and “here’s you alan wrench.” Ok…After consecutive phone calls to them over several weeks, (with no return calls or problem solving or advice) to try and figure out the high volume audible problem, I made an appointment to come in, specifying the problem to the service call taker when making the appointment.
This place is the WORST!
This place is the WORST!! I was lied to multiple times. I did not want to utilize their financing, I was promised that I could use my own bank. They purposely did not put the lender on my paperwork, and mislead about my interest rate.
Verbally told me one thing, and put a different amount on the contract. Can we say dishonest?? When I tried to contact them to correct it they do not care and will not assist me in correcting their mistake. I was very clear when I bought the vehicle the intentions of using my bank as a lender for a lower interest rate,
they of course chose the lender that they own without notifying me. Stay away from this place, they are the definition of a slum car dealership.
BEWARE OF THIS DEALERSHIP!!!!
Just purchased a dodge ram from them, salesman states in his email there is no scratches or hits on the truck. Received it yesterday, major scratch from back to the back door of the truck,
driver side front bumper has been hit and pushed back more than an inch, back seats 1/3 of it brown stain with full of dog hair. BEWARE OF THIS DEALERSHIP!!!!
Worst service experience ever.
Worst service experience ever. When I called my sales rep (who said “if you need anything, just call me”), he was no help and was glad to have me go away. I ended up taking my truck to the ford dealership and they were great to me. It cost me $1000 to get my truck right, but worth it to avoid the chumps down at Airpark.
A week after buying the truck, it wouldn't start.
I initially felt like my experience was pretty good. I bought a used F150 from Airpark. What was terrible was they treated me like I didn’t understand economics. Instead of listening, they just ran with their agenda. I can deal with that, but here’s the bad part.
A week after buying the truck, it wouldn’t start. When I called the service center, the rep had the nerve to tell me to take it to the Ford dealership and get it fixed. I explained I was within my 15 days and they were obligated to provide me with a working vehicle.
I would NOT feel safe taking my vehicle to Airpark Dodge again.
Took my Jeep in for warranty work. A week later my tire blew out while driving. They left the brake loose which caused it to rub a hole through the inside of the wheel. Very luck my family was not killed.
They did pay for the repairs but never once apologized for the major mistake. I would NOT feel safe taking my vehicle to Airpark Dodge again.
Maybe now you people will leave us alone.
My best advice is to run away from this place. We went here a year ago looking at cars. Could not make a deal with them. Since then we get bombed with phone calls and e-mails from these people.
I have called them more than once to take us off phone and e-mail list. We still get them and they will not stop. If you do not want your privacy taken away from these jerks stay away!!!!!!!! Maybe now you people will leave us alone.
Very Bad
They offered to give us a few hundred dollars back but of course did not offer to take the car back and get us what they told us we were buying. Seems that the salesmen nor managers at Airpark know that Jeep does not provide for tow hitch installation so they had to go to after market. The after market installation does not a cap for the tow hitch or for the electrical wires which now just hang out the back of the car.
I will NEVER go to them again.
I was completely taken by their service department. I had a window that didn’t work on my Chrysler and took it in to be fixed. When I left it, they said another window didn’t work, though it did when I dropped it off. They charged me an extremely high price for fixing two windows.
According to Chrysler headquarters, they charged me at the very high end of both parts and labor. But the worst thing is they said a window was broken when it worked perfectly fine when I dropped the car off. I will NEVER go to them again.