Mercedes-Benz of Seattle
Not a nice touch, and not professionalFrom the moment I walked in, I wasn’t approached by anyone until I went to the front desk. When I finally met the salesperson with whom I’d made an appointment (Eli), his sleazy approach made me feel like I’d walked into used car lot in the middle of nowhere. Without learning anything about what I was looking for, he went on a rant about “Time to ditch your Audi and upgrade to a Mercedes, right?!
Let’s make a deal tonight!” all whilst ignoring the fact that I had decided to look at new leases rather than buying pre-owned. In any case, the C300 I drove had curbed wheels, an interior that rattled over every bump, and an odd smell. You wouldn’t find that sort of poor quality at the other dealerships in the area.
Then Eli came back with the numbers, something like $8,000 down when I’d explained I wasn’t looking to put down much. In his defense, I will fully admit that I was coming in with a high amount of negative equity on my current car, but another dealership was able to make it work without a hiccup (I’ll get into my awesome experience at MB of Lynnwood in a moment).
In any case, I walked out and Eli persisted to text me throughout the following days with bogus claims about how their “free car washes” constituted paying $6,000 more for the exact same car. Furthermore, I’d worked with the other dealerships via email before visiting (to get a ballpark of whether it’s worth coming in) but Eli wouldn’t give me a single number, despite my already having been in! Clearly I was a serious buyer, but apparently he wanted to turn this into a multi-trip experience. When he began to run out of strategies, he resorted to bashing the other local dealerships such as MB of Bellevue. Not a nice touch, and not professional.
When I explained all of this in reply to the canned follow-up email I received from their Sales Manager, I was completely ignored. In the end I’m glad I was, because I visited Mercedes-Benz of Lynnwood and had an incredible experience with their salesperson Kevin Lee.
They not only offered me thousands more on my trade, but minimized my down-payment and kept my monthly payments where I needed. All of this on a brand new, fully-loaded 2018 GLA lease with substantial annual mileage allowance. For context, the GLA was the car I repeatedly said I wanted, but Eli ignored me whilst trying to push me into a C300 loaner car instead.
Eli made it sound like my requirements were impossible to meet, but apparently not! Absolutely loving my new car, and will never be going back to Mercedes-Benz of Seattle again. If you’re thinking of a new Mercedes, make the trip to Lynnwood! You will not regret it.
Mercedes-Benz of Seattle Bad Service.
The rep I worked with in the service department was horribly condescending. I was lectured on being patient and improving my listening skills. When I asked a question about the repair the person said perhaps you didn’t hear what I said and proceeded to repeat himself more slowly.
Additionally, I was over charged for labor, I was notified of this by an internal employee. The only bright side of coming here was the shuttle driver, Charles. He was very friendly, on time and the only positive part of my experience. As a woman I’ve come to expect lackluster service from this dealership and will not return.