Eastern Bank

Very Bad Customer Service

I wish I came before I financed a car through eastern Bank, I definitely would have gone elsewhere because they certainly live up to their 1.5 star average review regardless of the fun, happy commercials they run.

What happened here? Well… I had a car loan through Eastern that I paid off earlier this month.

They actually sent me a check for the amount that I had overpaid, seems good right? I thought so as well until today when they pulled another payment out of my bank account even though the loan was closed.

They confirmed it was closed in a letter with a snazzy little $8 check attached thanking me for my business, then they pulled another payment. After the loan was closed.

What? Why? Please explain?

Long story short, apparently (per the customer service rep *AND* their manager) it was my fault. My. Fault.

Yep, I was supposed to know that even though I confirmed payoff with another customer service rep, *AND* received a letter acknowledging the loan was paid (did I mention they thanked me for my business?) that I then needed to cancel my direct debit which I have never had to do with other financial institutions.

I feel shame for not possessing intimate knowledge of their internal banking systems.

So… I now need to wait 10 business days to get my money back. Oh, wait, they did offer a couple “great” solutions.

The first was to call my bank and put a stop payment on the loan. But wait, that incurs fees, will I be reimbursed? No, sorry, not in our protocol.

Second was to get some kind of a letter from my bank and they would “consider” sending my money back sooner. Consider. Not send mind you, “consider” sending.

And here we sit. I’m sure I’ll get a response from one of their reps feigning shock and dismay, looking to resolve this plight, like they did with the other negative reviewers.

Although I suspect that after calling them out just now that it won’t happen.

What did we learn on the show today? Avoid Eastern Bank. Repeat after me, avoid Eastern Bank.

The reviews, complaints and scams posted about Eastern Bank is permanant record located at dirtyscam.com/reviews/eastern-bank/ Search for all reviews, complaints, scams and lawsuits about Eastern Bank
Eastern Bank reviews are no way affiliated with yelp & reddit. Their business is located at 265 Franklin St, Boston, MA 02110, USA. Eastern Bank could be contacted by dialing (617) 897-1100 or logging on their website easternbank.com. Eastern Bank business page on Dirty Scam received 0 consumers reviews/complaints, page views and 4355$ of monetary losses. The most of the users reported the severity of the scam is High.
Is Eastern Bank legit? Is Eastern Bank quack? Is Eastern Bank fake? Is Eastern Bank a fraud website or business or person? Please write down your review or report a fraud on dirtyscam.com to raise your voice, you might not be alone who was ripped off by Eastern Bank.
The reviews, complaints and scams about Eastern Bank is posted by anonymous. We at dirty scam are not liable for the content posted about Eastern Bank. If you have any concern about this report, you can contact us by using this email.

Rate and write a review on Eastern Bank

Your email address will not be published. Required fields are marked *

Franklin Street 265
Boston 02110 MA US
Get directions
Reported Loss :4355 $
Severity of Scam :High
Reported by : Anonymous
Views :