Eastern Bank

Very Bad Customer Service

I wish I came before I financed a car through eastern Bank, I definitely would have gone elsewhere because they certainly live up to their 1.5 star average review regardless of the fun, happy commercials they run.

What happened here? Well… I had a car loan through Eastern that I paid off earlier this month.

They actually sent me a check for the amount that I had overpaid, seems good right? I thought so as well until today when they pulled another payment out of my bank account even though the loan was closed.

They confirmed it was closed in a letter with a snazzy little $8 check attached thanking me for my business, then they pulled another payment. After the loan was closed.

What? Why? Please explain?

Long story short, apparently (per the customer service rep *AND* their manager) it was my fault. My. Fault.

Yep, I was supposed to know that even though I confirmed payoff with another customer service rep, *AND* received a letter acknowledging the loan was paid (did I mention they thanked me for my business?) that I then needed to cancel my direct debit which I have never had to do with other financial institutions.

I feel shame for not possessing intimate knowledge of their internal banking systems.

So… I now need to wait 10 business days to get my money back. Oh, wait, they did offer a couple “great” solutions.

The first was to call my bank and put a stop payment on the loan. But wait, that incurs fees, will I be reimbursed? No, sorry, not in our protocol.

Second was to get some kind of a letter from my bank and they would “consider” sending my money back sooner. Consider. Not send mind you, “consider” sending.

And here we sit. I’m sure I’ll get a response from one of their reps feigning shock and dismay, looking to resolve this plight, like they did with the other negative reviewers.

Although I suspect that after calling them out just now that it won’t happen.

What did we learn on the show today? Avoid Eastern Bank. Repeat after me, avoid Eastern Bank.

Is Eastern Bank a scam?
Eastern Bank is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Eastern Bank legit?
First Eastern Bank is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Eastern Bank’s consumers?
There is/are 1 review(s) posted about Eastern Bank and it indicates that the severity of the scam is High.
Where is Eastern Bank located?
Eastern Bank is located at 265 Franklin St, Boston, MA 02110, USA. You can contact Eastern Bank by dialing (617) 897-1100 or visit their website easternbank.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Eastern Bank’s customers?
According to the report(s), US $4355 was the total loss incurred by Eastern Bank’s customers.
The reviews, complaints and scams about Eastern Bank are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Eastern Bank. If you have any issue with Eastern Bank incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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Reviews:0
Reported Loss :4355 $
Severity of Scam :High
Reported by : Anonymous
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