Eastern Bank

Very Bad Customer Service

I wish I came before I financed a car through eastern Bank, I definitely would have gone elsewhere because they certainly live up to their 1.5 star average review regardless of the fun, happy commercials they run.

What happened here? Well… I had a car loan through Eastern that I paid off earlier this month.

They actually sent me a check for the amount that I had overpaid, seems good right? I thought so as well until today when they pulled another payment out of my bank account even though the loan was closed.

They confirmed it was closed in a letter with a snazzy little $8 check attached thanking me for my business, then they pulled another payment. After the loan was closed.

What? Why? Please explain?

Long story short, apparently (per the customer service rep *AND* their manager) it was my fault. My. Fault.

Yep, I was supposed to know that even though I confirmed payoff with another customer service rep, *AND* received a letter acknowledging the loan was paid (did I mention they thanked me for my business?) that I then needed to cancel my direct debit which I have never had to do with other financial institutions.

I feel shame for not possessing intimate knowledge of their internal banking systems.

So… I now need to wait 10 business days to get my money back. Oh, wait, they did offer a couple “great” solutions.

The first was to call my bank and put a stop payment on the loan. But wait, that incurs fees, will I be reimbursed? No, sorry, not in our protocol.

Second was to get some kind of a letter from my bank and they would “consider” sending my money back sooner. Consider. Not send mind you, “consider” sending.

And here we sit. I’m sure I’ll get a response from one of their reps feigning shock and dismay, looking to resolve this plight, like they did with the other negative reviewers.

Although I suspect that after calling them out just now that it won’t happen.

What did we learn on the show today? Avoid Eastern Bank. Repeat after me, avoid Eastern Bank.

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Franklin Street 265
Boston 02110 MA US
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Reviews:0
Reported Loss :4355 $
Severity of Scam :High
Reported by : Anonymous
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