Eastern Bank

Very Bad Customer Service

I wish I came before I financed a car through eastern Bank, I definitely would have gone elsewhere because they certainly live up to their 1.5 star average review regardless of the fun, happy commercials they run.

What happened here? Well… I had a car loan through Eastern that I paid off earlier this month.

They actually sent me a check for the amount that I had overpaid, seems good right? I thought so as well until today when they pulled another payment out of my bank account even though the loan was closed.

They confirmed it was closed in a letter with a snazzy little $8 check attached thanking me for my business, then they pulled another payment. After the loan was closed.

What? Why? Please explain?

Long story short, apparently (per the customer service rep *AND* their manager) it was my fault. My. Fault.

Yep, I was supposed to know that even though I confirmed payoff with another customer service rep, *AND* received a letter acknowledging the loan was paid (did I mention they thanked me for my business?) that I then needed to cancel my direct debit which I have never had to do with other financial institutions.

I feel shame for not possessing intimate knowledge of their internal banking systems.

So… I now need to wait 10 business days to get my money back. Oh, wait, they did offer a couple “great” solutions.

The first was to call my bank and put a stop payment on the loan. But wait, that incurs fees, will I be reimbursed? No, sorry, not in our protocol.

Second was to get some kind of a letter from my bank and they would “consider” sending my money back sooner. Consider. Not send mind you, “consider” sending.

And here we sit. I’m sure I’ll get a response from one of their reps feigning shock and dismay, looking to resolve this plight, like they did with the other negative reviewers.

Although I suspect that after calling them out just now that it won’t happen.

What did we learn on the show today? Avoid Eastern Bank. Repeat after me, avoid Eastern Bank.

Is Eastern Bank legit?
Eastern Bank is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 1 consumer(s) was/were given a Eastern Bank as a negative rating, and only a few left positive feedbacks.
Where is Eastern Bank located?
Eastern Bank is headquarted at 265 Franklin Street Boston, MA 02110. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Eastern Bank by dialing (617) 897-1100 or visit their website easternbank.com.
How much monetary loss is incurred by Eastern Bank’s customers?
According to the reviews posted by Eastern Bank’s customers, US $4355 was the total loss incurred, and hence the severity of the scam is high.

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Reported Loss :4355 $
Severity of Scam :High
Reported by : Anonymous
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