Awful office. I made a new patient appointment on their website via Zocdoc. I waited a week for my appointment.
Twenty minutes before my appointment, his front office called to tell me that because I made my appointment online, they don’t have an optometrist to check my prescription, so they can dilate me, but cannot do a full eye exam. So I have to make a second appointment.
I asked why no one had called me before then. They had even sent a reminder text yesterday for my appointment. Why didn’t they notify me then.
The front desk said that it was because I made the appointment online. So it was MY fault.
Their office manager offered to ask the doctor if he would “exceptionally check my vision” but he doesn’t like to do check vision.
She added that he would charge me separately for it outside of my insurance. She couldn’t tell me what he would charge for the “exception”.
Not acceptable. If they can’t even manage to use their own online appointment system properly, I would never trust them to operate on my eyes using *gasp* a computer!