Comenity Bank handles the retail credit card for Pottery Barn and is immensely frustrating to deal with.
I’ve been a cardholder for over 10 years and today I completely lost it because I have a large “rewards” for over $2000.
I applied it to an order, however the items are not being shipped until a week after my statement closing date so they said just go ahead and pay it and then you will have a credit balance?! Um, why should I be giving my cash to you so you can collect interest on it and wait for a refund when it should be deducted immediately when I make the purchase.
Currently at 5 phone calls with all different customer service agents who can’t help me and just keep transferring me to “someone” who knows how to do this and “can” help me.
Sweet jesus, do yourself a favor and just use an airline miles or hotel points credit card and run like hell from any of these dept. store brands.
I have been satisfied up until now, but am considering closing this account after this debacle.
Poor customer service. Over an hour of my time wasted and NO RESOLUTION.