Comenity Bank

Poor Customer Service

Comenity Bank handles the retail credit card for Pottery Barn and is immensely frustrating to deal with.

I’ve been a cardholder for over 10 years and today I completely lost it because I have a large “rewards” for over $2000.

I applied it to an order, however the items are not being shipped until a week after my statement closing date so they said just go ahead and pay it and then you will have a credit balance?! Um, why should I be giving my cash to you so you can collect interest on it and wait for a refund when it should be deducted immediately when I make the purchase.

Currently at 5 phone calls with all different customer service agents who can’t help me and just keep transferring me to “someone” who knows how to do this and “can” help me.

Sweet jesus, do yourself a favor and just use an airline miles or hotel points credit card and run like hell from any of these dept. store brands.

I have been satisfied up until now, but am considering closing this account after this debacle.

Poor customer service. Over an hour of my time wasted and NO RESOLUTION.

Is Comenity Bank a scam?
Comenity Bank is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Comenity Bank legit?
First Comenity Bank is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Comenity Bank’s consumers?
There is/are 46 review(s) posted about Comenity Bank and it indicates that the severity of the scam is High.
Where is Comenity Bank located?
Comenity Bank is located at United States. You can contact Comenity Bank by dialing (800) 675-5685 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Comenity Bank’s customers?
According to the report(s), US $3365 was the total loss incurred by Comenity Bank’s customers.

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46 Reviews on Comenity Bank

  1. Don’t do business with them

    Terrible company do not do business with anyone involved with this company. Disreputable companies partner with them and when you are scammed and never receive the product they side with the scammers and you still have to pay them for what you never received. At an absurd interest rate as well. Call support and they give you the run around and side with the scam company despite proof goods were not received. As long as the scam company says so they side with those bringing them money. I would not be surprised wife they got kickbacks from the scammers.

  2. crooked fraud bank

    this is a fraud bank. do not put your money in this bank. they are thieves.

  3. Change due dare during Covid Virus

    I was having a bad time paying my bills on time during the beginning of the virus, I called and asked to change my due date to a later date, they said they couldn’t. I was like 2 days late, they charged me a late fee.and raised my payment so I didn’t pay them and my credit score dropped 100 points. What really gets me is that all of my other bills raised the due date so I could make the payment on time. I will not do any business with companies that do business with Comenity Bank. I’m 70 years old and never had a Bank this BAD

  4. Nasty Customer Service!!

    They call you at crazy hours and want a payment is not due, they had 2 payments sent and 1 payment over the phone and payments was posted yet. Stay away from Comenity Bank Credit Cards.


    My card was closed three years ago and all of a sudden I have been getting promotional charges, late fees and other charges which I have not made. I tried telling comenity Bank and BJ’S the card was closed three years ago, but they keep sending me bills with escalating charges. Since I refused to pay these bills, they have reported my non-payment history to the credit bureau which ruined my perfect credit score. I am on my seventh letter to Comenity and BJ’s to stop the billing and to restore my credit score. The personnel answering my calls are non-functional and dead as doorknobs. They promise to look into the problem, but I still am getting bills. My next step is the Attorney General’s office and the Better Business Bureau. Stay away from Comenity. They are crooks and are ready to steal your money at the drop of a hat. There is no customer service or anyone that may assist you. This has been going on for over one year now and there is no end in sight.

  6. Extremely annoyed with numerous calls per day from Comenity Bank.

    I have no credit or debt, yet I am receiving 4 or 5 calls per day at all hours from Comenity Bank. I have blocked several of their numbers. I have read many accounts they are an unscrupulous company and often try to scam people. Their constant calls are extremely annoying!!!

Reported Loss :3365 $
Severity of Scam :High
Reported by : Anonymous
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