I recently went to the ER at the MercyOne Des Moines Medical Center on 8th and what a bad experience! Staff overall seemed unhappy.
The nurses were not personable, did not check on patients while waiting with an IV on my arm.
I asked for a simple glass of water as the medication I was put on made me really thirsty and that glass water never materialized.
I had to ask for a warm blanket as I had fever and chills. The only one who was actually a decent human being was a pregnant nurse who did my X-rays.
The nurse practitioner was confrontational and would interrupt me when she thought that I did not understand her question.
She would say “that was not my question, what I asked…?” So rude! They never checked with me on who my FP provider was.
They sent my records to my GI doctor, not my FP. The worst of it all was the waiting.
I spent over five hours for them to just run a CBC and x-rays. Totally not coming back there. Mediocre service at best.