The Brokerage House
Unethical
We signed on with the Rian group about 6 months ago. Since the initial sign, we felt miss-lead. the agent that came to our home stated they would do all the following to promote our home.
1.) Do a market analysis for fair market value.
2.) Prepare and complete the listing agreement
3.) Recommend improvements to maximize your homes value
4.) Enter our home on MLS regionally
5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.
9.) Post your home information on the Internet
10.) Notify all potential buyers with details about the listing.
11.) Arrange showing for other agents
12.) Contact us regularly with feedback from showings and open houses.
13.) Prepare progress reports to you.
14.) Discuss all marketing activities with you.
Early in the listing, we found out that our home did not have all the pictures spaces filled out on the MLS and there was one picture that we asked repetitively to take down of our garage open.
They never removed this picture until October and we listed with them in April/ May.
We asked they post more pictures and fill out all the MLS questions for description about the home. They never did.
I had personally asked for feedback form each showing, the only feedback we got for about 3 months was that they liked the house.
However, no real concrete feedback until we got upset and asked again.
Then the agent representing our home told us a host of things that he felt needed updated.
However, this should have been provided earlier on so that we had opportunity to make it good.
We offered a paint allowance, this also was no where on the listing, the agent felt this was something we should not state.
Though on his personal feedback, he mentioned it and if it was an issue then they should have included this in the listing.
Every month we where asked to drop our price, we did and still they came back every month to drop it again.
We started to question his expertise when we presented him with what we had heard from other brokers in that they can not get through to him.
Not sure if it is the chaos of their phone tree within the company or him.
He just got defensive and tried to defend his phone records.
We told him because we thought he might be concerned with it. It appears he was less concerned than offended.
We asked he be present for showings because he needed to be able to answer questions from the brokers showing the home.
He showed for maybe 5 showings in 6 months. The other showings the agents let themselves in and we scheduled to not be there.
After every showing we asked for feedback and received none or very little.
I ended up reaching out to the agents that left their card, and was able to get feedback immediately.
Not sure why he could not do that. We painted our home, we let him know we painted.
He had a lack of urgency to get new picture or capitalize on the fact that is was newly painted on the MLS.
We had to take our own pictures and provide them to him. Every time there was a price change, the MLS listing was canceled and relisted NEW.
They said it was to place our home on the hot sheets quicker.
I am being told that the way you change a listing is to update the data and then it will move to top of list.
I have asked for a copy of each time they canceled and renewed our listing showing we agreed to this and they still have not supplied copies.
Our listing has the agent on there, but he is in AGENT REMARKS and only viewable via Agent view and after you read through the description of the home.
We asked he move his name to Co-Agent and he refuses to.
We ask him to be there for a couple showing while we where out of town.
He stated he was there and that he and the other agent turned off the lights and locked the doors personally.
When we returned home, the back door was left unlocked and all the lights still on.
We had agents show up hr early, he knew and did not tell us.
When stating it would be nice to know these things, he played like he did not know.
We saw the text to the customers agent had and he knew.
When presented this, so sorry no nothing.
The lockbox was left unsecured from another showing.
We have asked for copies of all the things below, we wanted to be sure this was processed to ensure all marketing strategies were done. Never provided.
5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.
We are now at the end of our agreement and I have asked they cancel our listing.
I asked this 2.5 weeks before the end and was told they do not cancel listings.
I do not trust the Rian group to even sell my home anymore nor do I think they can work or negotiate a deal that is good for both sides.
I rate this company 0 out of 10. Unethical
Aaron Rian is a crook.
Aaron Rion had my shop do a ton of custom work to one of his vehicles and left me hanging with an unpaid bill of $23,000, although he was very pleased with the work that was done. He was kept updated with the amount of the bill the entire time we were working on his truck. He has made no attempt to pay his bill and had his attorney write a threatening letter to quit contacting him about the matter. He is nobody that I would get involved with in any way on any business transaction unless you want to be taken advantage of.
so I was glad to work with them to sell my home.
The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!
I was glad to work with them to sell my home.
The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!
Selling with Brokerage House was a no brainer.
Selling with Brokerage House was a no brainer. They got the info for my property and had a beautifully put together listing up in no time. Offers came in almost immediately and my wife and I was shocked. I had a hard time parting with my property, but the amount I was able to secure working with our realtor made it worth it.
Fantastic experience buying with the help of our broker.
Fantastic experience buying with the help of our broker. She’s such a kind woman and knows the complete ins-and-outs of this business, as she should! Constant correspondence,
totally polite and tolerant of my overall ignorance of the property market. I learned a lot from working with her. Too many amateur realtors in this area of Spokane, I really suggest this firm.
so I was glad to work with them to sell my home. Aaron Rian is the man!
The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!
The Rian Group was recommended to us by the mortgage company we were going through during the pre-approval process
The Rian Group was recommended to us by the mortgage company we were going through during the pre-approval process. While the mortgage company was awful, our agent, Ken, was a lifesaver during the process – keeping the seller engaged when we had to extend our closing date twice, putting us in contact with another mortgage company when we thought our sale had fallen through to negligence on our mortgage company’s side. Ken was always quick to answer phone calls, emails and texts and we appreciate all his hard work to help us close the sale.
When I finally caught her on the phone she was rude and unhelpful.
Our agent was okay but I think this was his first sale. If I could give them a negative star I would. Our agent was okay but I think this was his first sale. His assistant Jenette was the worst.
We left her message after message and she would never call back and our agent kept telling us we needed to speak to her but she ”dropped the ball alot” and that he got complaints about her, as if that was supposed to make us feel better.
Why the #1 real estate team would have such an incompetent employee is shocking. When I finally caught her on the phone she was rude and unhelpful.
I appreciated the fact that he listened to us and was excellent with follow-up.
My husband and I interviewed seven realtors before we hired one to sell our home. We found Kevin to be professional and caring. I appreciated the fact that he listened to us and was excellent with follow-up.
My husband and I interviewed seven realtors before we hired one to sell our home.
My husband and I interviewed seven realtors before we hired one to sell our home. We found Kevin to be professional and caring. I appreciated the fact that he listened to us and was excellent with follow-up.
Here is the reason I don't award you the remaining three stars.
I award you one star for having us under contract in 30 days and subsequently selling our home. I award you another star for helping us purchase a home. Here is the reason I don’t award you the remaining three stars.
Your email request for a review begins “Dear The Estate of John Doe.” I am not the estate of the Mr. Doe, but the surprise would be if you’d gotten something right.
Let’s recap some of the more prominent issues we experienced with your company in the last few months:
First off, it seems like your employees are generally spread so thin they can’t keep up with the basic level of management and occupational responsibility you claim to offer.
Second, please improve your internal communication among your staff as well as with your clients who are not in real estate and therefore would not know the intricacies of the industry. Delayed, inadequate, and ill-informed responses waste everyone’s time, are frustrating to your customers, and further degrade your already paltry bandwidth.
but in an effort to not write a book, I will leave it alone.
They are not what they advertised. First of all, all you hear about is “29 days and gone.” When I asked about this policy is an email to our agent, he ignored the question and never addressed it.
We found this to be a pattern throughout the process. If it’s good news, immediate response. Questions or frustrations were ignored and only addressed (sometimes) if I repeated the question in another email.
When the agent began his sales pitch to us, it began with the importance of pricing. The agent took the price we as homeowners had arrived at and raised it $5,000.
No research on his part. While other like houses were receiving multiple offers the week they went live, ours sat on the market for nearly a month before receiving the first and only offer. I can’t help but think that perhaps the price was a little high and the agent had not done his research.
Throughout the process communication was an issue. We felt that we had to say everything twice. They even put inaccurate details in the initial listing. There were at least three things that needed correction.
If the agent had listened to us in the initial meeting instead of giving us a high pressured sales pitch, things would have been so much smoother. There were many other communication issues, but in an effort to not write a book, I will leave it alone.
Just one thing he did fast - removed his sign from our front yard.
Buyer or seller, NEVER use these cheatters!!! We had listed our house for sale and agreed for the full comission 6% ,presumably giving 3% for each agent. Rian altered our contract and proposed to pocket 4% for himself, leaving only 2% for buyer agent. We did not know that fact untill the other agent pointed out. What a ripp off!!
Because of this reduced comission, we had slow traffic and were sitting on a market for 3 months. Meanwhile, Rian pushed us to lower the price what was below the market already. Agreed to do open house but never bothered of doing so. We had to terminate our contract with him due to dissatisfaction of his performance. Just one thing he did fast – removed his sign from our front yard.
I always have to leave a message.
We have our house for sale with a different realtor. Nevertheless, in the past week, Rian Group (503) 339-0209 has called us perhaps 4 or 5 times. But there’s never anyone there if I pick up. When I call back to tell them to stop calling us, I always have to leave a message.
Absolutly NO response so I filed complaint with Oregon Real Estate Agency.
Rian group contacted me 1 week before my listing with another broker expired. They came out, raised my listing price by $900. After less than two months called me and said I should lower my asking price. I asked if they would lower their commission, answer was no.
Told them I was not impressed with their marketing and wanted to cancel the contract. They sent me paperwork to cancel listing, not contract. For over two months I have called them and sent them emails. Absolutly NO response so I filed complaint with Oregon Real Estate Agency.