Rocky’s Autos Inc.
Very Dissatisfied With The service
Arriving at Rocky’s Autos Inc., the gentleman who showed us around the lot was very friendly and helpful in finding the right car for a first-time driver.
He even offered to buy us breakfast and was nice to the kiddo.
Should have listened when they said “No warranty, car is sold as-is” bought it anyways, and the “Check Engine” light had turned on before I even pulled into my driveway!
That’s when it started shifting very jumpy and making a terrible smell.
We called them up and drove back down to the dealership asking to exchange for a different model and were denied.
Went to an official Mazda dealership (which was the model I’d gotten) and the Transmission was completely shot.
Repairs would cost more than the check I’d just written 2 hours ago.
Rocky’s finally agreed to see us, and made me sign a contract stating that they were only repairing my transmission as a courtesy and were not legally required to.
Even then, when I drove my car back home after said repairs, the same light popped back on.
A couple visits later, they repaired the issue by replacing the transmission completely (used, of course) and swore up and down that this is not how they do business.
Two weeks after that, I had to replace my catalytic converters for quite a pretty penny.
Very dissatisfied with the service and quality of the vehicles they sell.
Here's the thing, Used car dealers are Used car dealers.
Here’s the thing, Used car dealers are Used car dealers. They all are in it to make a buck and that’s fine. I know they have ways to make their money, so I’m ok with that. I didn’t like a few things about Rocky’s and for those reasons, I will not go back.
First, the prices are ridiculous. Not trying to be superfluous. Case in point, 2000 Mitsubishi Montero Sport with 174,000 miles is listed at Rocky’s for $7995. Kelly Blue book is $5500-ish. The car was ticking really loud (maybe a lifter or valve) and the A/C didn’t work.
Went to a different dealer in Parker and saw a Mitsubishi Montero Sport with 160,000 miles listed at $5495. No ticking, A/C worked great. Rocky’s over lists their prices so they get more out of you. Best advice, know the value of the car before you go and show them the actual value.
Second, DO NOT GIVE THEM YOUR E-MAIL!!!!! within a week after visiting and giving them our e-mail, we are not inundated with spam! I know what you’re thinking, probably some place else. No. I am insanely careful about who I give my e-mail to.
I generally use a dumby account to sign up at websites and have a junk mail address I use for these kinds of things. I do not receive spam on my main address. I unfortunately wasn’t thinking when I filled out the form and gave them my main address.
Yes that was my fault. But now we are getting spammed like I can’t believe. Even my wife noticed the pick up and said (without my commenting) that it had to be from Rocky’s. I could be wrong, I am aware of that. But man, I wouldn’t give them my e-mail if I were you.
Guess the apple doesn't far fall.
The sales manager (David Rockrock) comes out after the saleswoman goes in the back and he shakes my friends hand and says to me that “he’ll talk to me since I’m obviously the one in charge” and offers to shake my hand ,which I refuse and inform him I’m not a fan of his and see no reason to shake his hand.
It’s very insulting to my friend that he completely ignores her for the most part even though she’s the one doing the deal and I’m just there to help her from getting robbed. David then tries to again lowball us and I tell him he needs to quit insulting us.
He explains that he’s offering a fair trade and so I pull out the printouts I have for her vehicle from KBB on trade-in and private sale prices and show him his offer is $2000 below the lowest trade-in offer KBB had. I then explain that I’ve KBB’d the Liberty and his “fair” pricing was far above any retail price for that vehicle.
He then proceeds to try and explain to me about how his trade in offer is fair because they have to put money into it and for advertising and they’d only sell it for maybe $9995. I laugh and tell him there’s no way they’ll sell it for less than $12,000 and explain that I realize they have to invest money and that’s why I was looking up trade in value and not market value.
He continue to think he’s smarter than me and act smarmy but amazingly the asking price for the trade in that I asked for from the beginning he now offers. I get tired of the run around and when we go to leave they finally agree to what we’ve been asking for from almost the beginning. The only bright side to this is they’ve made 2 commercials about me which are 100% flips of reality.
Never Again
We go inside and sit down and of course she goes off to get the initial offer. No surprise she comes back and says my friend would need to put cash down with the trade in which after having said that wouldn’t happen multiple times it’s just highly irritating. I also notice the “fair trade in offer” is so far below KBB trade in values that it’s purely insulting.
I say no way and so she goes off again. She comes back and says they have an older Jeep Liberty which might meet the criteria. We take it for a test drive and I run the info through Kelly Blue Book while I’m sitting in the back to get an idea of what it’s really worth. KBB shows it would bring roughly $2500-3200 on trade in and would sell for $4500-5500.
Rocky’s great price sitting on the windshield was $6599 which is insanely overpriced. My friend is forced to do the stupid write sold on the back window and sign it sales technique again and we go in to see about doing this deal.
If my friend wasn’t in such a dire situation I would have been out of there after the first 5 minutes but I’m not there for me and we continue. They bring out another offer and it’s pretty much trying to do an even trade for a low mileage Wrangler for an extremely high mileage Liberty worth less.
I say no and say if they won’t stop with the ridiculous offers we’re leaving because they’re just wasting our time and insulting us.
Scammer
The golf cart ride never happened and instead of taking us to 4×4 or AWD vehicles we were lead (walking) to the car side and were shown multiple cars which were not anything she could drive home and would most likely cost her cash plus her trade in to own.
Again I said those vehicles are useless because she needs cash back and a vehicle to get up the mountains. We finally were led over to the SUV/truck side and were again shown lots of vehicles that wouldn’t fit her budget. I was told that until we picked one out we wouldn’t know if it would work because the sales manager would then make us a great offer.
We finally found a Jeep Liberty that was over her budget but we were told that we needed to pick something so we took it for a test drive and got back.
They go through the ridiculous step of having you write sold on the back window of the vehicle and writing your name which is a stupid sales technique which I pointed out but was told if she didn’t write sold on it someone else could grab it.
We arrived at Rocky's and were immediately met.
I’ve been hearing about Rocky’s for a while and my friend wanted me to go with her to help her do a deal because females seem to be taken advantage of. They are high pressure, overpriced, and exemplify a “used car lot”. We arrived at Rocky’s and were immediately met.
I didn’t know my friend had been there before or I would have picked some place else. We were escorted in to Rocky’s and a lady was brought to help us. My friend was in a horrible financial situation and we explained that she absolutely could not pay any more towards the deal and we were looking to trade her Jeep Wrangler in for a less expensive vehicle and some cash back.
I explained she lived up in the mountains and to get home she must have a 4×4 or and AWD vehicle. I also explained my friend didn’t feel well because she is still recovering from having surgery on her spine and was weak and in pain.
He is extremely rude!!!
I just noticed on Tom Martino’s referrallist.com that the Sales Manager is the top review of the company. So sad that the grandson of the owner is so desperate for reviews he places his own on the site.
When I went today, they were closed
These people really need to explain their hours better. The only way you’d know their hours are by watching their commericals. And they say they’re open daily. When I went today, they were closed…
Never Again
He shut me down yelled at me and made me feel like i had no idea what i was talking about. I got no where with him. I then realized he would do nothing for me when he specifically stated “If you think you are going to get any money out of this your not” at that point i told him i would be reporting rocky’s auto to the BBB and thanked him for his time.
If you are reading this NEVER buy a car there you will be cheated in some way or another, and Issac the “Manager” should be fired and get some customer service training and social skill training because he lacks both.
WOW these people are cheaters and liars!
WOW these people are cheaters and liars! I recently purchased a vehicle from Rocky’s. The initial experience was o.k. my salesman Brad Vogt was a nice guy and didn’t pressure me at all which I liked. I test drove a car I was really interested in and told them a flat rate I was willing to pay out the door with ALL taxes and fees included.
They met my price i paid cash and drove my car off super happy. Well it’s 3 months later and reality hits. I go to the DMV to purchase my annual tags for the vehicle and the clerk informs me that a huge tax of $416.00 which is normally paid by the dealership was not paid and it was my responsibility to pay it! After the other charges of the plates which were the normal fees to get your tags i paid $500.00 for tags on a vehicle.
I was outraged of course very courteous to the clerk at the dmv seeing as that she had nothing to do with the tax portion of it. So i called rocky’s and after being transferred to 3 different people i was put through to the top manager Issac.
My husband and I went to check them out.
My husband and I went to check them out. The cars were dirty on the inside and smelled something awful. This was a few years back but the shape the cars were in was enough to keep us away for good.
I am not satisfied at all!!
The only thing he is interested in is the almighty dollar and has no concern for a customer who is sincerely afraid of driving this car.When I told him I was afraid of getting in an accident he said ”
well I hope you don’t. What a jerk!!!!! I may not have a lot of money to buy a car but you would think they would try to help and not be so quick to say no..
High pressure vultures waiting for you to die on the sales lot.
High pressure vultures waiting for you to die on the sales lot. I have never heard of a policy where the vultures have to be with you at all times…BAD BUSINESS! And very unprofessional atmosphere. I would never deal with these circus clowns. PS. I found an awesome deal at “GO” with no vultures or circus clowns.
NOT recommended.
i explained that none of these surprise taxes where ever included in any of my paperwork or the deal itself and multiple people told me all taxes and fees were included. He shut me down yelled at me and made me feel like i had no idea what i was talking about.
I got no where with him. I then realized he would do nothing for me when he specifically stated “If you think you are going to get any money out of this your not” at that point i told him i would be reporting rocky’s auto to the BBB and thanked him for his time.
If you are reading this NEVER buy a car there you will be cheated in some way or another, and Issac the “Manager” should be fired and get some customer service training and social skill training because he lacks both.
Bad Service Provide
I like to shop on line, most dealers give you pertinent information on a vehicle, Rockys gives you NO info other than a picture. I want to know price (without calling) mileage, wheel train, until this happens, I will go to dealers that offer information in their adds.
BUYER BEWARE!
BUYER BEWARE! They took advantage of my elderly parents and sold them a used car for +$3,500 over the TRUE value of the car as stated on Edmonds and Kelly Blue Book.