Marlo Furniture Warehouse & Sho...
Do not shop here!
please beware buying from this location, if you can visit another retailer please do. worst experience in my 31 years of living. poor customer service, poor management. unable to ever reach customer relations or corporate im not sure how these people are even still in business!!!!!!! if i could give no stars i would but for some reason Dirty Scam wont allow it.
Is Marlo Furniture Warehouse & Showroom a legit?
Marlo Furniture Warehouse & Showroom is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 32 consumer[s] submitted negative ratings, and only a few left positive feedback.
Where is Marlo Furniture Warehouse & Showroom located?
Marlo Furniture Warehouse & Showroom is headquarted at Marlo Lane 3300 MD US. You can contact Marlo Furniture Warehouse & Showroom by dialing (301) 735-2000 or visit their website marlofurniture.com.
How much monetary loss is incurred by Marlo Furniture Warehouse & Showroom’s customers?
According to Marlo Furniture Warehouse & Showroom’s customers, a monetary loss of US $100 has been reported. The severity of entire incident reports is extremely low.
It was a weird message that was left but I let it go.
I had to call to speak to another manger to fix the problem as well because their numbers didn’t match the receipts and numbers I had. I had one payment left and during the last payment they still had my account info wrong. Membership was added back on again and it was a different balance I was told over the phone by the manger.
After fixing this I made my last payment and honestly would never recommend any one purchasing anything from them ever again. I was called a couple weeks later by a woman who apologized for my inconvenience and admitted to by bed being three weeks late. It was a weird message that was left but I let it go.
The first one for some reason the member ship was added back on my account.
Why wasn’t this found out or checked on when I asked the first time. I was told that my bed wuld take another week to arrive and they would call me that following Wednesday. I changed my number so I gave them my new number. I never received a call about my bed arriving.
I went that Thursday to cancel my order. I was very displeased and didn’t mind I made payments already. I was told by the manager that I should have known better that my bed was special order. Why should I know better if I was told my bed was in stock.
I was also told I was called but I was never called. To find out they called the wrong number. After explaing everything over and over why I was upset. And I too work in customer service, then the tone changed. I decided fine, Ill keep the bed. I picked it up and made two more payments after this. The first one for some reason the member ship was added back on my account.
I will surely be back
Very friendly people and they always have a great sale every time I go.
Also, I love how they stage their furniture. KeAuna was very nice. I will surely be back
I changed my number so I gave them my new number.
I should of looked through it so I too take blame but I too work in customer service, this should have been explained to me better as an uniformed customer. So now I find out I’m paying for a membership I didn’t need and asked if it could be taken off. This same day I complained about the time it was taking for my bed to get here and why it was taking so long.
The young lady at the front desk checked to see if she could find my bed set any where else and I was told they had it at another warehouse close by. It had been over a month since I made the purchase. Why wasn’t this found out or checked on when I asked the first time.
I was told that my bed wuld take another week to arrive and they would call me that following Wednesday. I changed my number so I gave them my new number.
It really was a horrible and stressful experience.
After fixing this I made my last payment and honestly would never recommend any one purchasing anything from them ever again. I was called a couple weeks later by a woman who apologized for my inconvenience and admitted to by bed being three weeks late.
It was a weird message that was left but I let it go. I was called again by them to speak to someone whose name is not even close to mine. I am very displeased and will not be returning as a customer. Everyone there needs to be retrained. The left hand doesn’t know what the right is doing. It really was a horrible and stressful experience.
I had a great experience with Q at the Forestville location.
I had a great experience with Q at the Forestville location. He greeted my family with a warm welcome when we entered the store. He was very attentive and personable. He wasn’t pushy but was very patient. I ended up purchasing a buffet and will come back to Q for future purchases.
Bad experience from start to finish.
Bad experience from start to finish. Purchased a bedroom set at Marlo. Was told to get the warranty because it covered everything and if we didn’t use, “you’ll get your money back.” Only after we paid for it, were we informed that we will never get our money back, we’ll get store credit.
Then they called to say that they simply wouldn’t be delivering on the day we agreed to and would reschedule for later. Then, after less than a year, the bed broke. The warranty company won’t cover it, an Marlo basically told us we’re on our own.
Took weeks to get in touch with the warranty company (Guardian) and now we have no bed and no refund and are simply out the money. This place is horrible. Should have know when sales people literally stalked us through the store the entire time.
Never Again
I was very displeased and didn’t mind I made payments already. I was told by the manager that I should have known better that my bed was special order. Why should I know better if I was told my bed was in stock. I was also told I was called but I was never called.
To find out they called the wrong number. After explaing everything over and over why I was upset. And I too work in customer service, then the tone changed. I decided fine, Ill keep the bed. I picked it up and made two more payments after this. The first one for some reason the member ship was added back on my account.
To make a long story short Don't Do It
When i got to Marlos they told me that they would have to keep 30% of my purchase amount due to me returning the item that never got delivered in the first place. To make a long story short Don’t Do It!!!
Let these bogus professional be. My Credit Card company is currently fighting for my full return on furniture i never received.
Very Bad
I am a new home owner and was very excited to get new furniture. Carl was an excellent Sales Person. The day after i made my purchase i happen to see the identical sectional in the window of a discount store less that 2 blocks from Marlo Furniture. I aksed for my refund and was denied it.
On the day that my furniture was delivered it happened to be the wrong items(God does not like ugly) so they took the furniture back told me to wait 3 days for the furniture to be placed back in inventory until i could be refunded, next they told me that i had to take my credit card to Marlos to be refunded.
I will never buy furniture from Marlo's again.
I will never buy furniture from Marlo’s again. I paid $2000 cash for furniture back in September of this year. My furniture was delivered on Dec. 1 and it was damaged.
This was new furniture that was ordered and was not in the store. The furniture was returned to the warehouse. This has been a bad experience all around. This was the Alexandria, VA located where I made the purchase. This was my first and last purchase.
I will not shop at this location again.
If there was an option for no stars I would have selected it. My Marlo’s experience was horrible. Not only was I miss lead by the sales person when I purchased the high dollar items, but I was also offended by my perception of the lack of professional of several of the employees.
For four weeks straight I was told that my furniture would be in the following week, but each week I was disappointed and told something wrong/damaged in my order. After way too many calls and visits to the store I had to speak to, two managers to finally cancel my order.
It took almost 40 minutes to get a refund because the front desk attendant didn’t know how to work the system. The phones were out of order and there was a lot of confusion on what to do or who could “ok” the cancellation. I will not shop at this location again.
DO NOT BUY ANYTHING FROM THEM!
BUYER BEWARE! They are deceptive in their sales, the furniture is junk and their service is non-existent! BUYER BEWARE! They are deceptive with their “extended warranty” which is not a warranty at all and they assure “we will take care of it”. We purchased a $2,000 sofa (and that was 1/2 of list price!). It was delivered 3 weeks later. We immediately had problems with the recliner portion that just flops back at varying times. I called service for a warranty issue – they took almost 4 weeks to respond and then said they could only service if I sent them pictures of the problem.
I sent the pictures of the recliner back – I tried to explain that the problem was in the recliner not holding an upright position. They never responded. I called several times to get update. Always told “someone will get back to you within 5-7 days” that went on for months. Then within a week of 1 year from purchase I filed a new claim with the same problem, because the problem continued and the poor quality of this furniture is now fully evident.
This is unacceptable!
BUYER BEWARE!!! I went into the store on May 25th and purchased three bedroom sets. The sales person handed me my receipt and told me someone would call to schedule a delivery with in 2 to 6 weeks. I never looked at my receipt, I just put it in my purse and left. I called June 21st and asked when would someone be calling me about delivering my furniture. The costumer rep said, “Ma’am furniture won’t be delivered until the end of August beginning of September.
You have a special order.” The sales rep or the cashier NEVER said that. Well, here we are September 20th and still no furniture. I called and another costumer rep said that they still don’t have the furniture in stock and their policy states you can’t get a refund. This is unacceptable!
FAKE LEATHER!
FAKE LEATHER! Purchase a set of high end leather sofa and love seat including additional warranty. Within a year leather was losing color i.e. going from dark brown to white (real leather doesn’t lose color). Marlo would not stand behind their product. The warranty sold through Marlo is based in FLA they also would not look into issue.