Home Point Financial

Poor Customer Service

Home Point Financial’s customer service is poor. They do not answer the phone.

In fact, I returned their 5 calls 5 times in January of 2018 only to have each return call ring until their equipment disconnect my calls.

In February, I discovered why they called me 5 times in February, 2018,When I went back to their website to make my February mortgage payment, I discovered why they had called me 5 times in January.

Their records showed I had not paid my January mortgage payment, even though I had a confirmation number.

We discovered I had erred when entering my checking account number in January.

I spoke with a manager right away and we worked out the following payment arrangement: I paid the January payment on or about 4 February; I paid the February payment on 1 March; I paid the March payment on 3 March.

I have learned Home Point Financial’s records show that I was over 30 days late in making a mortgage payment.

This report reflects negatively on my credit report.

Had their customer service answered my 5 phone calls, I would have made the January payment on time.

They did not email me. They did not send notice by the United States Postal Service.

All mortgage payers should avoid Home Point Financial altogether.

Is Home Point Financial a scam?
Home Point Financial is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Home Point Financial legit?
First Home Point Financial is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Home Point Financial’s consumers?
There is/are 13 review(s) posted about Home Point Financial and it indicates that the severity of the scam is Extremely High.
Where is Home Point Financial located?
Home Point Financial is located at 12412 San Jose Blvd, Jacksonville, FL 32223, USA. You can contact Home Point Financial by dialing (904) 377-2525 or visit their website homepointfinancial.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Home Point Financial’s customers?
According to the report(s), US $6255 was the total loss incurred by Home Point Financial’s customers.

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13 Reviews on Home Point Financial

  1. Disgusting

    Sent in payment. They cashed. 6 weeks later they still haven’t credited account. I’ve spent countless hours and 2 weeks ago send them the front and back of my check. This is insanity. Its disgusting. They credited someone else’s account. They know they made the mistake and took off finance charges but as of yet haven’t posted the amount they cashed. I have zero faith in them and am paying off my loan…its THAT bad!

  2. You have to dig around to find the right number.

    Avoid it like the plague! My credit report, along with how many others dropped to fair because of a glitch. It is excellent. Email sent by them for important matters like when you have sold your home?? The number on this important message is nothing but advertising!

    You have to dig around to find the right number. Confidential emails that have to, or can be accessed with a code, don’t work. This is how a professional company works?? LOL. So glad I’m done with them.

  3. My mortgage company sold my mortgage to Home Point Financial and everything negative that everyone is saying is correct.

    My mortgage company sold my mortgage to Home Point Financial and everything negative that everyone is saying is correct. I hope that they sell it again to someone else. I am big on reading all reviews before I make a decision but I didn’t get that choice this time.

    So for anyone else looking into using them…..DO NOT…… There are so many places that you will get better deals and treated much better. When I started with an even worse company to get my home loan (CREFCO) they added my homeowners insurance into my escrow. When they sold it to Homepoint I called them and told them that my homeowners insurance is already paid for therefore didn’t need to be taken out and included in my payment.

    They told me that it was a fee that they charge for my USDA loan and not my homeowners insurance amount. Needless to say they have also messed up my credit score as well and they thing “WERE SORRY” fixes that! I wish I would have went directly to USDA and then I wouldn’t be in this situtation. Please if you have the choice DON’T USE HOMEPOINT FINANCIAL.

Reviews:13
Reported Loss :6255 $
Severity of Scam :Extremely High
Reported by : Anonymous
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