Home Comfort USA
Home Comfort does sloppy work
I was scammed by home comfort USA twice and I take all the blame on me. When the first time, they did sloppy work at my house, I was completely frustrated. I called them many times and said that I would register them on the consumer complaints forums, they agreed to make things right.
They suggested that the work that was pending at my parent’s house would be taken care with utmost priority and responsibility. We needed a HVAC install from scratch at my parent’s house. I had discussed this before with Home Comfort, but after looking at their work, I had changed my mind.
However, to gain my trust, the salesman told me that he would offer discount and the service would be done on time with perfection, without fail. So, I agreed to give them the second chance and they blew that chance as well.
I scheduled the install for the next week and they confirmed the same. I also applied for leave to make sure everything was fine. The day of the scheduled install, the people came with all the things required to do the install and unloaded it in the front lawn. Later, when they tried to start the work, they figured it out that they missed the requirement for an electric panel upgrade when they came for the inspection on the first day.
So, the guy who came for the installation tried reaching people from the company and gave up after 30 minutes when he was not able to connect with anyone. I also tried to talk to the salesperson who recommended this deal and I was not able to connect as well. The salesperson was on leave and no one was ready to take the responsibility on his behalf.
The guy left with all the equipment and asked me to reschedule the work. I wasted my time on these guys and had to ruin my leave for nothing. Later, when I got connected with that salesperson, he said that the I would be required to pay $1700 in excess of the amount we agreed upon. When I asked them for working at my home, I had paid them $20K already and they had done the worst things.
There were patches on the walls and left my vents in a very terrible conditions. Asking them to compensate for the same, I asked them to include the upgrade in the cost suggested during the first visit.
But, they denied. So, I cancelled the install with them and got another company to do it. They charged me even less than the agreed amount with Home Comfort. There are no words to explain the rudeness and irresponsible behaviour that I came across while dealing with these people. They do not know the work and charge higher price for no reason.
Only to increase their profit, they ask for unreasonable amounts. And, at the end, they leave their customers frustrated like they did it to me.
I usually don't write reviews, I've been utilizing their services for a few years.
I usually don’t write reviews, I’ve been utilizing their services for a few years. The team at Home Comfort USA are very dependable and thorough in their repairs and maintenance.
I was happy
I was happy and satisfied with the service.
Son muy muy honestos
Son muy muy honestos. Excelente servicio, puntuales los recomiendo ya que son muy profesionales.
We had Mario come out to service our heater unit and he was excellent!
We had Mario come out to service our heater unit and he was excellent! He diagnosed the problem and explained our options. If the review was based solely on Mario’s knowledge and service.
There were some communication issues with their office–not following up–but things ultimately straightened out and we’re very happy with the service and solution provided by Mario.
I went to Anaheim because mom wanted me to visit her.
I went to Anaheim because mom wanted me to visit her. I think I spent a week there with her when I noticed that the heating system isn’t working in the living, maybe that’s why mom doesn’t really stay there long during the night.
I asked her if she knew any HVAC repair and said no, she’s not even planning of calling for repair. So I decided to call for repair or her, thankful that I found Home Comfort USA, they were fast and efficient with the job, and the technician was very knowledgeable with the job that the repair just took 1 hour then viola! It’s finished, the heater is well working already.
She never got pushy or rude.
Today, Home Comfort USA Service Tech Jynessa T. came to our home for a scheduled maintenance service call on our Lennox air conditioning system. Jynessa was very courteous and knowledgeable. She conducted her maintenance and identified a couple of issues of concern. One issues was more pressing than the other.
Although we didn’t agree to the immediate repairs, I did advise that I would do some research on the particular parts and get back to her. She was not pushy, in fact she did say the pressing issues should be repaired before summer regardless of who we select to do the repairs.
She never got pushy or rude. When I complete my research on the issues and am ready to do the repairs I hope if I don’t go with Home Comfort, I will measure customer service against Jynessa T. She is a very good representative of the company.
i recommend that home comfort changes their herst testing contractors.
i recommend home comfort due to being fast and reliable when it comes to the technicians and our sales rep Michael he was great! We only had one issue with the system turning off due to the thermostat not being placed correctly but they quickly fixed the problem. Only down side of home comfort are some of the “customer service” employees.
They were friendly at first but became rude and full of attitude when i would call to get updates on my referral check and the herst testing. Being that we installed the hvac over 6 months ago and still haven’t received permits the Herst testing was barley completed 2 weeks ago and they didn’t show up to 2 scheduled appointments. i recommend that home comfort changes their herst testing contractors.
i recommend that home comfort changes their herst testing contractors.
i recommend home comfort due to being fast and reliable when it comes to the technicians and our sales rep Michael he was great! We only had one issue with the system turning off due to the thermostat not being placed correctly but they quickly fixed the problem. Only down side of home comfort are some of the “customer service” employees.
They were friendly at first but became rude and full of attitude when i would call to get updates on my referral check and the herst testing. Being that we installed the hvac over 6 months ago and still haven’t received permits the Herst testing was barley completed 2 weeks ago and they didn’t show up to 2 scheduled appointments. i recommend that home comfort changes their herst testing contractors.
I had an issue with some work that was done.
I had an issue with some work that was done. The company quickly addressed the problem to everyone’s satisfaction.
I have never gotten it and too sick tired of calling them again.
First, Zach was very pleasant to deal with. The installation crew is excellent. However, customer service reps need improvement because they are not responsive, taking too long to return a call (about 48 hours).
In addition, when I paid by credit card for in home service ($350), Anthony took down my email info to send me a receipt, but I have never gotten it and too sick tired of calling them again.
I will not recommend American Comfort to any of my friends or family.
During this winter, my heater stopped working. I remembered American Comfort because of the van I saw driving around one day. I went to their website and called for a tech to come to my home and look at my system to see what was going on.
This was the start of some very unfortunate events with this company. I was scheduled an appointment to which the technician was over an hour late and I was never given a phone call as to what was going on. When he finally arrived to my home, the customer service and friendliness was non-existant. Last time I checked I am giving you my business and it is not the other way around. I expect professionalism which was not given at the time of the inspection of my unit.
Also, the advertisements I have seen from American Comfort showed $3995 for any system no matter what. This is not the case whatsoever. Once they think they have your business the price is something completely different from what is actually advertised. False advertisement!!!
Never Again
AC stopped working. Temperature in the house up to 96. Called around, American Comfort was able to come out that day. Technician arrived. Inspected unit. Informed me that a particular part was needed and the cost of that part was $375. But, I needed two of them. $750.00.
I was a bit surprised at the cost of the parts. Technician said he would give me a “Senior Discount” and the parts would only be $275.00 each, now we’re down to $550.00 and the cost of the service call.
I get the part number, Google it, and the part costs between $5.00 to $11.00. And, there is only one required, not two. At that point I was a bit upset. I told the guy to just button everything up and to leave.
While walking back into the house I was informed that he would give me a discount and only charge me $275.00 for everything. WHAT? You just quoted me $750.00 to start. Then you were going to give me a “Senior Discount” and the price would be $550.00. And now you’re going to sell it to me for $275.00?
Temperature was now up around 100 degrees outside. I told him to fix the unit. I didn’t want to deal with people like this again, once was enough. He fixed it, AC is now working and I was told not to tell the boss what transpired here. I told him I would not. But, that doesn’t stop me from posting a review on Yelp!
These folks will try to rip you off for whatever they can. Don’t believe me? Check the part numbers of items installed during your most recent visit. How much were you charged? What did the parts actually cost? And how many did you need to start with? Really bad business. This is one of those incidents where you want to call the local news station and alert them to consumer ripoff practices.
I just know that whatever was happening it was not very business friendly oriented.
According to the person I spoke with today, this company (Home Comfort USA) had just recently taken over for another company (Kenneth R Starr) that I have done business with for a few years. When I called, not knowing that this company had taken over,
I explained that I would like to have a technician go out to recheck a unit that they had just recently serviced. The person who answered the phone immediately wanted my business information, instead of being concerned about my problem and when it could be looked at.
There was so much noise in the back ground from other people talking that I could not understand what she was saying. When I told her that she should already have all of that information on file, she said that she did not have any information from the previous owner and did not know when she would be able to get it.
I explained to her that I needed someone to go out as soon as possible regardless of the previous owner`s warranty. I asked to speak to her manager, who although was polite, did not seem to be too concerned about how important it was for me to someone respond soon and not in a week. The manager did say to me that they only had one tech responding to the calls from the previous owner.
I just told her that I would look somewhere else for service.
I am not sure of what all was going on here, but it seemed as though an answering service was being used for the calls. I just know that whatever was happening it was not very business friendly oriented.
I have an appointment for two weeks.
I have an appointment for two weeks. For this world famous 32 pts inspection.
Heard about their company on my favorite Radio station.
Just received a call that the tech has other jobs and will not be able to make the scheduled window time between 12-3 pm. I’m not one to sit an wait for others all day. I’m thankful for the call after an hour and half of waiting.
My family is very disappointed with your lack of communication in keeping my appointment.
My family is very disappointed with your lack of communication in keeping my appointment. The misunderstanding was rectified by 4pm. A home visit was promised and rescheduled later that evening between 5-7pm to my surprise —no call no show…..
This company is all talk c: We are truly sad with your lack of professionalism. We will be going to Lowes for complete A/C and furnace maintenance.