Extreme Tactical Dynamics
ETD is a fraud company
I ordered sirens and lights for my truck. I am a Batallian chief and I use my truck a lot. For this order, I paid them $600. There was some promotion going on. It was Christmas week and they were offering grille and a dash light free with the order. I waited for few days after placing the order. But, there was no information. Hence, I tried to contact them.
The company is unprofessional and rarely answers to its phone and email queries. When I was tired trying their number, and sending tons of emails, I tried their online chat on the website. That is for the sales purpose and they are prompt at answering to these queries. When I got a live person, he blamed me for not entering the proper information in the comment section. I had mentioned the colour of the lights in the comment section.
However, without fighting, I asked an explanation on the order delivery. After few days, I received my lights and siren. The lights were perfect but the siren did not work at all. I sent them an email which they did not reply. I called numerous times which went unanswered. Again, I used their online chat feature and got connected with Esther. She asked me to send her the pictures of the siren and gave me a #RMA number to ship the defective siren back to them.
I did as being instructed. After a week, when I did not get any confirmation on the shipping details, I called them. Again, I had to go all through the online chat. I was told that they might ship it that day itself. But, there was no confirmation.
I contacted them after a couple of days. Mary was the person on the online chat. She tried to check the issue with my order and informed that the shipment is back ordered and would take around 2 weeks to be shipped. I couldn’t have waited for so long as I wasn’t able to use my truck. Hence, I asked for a refund which she said that they will process a reverse charge on my card. It was fair enough. So, I checked with other company and the siren was delivered the next day.
Later, I got a mail from extreme tactical dynamics with the shipment number. They agreed to process the refund and now they shipped the siren when I got it from another company. What kind of business do they do. I lost my money and I also paid for courier of the siren I shipped.
I have never been dealt like this ever before. This company’s management sucks and the people handling the emails and calls as well. There was no one to help and the support system is also a wreck. How these companies work if they cannot take care of the deliveries. It was a rip off and I will never place any order with them going forward.
Visor lights
Wish I read The reviews.I am Experiencing buyer’s remorse. Sounded like a good reputable company. Thought I would warn others of the bad practices of this company.The Owner Chris Dallmann seems to work on Ripping people off Instead of Making good on his responsibilities Of getting us our product. I for one will continue to post where I can On this illegitimate company. Thank you have a good day!!
This company is a scam!
I ordered two dash strobes for my POV firetruck on Jan 10th 2021, on Jan 17th 2021 the order was still showing “in process” so I sent a cancellation request to their “accounting department” as their policy states. I never received a cancellation confirmation and had trying calling repeatedly for over a week leaving voicemails because apparently no one works there, I’ve sent a numerous amount of emails as well trying to get someone to respond. February 2nd and I got an email stating “your order has shipped”, WTF?! I gave them plenty of time to cancel my order, I can’t even get in touch with them to do a return, so I can’t make the “30 days from purchase date” for a refund, I literally got ripped off. I have a product I can’t use or return, fortunately this classifies as “petty larceny” since they took my money even at request of cancellation and they’re not responding to correspondence, so I will be pursuing legal action. So short and skinny, DO NOT order from this company!!!
Scam
This company is a big scam!! Don’t waste your money or time. I placed order two weeks ago an still have not received tracking number, but they didn’t hesitate taking my money that same hour. I’ve multiple calls in , as well as multiple emails an no reply back. I’m going thru my bank now to retrieve my money. All that I can say is SCAM, SCAM , SCAM. DONT BUY FROM THIS COMPANY
They will take your money and you will never receive the item you ordered for months I place a order a month ago and I haven’t recieved it nor will they answer the phone when you call them or answer your emails I just lost 75.00 dollars they are thieves they steal your money and you dont get your product DO NOT ORDER ANYTHING FROM THIS COMPANY BECAUSE IF YOU DO YOU WON’T RECEIVE IT my order still says in production after over a month now that the money been taken out of my account they’ll take the money qiuck but you won9het nothing in return I will never give them my money again you’ve been warned order at your own risk
POOR COMPANY
Ordered $350 worth of lighting from this company in April. When you call no one answers unless it is sales. They have no access or interest in your order. Checked my order today status is refund via store credit. Why would I want a store credit when they do not ship anything to you!? Terrible.
Rip off
I ordered from these guys May 18th three weeks later still did not get my product made several calls no one would answer the phone emailed them several times they finally told me they would send my money back 3 weeks later I still have not received any money back this company is a complete rip-off they charge my card $144.96
Failed to deliver product, ignored communication
I ordered a lightbar for my security company from these people. Worst customer service. Never shipped my product, did not respond to voicemails or email messages. I couldn’t get anyone on the phone. Even after a BBB complaint, they didn’t ship or refund the money. I had to initiate a chargeback on my credit card to collect a refund.
Where's my order?
Jan 15, 2020 I ordered 2 diff lights for $166.85 and it’s now march 20, 2020. Im trying to contact them to cancel my order but that seems like a joke because i cant get ahold of anyone. Im thinking of getting the better business bureau involved. What terrible customer service.
Used to be great. Now they are HORRIBLE!!
Back in 2014 when I ordered from ETD they were fantastic. This time around…not at all. Simply trying to cancel an order turned into a fiasco. Which lead me to want to cancel my other order with them. Now they updated my order status to disputed when it has not been. They’re trying to keep peoples money when they find out how awful ETD is. What I won’t do is be out the $586.80 I don’t roll over. I’ve sent all of my info to Consumer Service/Protection, the Attorney General’s Office in Florida, and in Maine. At this point the only way I’ll drop it is if they refund me back my money.
They are ripping everyone off
Guys file a complaint with the government to shut them down
https://www.ftccomplaintassistant.gov/#crnt
DO NOT ORDER FROM EXTREME TACTICAL DYNAMICS -- THEY'RE AN EXTREME TACTICAL SCAM
I made a huge mistake and paid via paypal for a $116 order. They never shipped them and it’s now been five weeks. I have followed up with customer service and “accounting” a dozen times and been blown off. They’re thieves and I hope to get the opportunity to swing by their location in person — but I’m sure the Jupiter, FL address is also a scam. Their merchant info on Paypal is based in Houston, TX so my complaint with the BBB was routed there.
This is not a reputable business
The light I received was over 10″ wider than what they advertise and they are aware of it too! They claim their website hasn’t been updated. So after them sending me a light that doesn’t work for my application, it’s been over a week and they haven’t sent an RMA nor am I able to reach anyone that can actually help or is willing to help. All charges now will be disputed with the card company and I’ll have to purchase from a more reputable company.
Stay far away from this business!!!
RIPOFF COMPANY
I purchased lights for my ambulance in July of 2019. The order is still showing as pending. I’ve sent countless emails and have called numerous times to no avail. No one answers the phone nor do they respond to emails. All you get is a generic email.
Been waiting over a year for my visor light no email back no phone calls answered
This place is a scam. Ordered $189 visor light over a year ago. Still nothing today. I contacted the local police that the company is based in Florida. And they said it is a legit company. But they’re having problems filling orders. I’ve sent emails and asked for my money back every time and no response
Warning Thieves
I am a police officer and I do lane closures for a part time job. I ordered the Mirage 30” mini light bar with red and blue lights. In short my order was never sent so I cancelled it and asked for a refund. I never received it either. I tried their customer service line that’s a joke. I tried emailing customer service all I got was the automatic response. I finally emailed the accounting department of Aspire their parent company I guess and they told me it was back ordered. So I waited another week or so then cancelled my order and asked for a refund. And now FIVE weeks later no refund. Now I can’t get anyone there to even answer an email. Why should they they stole my money and like any other criminal they aren’t going to call you back to return it. Amount of theft is $274.86. I have contacted my Visa card and the BBB. I’m going to try to file criminal charges. My suggestion is a professional peace officer is to completely avoid this so called company.