Extreme Tactical Dynamics
ETD is a fraud company
I ordered sirens and lights for my truck. I am a Batallian chief and I use my truck a lot. For this order, I paid them $600. There was some promotion going on. It was Christmas week and they were offering grille and a dash light free with the order. I waited for few days after placing the order. But, there was no information. Hence, I tried to contact them.
The company is unprofessional and rarely answers to its phone and email queries. When I was tired trying their number, and sending tons of emails, I tried their online chat on the website. That is for the sales purpose and they are prompt at answering to these queries. When I got a live person, he blamed me for not entering the proper information in the comment section. I had mentioned the colour of the lights in the comment section.
However, without fighting, I asked an explanation on the order delivery. After few days, I received my lights and siren. The lights were perfect but the siren did not work at all. I sent them an email which they did not reply. I called numerous times which went unanswered. Again, I used their online chat feature and got connected with Esther. She asked me to send her the pictures of the siren and gave me a #RMA number to ship the defective siren back to them.
I did as being instructed. After a week, when I did not get any confirmation on the shipping details, I called them. Again, I had to go all through the online chat. I was told that they might ship it that day itself. But, there was no confirmation.
I contacted them after a couple of days. Mary was the person on the online chat. She tried to check the issue with my order and informed that the shipment is back ordered and would take around 2 weeks to be shipped. I couldn’t have waited for so long as I wasn’t able to use my truck. Hence, I asked for a refund which she said that they will process a reverse charge on my card. It was fair enough. So, I checked with other company and the siren was delivered the next day.
Later, I got a mail from extreme tactical dynamics with the shipment number. They agreed to process the refund and now they shipped the siren when I got it from another company. What kind of business do they do. I lost my money and I also paid for courier of the siren I shipped.
I have never been dealt like this ever before. This company’s management sucks and the people handling the emails and calls as well. There was no one to help and the support system is also a wreck. How these companies work if they cannot take care of the deliveries. It was a rip off and I will never place any order with them going forward.
Find another place to order from
Don’t order from this company!
They charge your card at time of order but They don’t ship orders!
Horrible Company. Huge Scam
Horrible company. They shipped 3 out of my four products purchased. This totaled $600 as well. Their system states I have my grille lights but I do not. I’ve been trying to get a hold of someone for 2 weeks now. I feel as if I have been scammed out of $130 for my grille lights. This is ridiculous
I purchased 4 led Strobe lights $193
I purchased 4 led Strobe lights in December on 2018 – I just recently was going to install them on my tractor. The instructions indicate that you need to test the lights before installing. We tested the lights and found that 1 on the four did not work. They are still in warranty.
I called many times only to get a recording with no response. I initially sent and email to explain that I had returned the one bad light — and got a response (so they get the emails) requesting information – which I sent. NEVER HEARD FROM THEM AGAIN ! I sent the information again with all info by mail to make sure they got it. Still no response.
I purchased from this company based on positive reviews – it is now evident they they write their own positive reviews. Beware – you are important enough to Sell to but not important enough to respond to or take care of problems after the sell.
RIP off
Ordered lights in April and here it is two months later and still no lights or refund. They take your money and never send your order. Do not do business with this company.
Worst Customer Service & Item's Never In Stock. Good Luck
Plus they never have any of their Items on stock ,worst part about it is when your about to purchase an Item, it doesn’t say weather item is In stock or out of stock, When I placed my order I called to see if i could get tracking Information, and since they never answer their phones tried the Live Chat, and was told immediately it was on back order. This Company has decent prices but not worth the Headaches and their a Waste of Time, Especially if your wanting your Lights rights away or same week, not going to Happend,
Look Elsewhere.
Not Great, But Not The Worst
I’ve placed several orders with ETD. I have an elemental interior light bar, elemental surface mounts and a handful of undercover series surface mount lights. Some of the orders took longer than others but I did not wait months like other people have stated. Anytime I had a question my emails were responded to in about 2 days. All of my lights still work as they did on day one. Tina was usually my customer service rep and I must say that despite other reviews, she was on top of every order I placed. I don’t know that I would order from them again because a lot of what I buy is always out of stock, but if they ever get better with their service I would definitely buy more lights from them.
Larger Order
We needed a larger order for our trucks. We ordered the lights and Extreme required us to pay up front as it was a custom order. We ordered 100 light bars for our fleet.
It seems like it took forever for the lights to come into their warehouse. They said they were waiting on some parts.
When the parts finally came in they got the light bars built and then they shipped them to us in Canada. The problem is that Canada customs then charged us Customs and Duties fees.
Extreme Tactical said that this was not a responsibility of theirs as they can not control that other countries put tariffs on items.
They would not pay for the tariffs and we were left to pay for the tariffs to get the lights. They should disclose this information of other countries tariffs.
Overall the light bars are great and work well up in Canada in this really cold weather and bad elements.
We would rate them as a good company to work with but the Canada customs caused us to go over our budget.
Overall Experience
I previously purchased a LED Quad from Extreme Tactical Dynamics. I have had this light in my patrol car now for two years. In the two years I have had the light I had defective LED one time. I called the customer service # listed on their website and they replaced the light head. It took a bit of time as they were out of the replacement part however they did replace the item like they said they would.
The item is extremely heavy duty and recently I was in a car crash with my patrol car and could not believe that the item still worked after it went flying out of the car and across the road. It is very durable and dependable.
It took some time to get my replacement ligh head and that was the only problem I had. Although it really wasn’t a problem because they informed me of the delay.
Extreme Quads
About The Ranger Quad Linear LED Dash and Deck Light
One of our best selling emergency vehicle lights, the Ranger Quad TIR LED Dash or Deck Light, has just been made even better by adding linear lenses. Not only are the polycarbonate lenses durable, scratch and shatter resistant, these high-end lenses spread the 72 Watts of the upgraded Ranger Quad Linear over a wide, wide area. The four units contain 24 Generation III 1-Watt LEDs making it a formidable, dependable light that aids you in achieving your objective when every second counts.
The power cord plugs into the cigarette lighter, has an ON/OFF switch, and can also be hardwired into an existing system. Two brackets with suction cups attach the light to the front or rear windows of the vehicle. Don’t be fooled by the size of this 15” light, the new and improved Ranger Quad with Linear 1 Optics is a tank of a light, heavy duty and waterproof. The U. S. Military has ordered a lot of these!
Features:
(24) 1 Watt Generation III LEDs
26 Flash Patterns with Pattern Memory
A Favorite of the U.S. Military
Heavy Duty and Waterproof
Meets or Exceeds SAE J845 & J595 Standards
Meets or Exceeds California Title 13 Requirements
Warranty:
5 Year Warranty on All Emergency Vehicle Lighting Products*
Included in Box:
Ranger Quad Linear LED Dash Light
Cigarette Lighter Power Plug-in with ON/OFF Switch
12’ Power Cord
2 Brackets with 6 Suction Cups
You can choose from 26 flash patterns in 11 color options: 5 solid and 6 split-color combinations; what’s the best color to help you do your job? Remember, all our lights have pattern memory which allows you to return to a previous pattern with just a push of the button. It’s an awesome addition to your light force because the Ranger Quad Linear won’t give out when the going gets tough!
Dimensions:
15″L x 2.75″W x 1.75″H
They will steal your money
Guys,
If you found this report then it means you probably got ripped off by this hole in the wall company. They make themselves look big, but in reality they are a small little store with no employees or inventory. Nothing is in stock and they just charge your credit card and disappear. They don’t answer the phone or respond to emails. Try it yourself, CALL THEM BEFORE PLACING AN ORDER, and NO ONE will answer the phone. If you do place an order, wait a few days and you will get an automated email stating item is on back order, etc etc etc. It happened to me and I will make sure to spread this message to all my fellow firefighters!
What should you do once you get scammed by this company,
Here is what I did.
STEP 1, CALL YOUR credit card company or PAYPAL and dispute the charge immeditely, if you do get any shipment from these clowns, make sure to refuse the shipment. Who wants to deal with a company and warranty if they can’t even get the sale right?
STEP 2, CALL THE FLORIDA attorney General, as they are creating a file to keep track of their practices.
Out of State customers CALL 850-414-3990
FLORIDA RESIDENTS CALL 866-966-7226
ITS VERY IMPORTANT WE CALL AND GET THEM SHUT DOWN, SO they don’t keep ripping us off.
STEP 3, CALL THE OWNER ON HIS CELL PHOne AND MAKE SURE HE REFUNDS YOU, (561) 339-1071
STEP 4, SEND THE OWNER A LETTER DIRECTLY TO HIS HOME, His address is 10640 151st Ln N
Jupiter, FL 33478-6874
STEP 5, SPREAD MY MESSAGE, let everyone on social media know about them and not to order from them so we all don’t get ripped off.
STEP 6, FILE YOUR OWN dirtyscam report
Thanks guys and hopefully I’ll save you guys a lot of trouble
BEWARE! Engages in fraud, bait and switch!!!
BEWARE!!! Do not spend money with this company!!! I ordered a light bar for $500 and did not get what was advertised. I received a subpar product that does not have the equipment advertised on their website, nor does it perform the functions that Extreme Tactical Dynamics shows online. The company refuses to answer my emails, will not send me the proper items, and is fleeing the situation with my hundreds of dollars. ETD engages without question in FRAUD, BAIT AND SWITCH.
I urge other people who have posted reviews on here with similar experiences to file complaints with the Florida Attorney General and similar consumer watchdogs.
RIP OFF DO NOT BUY FROM THIS COMPANY
Put in an order 2 months ago and to this day NOTHING shipped. They wont answer phones they dont respond much to emails. They are not in anyway worried about customer service. They use the excuse that everything is on Back ordered but yet they still keep taking orders knowing they cannot fulfill orders. Complete rip off do not buy from them!!
January 29, 2018
In the market so many options exist that you need to weed out bad quality websites from good quality ones. If you want good quality products then I recommend extreme tactical dynamics especially for products likes strobe lights and police lights the product quality and prices are always some of the best on the market that I have ever seen and used.
Visor lights are important products that I need to use and they present on many places on the market today however, it can be difficult to find a place that will give you a good price as well as give you a good experience regarding the quality of the product. Extreme tactical dynamics I am glad to say is one of the few companies on the market that still cares about its customers so much that the product quality has never fallen short of superb for me.
Small accessories are often bought wherever you can find them because no one really cares a lot about them since many people focus on bigger products. However, I can tell you that this isn’t the case with extreme tactical dynamics because they have some of the most amazing quality products on the market which includes small products like wires and mounts etc.