Comenity Bank
Poor Customer Service
Comenity Bank handles the retail credit card for Pottery Barn and is immensely frustrating to deal with.
I’ve been a cardholder for over 10 years and today I completely lost it because I have a large “rewards” for over $2000.
I applied it to an order, however the items are not being shipped until a week after my statement closing date so they said just go ahead and pay it and then you will have a credit balance?! Um, why should I be giving my cash to you so you can collect interest on it and wait for a refund when it should be deducted immediately when I make the purchase.
Currently at 5 phone calls with all different customer service agents who can’t help me and just keep transferring me to “someone” who knows how to do this and “can” help me.
Sweet jesus, do yourself a favor and just use an airline miles or hotel points credit card and run like hell from any of these dept. store brands.
I have been satisfied up until now, but am considering closing this account after this debacle.
Poor customer service. Over an hour of my time wasted and NO RESOLUTION.
crooked fraud bank
this is a fraud bank. do not put your money in this bank. they are thieves.
Change due dare during Covid Virus
I was having a bad time paying my bills on time during the beginning of the virus, I called and asked to change my due date to a later date, they said they couldn’t. I was like 2 days late, they charged me a late fee.and raised my payment so I didn’t pay them and my credit score dropped 100 points. What really gets me is that all of my other bills raised the due date so I could make the payment on time. I will not do any business with companies that do business with Comenity Bank. I’m 70 years old and never had a Bank this BAD
Nasty Customer Service!!
They call you at crazy hours and want a payment is not due, they had 2 payments sent and 1 payment over the phone and payments was posted yet. Stay away from Comenity Bank Credit Cards.
THE BIGGEST SCAM CARD EVER WITH BJ'S
My card was closed three years ago and all of a sudden I have been getting promotional charges, late fees and other charges which I have not made. I tried telling comenity Bank and BJ’S the card was closed three years ago, but they keep sending me bills with escalating charges. Since I refused to pay these bills, they have reported my non-payment history to the credit bureau which ruined my perfect credit score. I am on my seventh letter to Comenity and BJ’s to stop the billing and to restore my credit score. The personnel answering my calls are non-functional and dead as doorknobs. They promise to look into the problem, but I still am getting bills. My next step is the Attorney General’s office and the Better Business Bureau. Stay away from Comenity. They are crooks and are ready to steal your money at the drop of a hat. There is no customer service or anyone that may assist you. This has been going on for over one year now and there is no end in sight.
Extremely annoyed with numerous calls per day from Comenity Bank.
I have no credit or debt, yet I am receiving 4 or 5 calls per day at all hours from Comenity Bank. I have blocked several of their numbers. I have read many accounts they are an unscrupulous company and often try to scam people. Their constant calls are extremely annoying!!!
Bank bank and credit policy
They will continue to drain, and finance charges your account without notifying you. They said they’ve sent me emails to tell me about my charges. I’ve checked my email and even phone calls every day and have not seen anything regarding late/finance charges. I’ve made a payment scheduled for that month, and they said since its new, they put a hundred dollars finance charge on my card. I called them to ask them to take it off since I’ve already made the payment, and they withdrew my money again a few days later. They will not try to dispute anything against the finance charge, except defer the amount, but I’ll continue to get the finance charge for how many days/months my payment is deferred in addition to my remaining balance.
They do not have a payment leniency policy if the customer pays a couple of days after unlike other big credit card companies. Which will allow late waived of late fees within 14-30 days after the payment is due. Because, why would they? They want your money! And its FREE money from yours to them, so why would they take it off those extra advantages? Make sure you be extra careful when applying with this bank company. Keep EXTRA care. I wouldn’t recommend open any credit lines with them—lousy company’s policy and customer service level. The executive administration should be change.
Closed account two months ago
I paid off my card two months ago on December 6th. I then cancelled it. Fast forward to today Feb 10th. I get a call from a probable scam on my phone but the were with Comenity Bank (scam artist) I was curious on what they may want. Well apparently when I closed my account it was late. I wasn’t informed of this by customer service on the day that I paid it and canceled. I just wanted nothing to do with them being associated with Caesar’s Palace. She understood and apologized and said she hated to lose me. I now have a 102 dollar charge from a late fee that I was unaware of and non payment of bills. The problem was they didn’t have my correct address and had been sending it there. But they have the correct phone number. I asked for copies of all bills and my copy of my application. They supposedly can mail my copies of old mail but they can’t access my application after 1 month. It’s been 5 months today. They can’t even send original terms of contract. I was passed around with help being promised but in the end it wasn’t their fault. It was the reporting credit agency that they used for giving them the wrong address. Since I didn’t ask on Dec 6th when my bill was do it wasn’t her responsibility to divulge that info. So late fee coming wasn’t something that should be discussed because I didn’t ask. ???? I’m absolutely amazed that these people are in business. They have my correct address now and interest and everything will be on my bill because they can’t reverse a cancelled card. SMH! The worst credit card experience ever. Complete frauds and they do it legally with terrible attitudes. Zero stars should be an option. Complete joke and I’ll speak to my bank and possibly a lawyer but they won’t get my money.
Made a payment by phone and asked for an email confirmation
I would give 0 star if allowed, these guys are complete morons that have not commitment to the customer in the least. Made a payment by phone and asked for an email confirmation,
he would not accept or provide a record of the transaction and stated that my own bank would provide the transaction confirmation. Asked to escalate to a supervisor, he placed me on hold, checked a couple times to see if I would wait it out and then disconnected me.
Avoid this place like the plague!
Horrible.
Horrible. They’re terribly rude on the phone, demanding your full SS number before even identifying who they are representing and what they want. I always pay my bills on time and use auto payments,
which they said they couldn’t do so when I was accidentally two days late, they sent MULTIPLE texts, phone calls and emails EACH DAY. I’m getting away from these people ASAP.
Your Account Protection department is a sad representation of customer service!
Where I haven’t had a problem with any card I have associated with Comenity, I have received 2 calls at this time from someone stating I should return a call to 800-520-1511 immediately relating to my accounts. I placed the call only to be referred to a dating site! Each time (today being the latest) I called Comenity to report the call.
The first call reacted, as I did, with confusion and disdain that the company was being misrepresented. However, the call today (answered by “Belinda” and her consultation with her supervisor “Morgan” I was advised to disregard the call! Really?
Are you not concerned with the misrepresentation of your company? When I asked for the president’s name ( so I could write to him), Belinda told me to google it! Your Account Protection department is a sad representation of customer service!
not does anyone with whom I've spoken.
Due to the lack of verifying, by requiring an email or actual US mail verification, that it was me who had applied for a credit card, or even requiring income info, etc. – PayPal, on behalf of Comenity Bank approved a fraudulent credit account in my name, based on info about me that had been hacked online.
Rather than owning up to their lax, shoddy business practices, and closing the account and deleting the two small charges accrued, they are making me – the victim – jump through hoops to prove my innocence. All they had to do was contact me by phone,
email or physical address – which PayPal already had on record – and ask for verification that it was me applying, and they didn’t even do that. I know of no other credit/bank account that does not require verification, not does anyone with whom I’ve spoken.
This Place Is Bad
comenity bank is the lender for paypal credit. i contacted the fdic…hope they get to the bottom of this shady bank.
Avoid this place like the plague!
I would give 0 star if allowed, these guys are complete morons that have not commitment to the customer in the least. Made a payment by phone and asked for an email confirmation,
he would not accept or provide a record of the transaction and stated that my own bank would provide the transaction confirmation. Asked to escalate to a supervisor, he placed me on hold, checked a couple times to see if I would wait it out and then disconnected me.
Avoid this place like the plague!
Unfortunately dealing with this rip off bank.
Unfortunately dealing with this rip off bank. Paid off a credit card for my elderly mom. They told me the amount she owed over the phone . So I paid that amount in full .
A few weeks later they sent me a balance of $2.13 or something like that . No new purchases. So I ignored it as I paid them in full based on what they told me . Now they are adding fees and late charges on to the $2.13. Get your figures right. It’s not that difficult .
There should be an opportunity to give negative stars.
There should be an opportunity to give negative stars. I have never been late with a payment or have I ever missed a payment, their “customer appreciation” is that at the end of August my interest rate is going to go up to 27.5%. I called to cancel/close my account because Kay Jewelers isn’t worth that rate.
If enough customers were to close their credit cards accounts that a being “serviced” by Comenity, then just maybe the retailers that use them to handle their credit services will “fire” this greedy company.