Bright Eyes Optometry C
Being new to the facility lacks knowledge
Well in 2yrs my opinion of this center has changed. The first couple of visits were great and I did at that time recommend … now , not so much. After being lied to on my last appointment about fee’s and being able to get my contact & eyeglass prescription and vowing not to go back , I decided I would give a second chance thinking maybe I overreacted ,
but yet again , came in to be disappointed. Got there 15mins early to fill out paperwork I had already done online to find out none of the information I provided had been transferred, receptionist was friendly but with being new to the facility lacks knowledge.
The assistant to the Dr insisted they had left a message confirming additional pricing that I would have to pay for Contact exam which I explained was not the case, in return was called a liar and advised the message was left, lucky for me
I had the message and was able to play back for the DR. I honestly thought at that point they would attempt to make things better and offer to take care of the exams I was asking for since the prior visit and this one were not going well ,
but instead just told me with new staff its hard and they would send an email out to everyone explaining how they needed to explain additional pricing, which I agree needed to be done. I was really disappointed that this was the best they could do, I have insurance to cover all the regular fee’s ,
but was told because this Dr does additional work to make sure your contacts are perfect for you, this is why there were more fee’s. I was told on the phone my appointment would be about an hour, but was there for 1hr and 45mins. All in all found out my last prescription may have been an over correction and that my current one would not change,
great.. I can just order with the same strength as before, welll surprise found out today I cant place an order for the same contacts at the same strength as before because I didn’t pay the additional money and have a new exam done to tell me it would be the same.
Unfortunately this is the only eye center I have had this many issues with , Im disappointed that I can not continue to go here , the location is great for me and in the beginning the staff was really great.
