BMW Financial Services
STAY FAR AWAY
Stay far away from BMW Financial Services. They have sloths that work in their financial department.
They are very condescending and unprofessional, with very poor communication skills.
I leased a 2018 BMW through BMW Financial Services.
I pay on the due date, every month like clockwork. In some cases I will pay ahead of time.
I had left to go overseas, and I figured I would pay two payments at once.
This way, I would not have any issues when I returned to the states.
Then I came back to the States I was informed by BMW financial services that I was a payment behind.
Reviewing my records I recalled that I had paid two payments to cover my June and July payment., he indicated that this was an error on their part and he would adjust it and all the late fees would be removed.
He also assured me that there would not be a negative reporting of anything on my credit.
He kept assuring me that everything was fine and that the payment would post correctly and that I had nothing to worry about.
A month later, the negative posted to my account. Called and tried to dispute it, they could care less!
Currently filing complaint with the Consumer Financial Protection Bureau.
Do not lease from this guys!!
Do not lease from this guys!! No matter how right you do things they still find a way to fuck you. Will never get a bmw in my life again.
Horrible customer service for any customer
Horrible customer service for any customer, much less a loyal customer that has financed 5 BMW’s over the past 10 years. Customer lost for life.
Will never get a bmw in my life again.
Do not lease from this guys!! No matter how right you do things they still find a way to fuck you. Will never get a bmw in my life again.
DONT EVER LEASE A BMW from them.
I leased a MiniCooper for 39 months and it expired this July. The car had 1700 miles and was in pristine shape asd it was used basically to drive around the neighborhood of a second home.
Upon inspection, the inspector said there were no problems and it was in perfect shape. BMW charged over $1500 in fees for a lost key even though we returned both keys and $750 for excessive wear and tear because i had not change the oil three times despite only having 1700 miles on the car. Complaints at all levels went unheaded. DONT EVER LEASE A BMW from them.
Turned in my lease and paid everything out.
Turned in my lease and paid everything out. A few days ago, I got a notice that a bill was sent to collections. It was last year’s tax bill, which is fine. The problem is, I never received any mail or phone call about this bill, it went straight to collections. It’s not even delinquent yet. I don’t understand why they did that. Now I am worried that there will be one negative remark reflected on my credit report for something that could have easily been handled.
Administrative nightmare and full of extra charges
Administrative nightmare and full of extra charges. I was transferring my lease from my company to me personally. The headaches were endless. 6 months after the transfer BMW is still confused and has lost documents. Will never lease a car from BMW again. Might buy one, but be warned about leasing with BMW Fin Services.
BMW FINANCIAL SERVICES SUCKS!!!!!
They were paid in full for the vehicle and the vehicle was never returned to them. I’ve traded several other leased vehicles and have never encountered being charged because I didn’t personally buy the vehicle from them.
I will never do business with BMW Financial Services again and I will warn any and everybody I know that might be remotely interested in leasing or buying a BMW not to do so if they have to deal with BMW Financial Services.
It’s a shame that such a huge financial services company would be such a big rip off company. I paid the disposition fee only because I didn’t want any derogatory remarks on my outstanding credit report. BMW FINANCIAL SERVICES SUCKS!!!!!
BMW Financial Services is the worst financial company I have ever dealt with.
BMW Financial Services is the worst financial company I have ever dealt with. I recently traded my BMW one month before the end of the lease and they are making me pay them the disposition fee because I didn’t personally purchase the BMW. They were paid in full for the BMW and the car was never returned to them.
The disposition fee is supposed to be for them cleaning the vehicle (which they didn’t do), inspecting and preparing the vehicle for sale at auction (which they didn’t do) and for transporting the vehicle to auction and selling it (which they didn’t do). What difference should it make whether the pay off on the car came from me or from another dealership?
Now they have lost another great client!!
When my balloon payment came due they wanted to refinance me at 6.99% after being a loyal client with great credit and no late payments in 8 years between the 2 loans.
I went to Bank of America and got approved for 2.99% for the same vehicle imagine how they want to take advantage of their great clients. Never again that is sad….. They need to take some classes on customer satisfaction and not try to rip people off. Now they have lost another great client!!!!!
The worst customer service ever.
The worst customer service ever. No one answers their phones, your on hold for at least 30 minutes or more if your lucky. Your on hold forever have to hang up and call back multiple time and days to get a hold of someone. Horrible annoying music while your on hold.
Manager very rude and condescending about removing $11.00 of interest that was accrued. Pointing out that it’s the contract well things happen in life sometimes and you should be grateful for good loyal customers or you wont have a job.
Thanksgiving holiday was around my payoff due date and they received the check a few days late since they were closed. Would not remove interest as a one time curtsy, I have never been late in 5 years and had another loan with them for my previous BMW. I will never buy another BMW or deal with BMW Finance Services again.
I still can't believe this is attached to the BMW brand.
I still can’t believe this is attached to the BMW brand. It took over 1 month to change the bank account for my monthly payment, website wouldn’t work, they wouldn’t take it by phone,
I was stuck on collection for over 2 months, with daily call repeating that I faxed 5x, emailed and posted the new blank check. Stay away from them… what a mess.
They are allowed to be rude
They are allowed to be rude, sarcastic, and talk down to you, all done in a redneck accent!
why didn't I buy a Mercedes
Do NOT lease – it is long, complicated and full of legalese – sales people
at BMW LIED straight faced to me about personal property tax -buried in the lease says customer pays, even though sales people lied otherwise. Also, there is a “restocking” fee of $350 at end of lease to put vehicle back in inventory.
Once again, salespeople lied and said “turn in keys and walk away – no further cost…” Simply NOT true. If I could give these people a ZERO star I would !! I do not believe BWM Financial (NOR BMW sales people ) are reputable businesses…….why didn’t I buy a Mercedes ???????
No call... No email.. nothing.. they take my car?
We decided to pay our amount owed in full, sent in 2 CHECKS (none were cashed in), called to the department and no one knows ANYTHING, did two transfers of the full amount owed, they sent it back to us, and then they tow my car away after our numerous attempts to pay the full amount.
We even contacted our dealership and apparently, they don’t have any influence over payments after you purchase the car. I don’t know WHY they don’t allow you to pay it off completely. It makes absolutely no sense.
When you try to call them, they tell you “Just wait for a few more days, checks usually take a few days to process.” and without any warning… No call… No email.. nothing.. they take my car?
Joke of a business, it really shouldn't be that hard to give away money.
If I could rate this 0 stars I would. My account went into collections due to my bank account being closed and I was trying to make a payment and change my banking before it got repossessed. I called BMWFS and the first guy I talked to had no idea what was happening and transferred me to another guy. The second guy was a complete idiot.
Asked me to verify my phone number- gave it to him and told me he couldn’t find my account. Did this 3 more times and nothing. Now mind you I had to type in my phone number to even talk to a representative. I asked him if there was any other way to authenticate my account and he asked my name- still couldn’t find my account even though I have spoke to the representative before who transferred me for god knows why.
Finally he found it because he spelt my name wrong the first time, and was able to authenticate then he told me that he has to transfer me yet again. Was on hold for another 30 minutes only to have the THIRD person tell me I must fax my banking info and could not do over the phone or in office. Joke of a business, it really shouldn’t be that hard to give away money.