BMW Financial Services
STAY FAR AWAY
Stay far away from BMW Financial Services. They have sloths that work in their financial department.
They are very condescending and unprofessional, with very poor communication skills.
I leased a 2018 BMW through BMW Financial Services.
I pay on the due date, every month like clockwork. In some cases I will pay ahead of time.
I had left to go overseas, and I figured I would pay two payments at once.
This way, I would not have any issues when I returned to the states.
Then I came back to the States I was informed by BMW financial services that I was a payment behind.
Reviewing my records I recalled that I had paid two payments to cover my June and July payment., he indicated that this was an error on their part and he would adjust it and all the late fees would be removed.
He also assured me that there would not be a negative reporting of anything on my credit.
He kept assuring me that everything was fine and that the payment would post correctly and that I had nothing to worry about.
A month later, the negative posted to my account. Called and tried to dispute it, they could care less!
Currently filing complaint with the Consumer Financial Protection Bureau.
Please be aware that you are up for a scam at the end of your lease return.
Please be aware that you are up for a scam at the end of your lease return. They will sent you and unexpected high bill for basic wear on tare and no one will listen to you when you try to reason with them.
Despicable service and contempt for their customers.
They report to Credit Bureaus in a knee-jerk response, independently of the reason of the delay in payment. I had an automated payment system to pay may lease.
When I set up auto-pay, they stopped sending me paper statements. At some point, evidently due to a computer glitch ON THEIR SYSTEM, ONE PAYMENT did not go through. As soon as I noticed, I sent the (by that time late) payment
COMMUNICATION (email, paper statement, phone) so I could address the issue, reported me to credit bureaus.
Their cavalier and robotic response, showing total disregard and contempt for their customers destroyed my perfect FICO Score.
It is disappointing to get to this point and not something I wish on any of you.
Long story short, this company is easy to work with until something goes wrong and when something goes wrong, then they are completely inflexible and hide behind long drawn out antiquated processes (physical writing as default communication for anything credit related) and company policies that they claim they can’t change or do anything about because it wouldn’t be fair to other customers.
I had a payment that went 31 days late (more my issue than BMW’s), and while payment was paid at 30 on day 31 BMW Financial Services reported to all 3 credit bureaus.
I have never had a late payment with them in 5 years, but the late payment was made on day 30, along with current month at same time to be 100% caught up, and I also paid off remainder of the loan (still had a year left) that same month. All-in-all, excellent reaction to getting on top of, and even ahead of entire loan.
Late payment, even though paid at 31 days, apparently triggered BMW to automatically send notification to all 3 credit bureaus that I was late and dropped my credit score 70 points.
To say it was painful to even get someone to talk to about the dispute is an understatement, and to think they would be empathetic and understanding to the situation and excuse a late payment with with the credit bureaus, you would be kidding yourself.
BMW Financial Services Customer Service says their hands are tied and told me “it is the Law for them to report to the agencies anything past 30 days” and they can do nothing about it, no exceptions.
This isn’t true, and the company chooses to make those reportings to agencies, which they have every right per the Fair Credit Act, but they also have the right to make exceptions as needed, which they claim “We can’t make an exception at all because it would be fair to other customers.”
I have been totally happy with the company until this moment, but the pain I have gone through the last month trying to fix my credit, to get someone to talk to me, and understand or work with me over the reporting and dispute will keep me away from this company going forward.
It is disappointing to get to this point and not something I wish on any of you. The company was fine until there was an issue, but if you are willing to take that chance then go for it, just don’t expect a give and take relationship from them.
THEY NEED TO GET OUT OF AMERICA PERIOD! AND THEIR VEHICLES ARE SHIT!
BMW Financial Services sent a delinquent payment report to the credit reporting agencies with my name on it. I do not, nor never have had a financial account of any kind with this organization. I would never lease or purchase a car from this piece of shit financial institution.
They refuse to provide a letter to the credit reporting agencies correcting their mistake in reporting me as the lease loan holder. They will not talk to me because I do not have an account with them. How ironic. I have just lost a mortgage application for my family as a result of this.
I have been calling them for ten months and I get the same run around every time. I will be filing a suit against them. THIS ORGANIZATION IS PURE SHIT! THEIR CUSTOMER SERVICE IS AMONG THE MOST PATHETIC IN THE WORLD. DO NOT DUE BUSINESS WITH THEM.
THEY HAVE REPORTED SOMEONE ELSE’S DELINQUENT LOAN TO THE CREDIT REPORTING AGENCIES IN MY NAME!!! THEY NEED TO GET OUT OF AMERICA PERIOD! AND THEIR VEHICLES ARE SHIT!
I can not get through to get an accurate payoff and complete my deal.
I am dealer trying to obtain a payoff from BMW financial services and there phone system is down and has been. As I was trying to get through I noticed all the bad reviews and all the 1 stars on there review site.
I was thinking there is no way things are that bad but they sure seem to be. I can not get through to get an accurate payoff and complete my deal.
STAY AWAY!
I cancelled the credit contract with BMW Financial before picking up a car from the showroom since I bought another BMW from a dealer. In order to close that contract they asked for £350! I made a complaint and they mentioned that the money never made it to them implying they money stayed with the dealer.
When I requested a written response to my complaint, they actually send a calculation in which they added the £350 on top of the full credit amount that was payed by the dealer. In reality they got the cash! In my complaint I asked why the charge and they didn’t even bother to answer.
They are a horrible company.
I have received a delinquency on my credit report due to clerical errors by BMW Financial. BMW Financial are not concerned about there customers and states that they do not remove items per there policy.
I have contacted them numerous times and received threats that they will not only refuse to remove items but will contact the credit agencies to update the information. They are a horrible company.
He did not hang up and I caught his attention.
If you need anyone to lie on your behalf BMW customer service and Manager Dayo are the go to person. They’ve charged my account due to an error $928, took 2 &1/2 weeks for my refund.
Before the refund, every time I asked to speak with a manager I’m told they’re busy or someone will call me back (which never happened) and at one point I was told I can only speak to the case manager (which was not possible), as he will call me back.
Case manager Dayo eventually called me back on Friday Jan 26th. (after requesting to speak with him for 2 weeks)
First he said he called me on Jan 22 and left me a message. The phone number which I’ve left for anyone to call me back is my work cell and due to my job I have to answer or return all calls. I have not receive any call or had any miss call from BMW.
When I told him he’s lying, immediately he’s ready to terminate the call. I had to mention that customer are given three warning before a call is being terminated. He did not hang up and I caught his attention.
BMW Financial Services has left me with a bad taste in my mouth.
If you need anyone to lie on your behalf BMW customer service and Manager Dayo are the go to person. They’ve charged my account due to an error $928, took 2 &1/2 weeks for my refund.
Before the refund, every time I asked to speak with a manager I’m told they’re busy or someone will call me back (which never happened) and at one point I was told I can only speak to the case manager (which was not possible), as he will call me back.
Case manager Dayo eventually called me back on Friday Jan 26th. (after requesting to speak with him for 2 weeks)
First he said he called me on Jan 22 and left me a message. The phone number which I’ve left for anyone to call me back is my work cell and due to my job I have to answer or return all calls.
I have not receive any call or had any miss call from BMW. When I told him he’s lying, immediately he’s ready to terminate the call. I had to mention that customer are given three warning before a call is being terminated. He did not hang up and I caught his attention.
Anyways I’ve asked for an compensation due their error, because if I was the one who made the error of not making the payment, there will be a $25 late payment penalty and have my concern escalated because the way I was handle was not BMW friendliness.
I got scammed by BMW.
I got scammed by BMW. I entered a 3-year lease with BMW in 2015. In 2016, I purchased additional mileage. I was told that any unused miles will be refunded. The Addendum that I signed clearly stated that I will receive back any unused miles at the rate of $.16% per mile.
The 3-year lease was over last month and I returned my car with no issues except they refused to refund my unused miles. They said they can only give me credit for the unused miles to be applied to any outstanding balance.
Well, I paid off my lease and there is NO outstanding balance. They are so tricky tried to get you purchased additional miles, but never ever, not on the phone nor on the Addendum, that they said any unused miles will not be refundable.
I hate business like this that is so tricky in their words and agreements and just don’t tell you everything. I will post this on Facebook and let everyone know not to do business with BMW.
It should be called BMW "DO NOT EVEN TRY" Payment Plan.
Car is great. BMW Financial is absolutely the worst customer service company I have ever seen. Their website is impossible and continually drops you back to square one — even when you follow all their step-by-step instructions. Trying to enroll in their Easy Payment plan is anything but “easy”. It should be called BMW “DO NOT EVEN TRY” Payment Plan.
JUST LIKE A MAFIA.
They sent someone to my house to inspect my car and he left me with a $350 bill (end of lease bill) which was fine. Now I got a bill for $2700!!!!!!!!!!!!!!!! So I called to the nice “BMW Financial Services” and he told me that yes I owe this amount and if I don’t pay it then they will send it to collection..
So in general what they are doing is to send you a guy to your house to just BS you and tell you your car if fine so you don`t have the option of fixing it by yourself and if you don’t get another bmw then they will find their ways to charger you x3-4 than what you was suppose to pay or they will send you to collections. JUST LIKE A MAFIA.
What a huge mistake.
What a huge mistake. I accidentally missed 1 payment of About $110 and they never try to contact me, (they have my email and home address) but instead charged me $50 per month penalties for 23 months
$1,150 due now at the end of the term and they totally messed up my credit score. I tried to get another loan for something and the bank told me my credit score has dropped very low…
I found out that BMW sent to my credit score 23 late payments… When I called them in upset they said they tried to contact me… What a pile of ==== To fix things I needed to make the payment that was missed which wasn’t a issue but try to ask why all late payment sent to my credit score…
All they could say is sorry, but ready the fine print …Should be only 1 $50 penalty… I could handle that!!!! I think they are the biggest crooks I have ever dealt with and there customer service is disgraceful…
They all seem to hate their life.
Horrible customer service!!!! Do not use them. Never had to deal with such rude people in my life. They all seem to hate their life.
Customer lost for life.
Horrible customer service for any customer, much less a loyal customer that has financed 5 BMW’s over the past 10 years. Customer lost for life.