Beverly Hills MD
Their customer services is just an illusion
I checked the Beverly hills MD video online regarding lifting and firming cream. They have demonstrated excellent results and claim to get it in 2 months. I thought of trying the product as they offered a total return if the product was shipped back within 60 days of purchase. I got two jars. However, no result was visible even after finishing one of the jars.
I checked the date of purchase and exceeded the 60 days policy. And I was left with the second jar, which was not even opened. I thought of attempting to get a refund for the second jar. I checked their website through which I had made my purchase. I used the ‘contact us link to get through. I never got a reply to that mail.
Later, after a few days, I got a courtesy call from a girl who worked at their front office. She called me to check the feedback and had no idea about the mail I sent them. She did not mention anything about the inquiry. Hence, I took the opportunity to tell my discontent. She assured me that customer support would contact me soon and blabbered about their customer-centric values. But she was wrong and lied to me.
That lady sent me some blogs and information about their advanced cleaning technique, which illustrated the right way of using the cream. I gave it a try, and nothing changed. The cream was still worthless. I waited to see if she called, which she did not. So, I had to contact them again. The lady was friendly but would pay off my expense or the money I wasted on their useless cream. No! I waited for a month to send another inquiry. How much time should I have given them?
Still, they did not contact me. They advertise their product and talk about their customer values. However, none of that is true. They are liars and the worst company I have ever dealt with. When they sent me the product, I received a letter along with the box that said I could call them whenever I needed anything. But, it was just another way to trick your customers.
After explaining my problem to the lady and sending them two frustrated inquiries, they did not bother to return any replies. And then call themselves ‘customers focused.’ There is nothing such as a full refund. They are running scams and fooling people to fall for their bait. They can only make you go insane for trying to connect with them.
Once they have delivered the product, their work gets over. You need to sulk with the useless products all alone. They won’t give a damn about your experience and would keep ignoring your requests and complaints. Beverly Hills MD is a nightmare, and the people running this nightmare are frauds.
Bad Business Return Policies
So I was going to place an order, a trial basis if you will. I was scrolling through the deals they offer and clicked on one to see the charges in full…..Not only did it not show me the charges but went directly to charging my credit card. This was at 10pm PST. I called first thing this morning and get some BS about it being ” locked order at the warehouse”….WTH IS THAT? It hasn’t even been 12 hours and my order is locked and cant be stopped? The ending result was I have to wait to be refunded after they ship the product that has really bad reviews. This is not the best way to conduct business. I certainly do not recommend making purchases from this company and I’m writing a review on the BBB as well. Even the the worst companies will refund after a direct phone call. This one makes you wait to receive the order and ship it back. Hell even WISH has a better return policy.
Great products
I’ve bought several of their skincare products. All have worked as promised. As for returning product, it is always up to the buyer to follow a company’s guidelines. I accidentally placed a duplicate order. I successfully returned the product. Tip..Make a calendar note 10 days before return deadline ends.
I was doing research to check on the dietary pills Dr Lacky was promoting
I happen to see a lady very disappointed on her facial cream and thought the Beverly Dermal Repair Complex pills might be a scam Maybe you could tell some information on it
Thanks
I did something stupid and maybe you could help??
I did as a matter of fact write a review on the filler you asked me to. That was last week. But since then I did a stupid-stupid thing….I was using my filler which I love and my review would tell you that! It was running out so I went to get a new one…..Well make a long horrible story short I threw the full filler out instead of old one that I just finished!!!! this is not a scam or anything of that nature but I thought maybe I could plead to you and see if I can get another one for really cheap maybe half price but that right now is alot for me since I just bout a couple bottles of rewind and crepe I will be your customer forever it does say that in my previous review on the filler. if you could help me out I would be indebted to you!!! please send me a new filler I would love..love..love you guys if you could! I am desperate! thank you
General Review of TV & magazine offers
I am trying to find reviews of the latest magazine ad I received called: The Beverly Hills Escape crepe tightener & Skin Restoring Complex (Dr. Michael O’Leary. This looks like what people are referring to but I”m not sure. I have not ordered nor do I plan to. I hope that what I share will help someone.
I just want to suggest that when you write these reviews, make sure you write the name of the doctor and the product very clearly as I think they are just changing the names and preying on women’s desire to look young and have perfectly smooth skin again.
I also want to suggest that people write their story to the Rip Off Report. I’m going to share here what happened to me with a product called “Hemp Vana Pain Relief” cream which has some similarities to what I’ve read here.
In brief, I saw their TV commercial seeing all these people claiming to become pain free and could not resist trying as they also promise a 60 day return policy so you think, “What do I have to lose?” We all know the answer to that by now.
My story is a little different as I filled out the online form but never hit “submit” because I decided to take a quick look at Amazon and saw that what I was about to buy was not the same as advertised. I went back and deleted my credit card and all the info and closed the application and thought that was the end of that.
A couple weeks later, I still got the product and charged $79.96 for four 4oz jars of the product that I did NOT WANT. I called them and found I would have to pay to return it so I decided to go ahead and see if I got any result and I did not. Not at all. I’m still trying it thinking maybe I just need to apply it more throughout the day (I have a lot of arthritic leg & hip pain)
Not only do I not get noticable results, it doesn’t absorb well and will roll off in tiny pieces when I rub my leg later. I took it to my pain doctor and he told me the people are probably all actors and that often these are just cremes that didn’t sell and relabeled. We also noticed the only listed active ingredient was trolamine salicylate 10% (aspirin) WITH Double cannibus, tumeric, & aloe which he said means it’s “undetectible.”
I’m so tired of these great mail offers and being lied to for overpriced products that also pretend to send you one free when you buy several. I take responsibility for falling for this scam and if there’s one word of advice ladies, nothing is really free in this world. Only “love” is free and we all should know by now that too often, love is tossed around too freely.
Beverly Hills MD is a SCAM. DON’T fall for it.
They are a scam. They lie. They woo. They pretend to be reputable. They’re making tons of money. I requested a refund after discovering that they took my money out of my bank account before I even FINISHED the online order. I didn’t even finish the order nor authorize it and they had already taken out my money. I got scared when I got an email notification of the withdrawal. I got scared and called to cancel. They said their was a glitch on their website. The first rep said she canceled it. That was a lie. The second rep said she went ahead and corrected the mistake. Now I’m waiting for my money. If I don’t get it, I’m reporting it to the state attorney general and filing a police report.
Thiefs, liars, complete scam
In March, I bought a 6 month supply of their capsules, to save on the price per bottle. I figured it will take a few month to notice the difference, if I like it I could share it with other family members.
Not only I didn’t see any changes, but a month later my bank was charged again and I received another 6 month supply shipment of $ 179.12 that I never authorized. Every attempt that I have made to contact them via their customer service web site chat or phone call asks first for identification, I always get 50+ minutes wait regardles of the day of the week or time of the day, for over a month now, I have not been able to talk to anyone yet. I have sent emails to their customer service email address and to Dr. Layke, [email protected], directly themail directly. He was sending me daily lengthy stories on how his beautiful family is doing during these trying times and all the plans they are making for the future. As soon as I sent him my complaint, he has stopped all correspondence.
I am not done, next step was to contact my bank. It’s a process, working on it now. All I have left to do is to contact the Better Business Bureau. I’m hoping that I don’t receive any more shipments or charges to my bank, because it’s going to get really ugly.
Skim cream. Can't remember the name
I can honestly say that I purchased 2 jars of their skin cream probably 2 yrs ago. With all hopes of following a daily regimen, I found that it’s difficult if not impossible to keep a routine up. You see, I’m a caretaker for my parents. Living an hour away, trying to keep my home & theirs up, doesn’t allow for much me time so quite often, I didn’t use the cream. I did return the products b4 the refund period & had no issues getting my $$ refunded. I’m about to try the Dermal Repair & am hoping to use it properly. I have learned that all of our bodies respond positively to consistent, routines like exercise, water consumption, diet. It is a” living” machine and needs proper maintenance to get the best from it. Be good to ur bodies, not just your self !!
I’ve called numerous times only to be on hold for hours no answer I will be mailing unopened package back for a refund hope I get it if not I’ll file suit
a handsome, a great talker, a huge fake.
not only did “dr. “
lackey lakey sell me products that would not help my face….. he had a cohort call me with the “good new” the stuff i bought was not got to help. he set up a different set of things…assured me they would be much better…promised to call me in a week. he said i could return the stuff that he knew was wrong for me. i didn’t bother. nor did he. no call. zip. it’s a complete scam.
they don’t the over hundred dollar product sold is nothing but vitamins you can buy cheaply at store sams or costco not worth 110.00 I paid for 2 bottles of their miracle product to prevent sagging and wrinklles, I agree with the person posted complaint, it’s total waste of money
Thank you!!
I was so excited to try this product. I watched the video to the end. I was just about to place my order when I remembered my promise to myself about never purchasing ANYTHING without reading the reviews from a legitimate 3rd party that was filled with good & bad reviews from REAL customers.
When are these people ever going to learn that customer service is HUGE !?! As consumers NOone should ever buy anything without checking out the reviews on a product. AND the experience people are having getting a hold of customer service for that company & if their problem was resolved in a timely manner. Of course our hope as consumers is that it won’t be necessary to call. But before we purchase, to know if we need to, there won’t be a problem.
So unfortunately I won’t be purchasing because I do read reviews! Sorry for the ones that don’t. I also watch testimonials where people test products on video so we can see the results. Thank you to all who took the time to warn me so I didn’t waste any more time than watching the ad for this product.
False promotional advertising
I am not commenting on the quality of the product, as I have not received the shipment yet. However, my experience ordering it was not pleasant.
I placed an order on Thanksgiving weekend to receive a “special promotional price” of $93 for 3 bottles of Dermal Repair Complex. Upon hitting ‘submit’ order button, a screen popped up inviting me to “upgrade the order to 6 bottles for $120”. Please note, it literally said UPGRADE YOUR ORDER. It did not say “you are eligible for a further discount on the next 6 bottles”.
However, my credit card was charged for both orders, and now 9 bottles of this Complex coming my way.
I emailed the customer service, and first got a template response: “I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a “Thank You” for your initial purchase.
These orders do not replace your initial purchase.”
I was also told that the order had already been processed, even though I emailed within 5 minutes of placing it. The expedience!!!
My follow-up email explaining the “upgrade” offer was followed up with the exact same template response. To be fair, I have not tried calling yet. But who has time for that?
Neither did they confirm that my extra order will be subject to free shipping charges within their 60-day return policy.
So, 9 bottles of hundreds of pills are coming my way!
Dishonest communication
I had the same experience. Ordered 3 bottles of Dermal complex and thought I was upgrading to 6 and instead got charged for 9. Tried to cancel the upgrade of the additional 6 month supply and was told it had already shipped. I received an email days later stating that it had been shipped, ground, and I should recieve it in 2 to 7 business days. That was over 2 weeks ago and the tracking indicates that although a label has been created no packages have been received by USPS. This is a lesson learned, I suppose. I plan to try the product if I ever do receive it, but I feel duped. I hope I don’t have to take a total loss of the nearly $500 they charged me.
Clearly posted by an unsuccessful competitor
I have been using Beverly Hills MD’s products for 3 months, and they are INCREDIBLE . I am 70 years old, and people cannot believe it because of my skin. The supplements help build collagen from within the body, and the body cream absolutely helps tighten crepey skin – NO jiggly upper arms or wrinkly forearms. I have never found a product this good, and their prices are beyond reasonable. I am a real person, a real customers, and I call the above ANONYMOUS review BS posted by a rival.
Beverly Hills M.D. is Legit!
I am a verified customer for 4 years now. I use 5 of their products regularly and have seen a dramatic difference in my skin! I have researched the ingredients and I am so impressed with the improvement in my appearance and overall condition of my skin! Not sure why there are poor reviews here. The company has an A+ BBB and 4+ star rating on the BBB website also. I highly recommend Beverly Hills M.D. products and super customer service support! They are the real deal!