Bellco Credit Union
Horrible Customer Service
Bellco Credit Union – Downtown has horrible customer service. Save yourself time and energy and go with a credit union that values its members!
We were charged hundreds of dollars in overdraft fees, and they refused to remove them.
The overdraft occurred by a purchase that came out even though I canceled it.
That caused a negative balance which snowballed into my debit card purchases of $1 here and $2 there to incur a $31 overdraft per purchase.
Even though the merchant was not supposed to make the withdrawal, it’s not their error and will not remove the fees.
I also have alerts for my account that are supposed to notify me if there is a low or negative balance.
It notified me two days later when the account was already at -$786.
Is Bellco Credit Union - Downtown a legit?
Bellco Credit Union - Downtown is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 22 consumer[s] submitted negative ratings, and only a few left positive feedback.
Where is Bellco Credit Union - Downtown located?
Bellco Credit Union - Downtown is headquarted at 951 16th St Ste 101 Denver, CO 80202. You can contact Bellco Credit Union - Downtown by dialing (720) 479-5278 or visit their website bellco.org.
How much monetary loss is incurred by Bellco Credit Union - Downtown’s customers?
According to Bellco Credit Union - Downtown’s customers, a monetary loss of US $658 has been reported. The severity of entire incident reports is extremely low.
Also the manager of the Westminster branch could care less.
Six years ago my husband and I had to file a chapter 7. It was our business at that time but you have to file a personal as well. I lost my husband almost four years ago and I have been working hard to turn things around. My credit rating is excellent.
I have been a Bellco member for twenty years. Bellco has flagged my account so I cannot use Premier credit union for any transactions. I pass by there almost daily I feel I am being discriminated against. I am going to change banks after all this time.
So now its having to change all the direct deposits and automatic deductions. What a pain. Also the manager of the Westminster branch could care less.
please enclose the phone number here for me to contact someone.
I am trying to call Bellco to reach a LIVING PERSON, and I can not. have tried the 800 number and the 303 number and there is no option to speak to a representative. so my rating is one. please enclose the phone number here for me to contact someone.
He calls and is very rude.
they reported the next payment late even though it was made early. When I contacted customer service I was told that Bellco wouldn’t do anything to correct the issues and that I would need to contact the three credit bureaus to get it taken care of even though it was Bellco’s error.
Why only one teller
It’s Saturday. Most people who bank with you work during the week. They come on Saturday. Why only one teller???
I am trying to call Bellco to reach a LIVING PERSON, and I can not.
I am trying to call Bellco to reach a LIVING PERSON, and I can not. have tried the 800 number and the 303 number and there is no option to speak to a representative. so my rating is one. please enclose the phone number here for me to contact someone.
They keep posting incorrect things to my credit report
They keep posting incorrect things to my credit report! I have sent them numerous documents and credit reports and made so many calls. I feel so defeated and they still have it wrong! I have been dealing with this for over 6 months!!! They keep giving me vague answers and have been so unhelpful! I will never use this bank again. So disappointed after being a customer for over 10 years.
Bad Service.
2nd their contact form is an automated response probably a robot that can’t get the gist of the context of my contact message to them. The response made no sense and wasn’t even close to addressing my request..
3rd–customer contact back out to me–no human ever reached out though they have had my contact info.
If it is this hard to put money into their system, I can only imagine the difficulties I’ll have getting it out. Good thing they have ample competition here in Denver….
This has had a serious negative impact on my credit.
This is absolutely the worst financial institution I have ever dealt with. We had a payment that was past due and when we spoke with a collections rep we were assured that if we gave them permission to initiate a payment from our bank account the day before the account went 30 days late we would not be reported late. They initiated the withdrawal as scheduled and reported us late anyway because they didn’t post the payment on the date they initiated it.
Then, they reported the next payment late even though it was made early. When I contacted customer service I was told that Bellco wouldn’t do anything to correct the issues and that I would need to contact the three credit bureaus to get it taken care of even though it was Bellco’s error. This has had a serious negative impact on my credit.
Scammer
The initial online application failed because I was advised by a supervisor to not to complete it and instead first mail my check for $20 to the Bellco Foundation. After several more calls was able to print out the Bellco Foundation application and mail.
Many more phone calls and supervisor emails to Peggy Poe were not responded to I was finally emailed a paper application to Bellco credit union. 8 days later it was time to mail $60 for membership and $10 processing fees. Week later establish the account transfer the money.
The last phone rep thought my wife needed to reapply when all he needed to do was look up and give us the account number.
DO NOT DO BUSINESS WITH BELLCO! Absolutely atrocious company!!!!
Heed this warning people, for your sake, DO NOT USE THIS CREDIT UNION!! They are the most irresponsible, inconsiderate, incompetent credit union I have EVER dealt with!! I normally don’t write reviews, but in the 5 years I’ve had an auto loan with them, it has been THE MOST FRUSTRATING EXPERIENCE! They called and asked me for the title to my vehicle that THEY own!
When talking with customer service they simply implied that they had no idea what was going on?! Additionally, they lost payments from my insurance company on my totaled vehicle THREE TIMES!!! And took FOUR full months to process the GAP claim and close the account! For your own sanity and financial well being, DO NOT DO BUSINESS WITH BELLCO! Absolutely atrocious company!!!!
This place is definitely a lemon.
Stay away from anything this institution offers. They have quite possibly the worst customer service I have ever encountered. They lose paperwork, and even though this hardly seems possible even electronic communications get lost. This place is definitely a lemon.
DON'T USE THEM, THEY ARE A CORRUPT CREDIT UNION
Do not use Bellco for any type of loan and much less a home equity loan. They do not have processes that are clear for the consumer, and then issue you out the wrong card for your account so that you cant use the funds that you have borrowed from them (happened to me for 2 months).
They fail to tell costumers about their processes and then add negative credit to your credit report. You dispute the item with them via their processes and they emailed me out a letter telling me they sided with my dispute and then sent me a letter to tell me that they decided to leave my report as is. SHAME ON YOU BELLCO!!!!!!!!!
This credit union is the worst.
This credit union is the worst. Making up bullshit late fees for 13cents that was paid back in June but not say anything nor call or send mail. This credit union is a joke. I have one payment let to pay off my car and they are making it the biggest pain in the ass!
I will never recommend this place to anyone ever!!! If I could give it negative stars I would! Never had so many problems when trying to pay something until I started using this joke of a credit union. I’d take being in the hunger games over dealing with this shit!
They said they had no record of a previous request.
They are awful. You can’t e-mail them from their website, and if you call them you have to navigate through a ton of prompts.
I paid off a loan over a week ago and requested a payoff letter. I never received it and called again today. They said they had no record of a previous request.
I understand if I was past the 10 day period, but a day later makes me feel like I am in trouble.
If I could rate Bellco’s service lower than one star I would. Their online banking for paying with a debit card hasn’t worked since I signed up for online bill paying. On the phone you have to pay collections since it is an outside payment.
Sometimes, during their business hours, it will say no one in collections is there to take your payment and hangs up on you. When you do get a hold of somebody and are even a day late, they will actually ask what the reasoning behind being late is. I understand if I was past the 10 day period, but a day later makes me feel like I am in trouble.
Their customer service people always sounds like they use the worst phones/microphones out there. Muffled and cuts out so it is very hard to hear. They also give the thing we report to the BBB every 30-60-90 day thing and just prolong the phone call when you have already had to go through wait times and transfers to get a hold of someone in collections.