America First Choice Home Club
STAY AWAY!
Wow America First Choice Home Club are terrible! Was recommended to them by a friend, and thought OK this will work.
WRONG! IN the process of calling in our first claim- they tried to dispute the validity saying the issue (broken toilet seal) was a pre-existing condition.
Again- WRONG! Nothing re the toilet or any plumbing issues noted in our home inspection done prior to closing.
They offered us $150 towards the repair cost. Seriously? When calling and talking to agents, they are pretty much useless and try to dispute what is said- and even go back and listen to recordings from prior calls to double check what is stated.
So in other words- BUYER BEWARE. They want your 500 bucks up front and will do EVERYTHING in their power to ENSURE your don’t receive a penny for a claim.
Yup- they are a home ENSURANCE company- they ENSURE you don’t get a cent!
STAY AWAY!!!
They suck!!!
OMG, NEVER CHOOSE THESE PEOPLE. NOT AT ALL RELIABLE. Went with 2 weeks with anyone helping us at all. Our frig stopped working and they wanted us to call around for help. Are you kidding me? They suck!!!
Never Again
I rang their main office at that point and asked to speak to a supervisor. She called me the following morning and I gave hearth history. She said she wondered why I had two heaters and looked online and my house looked great, i have a lovely home,
which I felt was way out of the scope of my complaint. I explained i had gone ahead and scheduled the repair being 6 days without water and having a sizable amount of water on my basement floor. She said she wouldn’t cover heaters,
I explained again the heater had not failed it was the plumbing to it which is clearly covered in all the information I had. I gave her the number of the technician who she called and confirmed. She said she would not cover the repair beyond $180 the cost of the heater and anode in Lowes,
that the rest of the repair is labor which they wouldn’t cover anyway and that’s was only a good will gesture given as the valve was not standard.
Bad Service Provide
I was exasperated at this point and felt that they were flipping through a book to find reasons to refuse the charge and their response was neither in the spirit nor the letter of the warranty I bought. They offered a good will gesture of $125 against a $1360 repair. I was made to feel like a crook on the make rather than someone making a valid claim on an insurance policy I took out.
I said at that point I would cancel my policy and save myself the money towards the repair seeing as vice days later all I had was a larger leak, a ton of aggravation and the number of the guy I would have called originally. They said to cancel they needed a certified letter their head office, a $75 cancellation fee and my policy would be prorated from when they received the policy.
Scammer
I mentioned this to the service center and they said to “call back when the technician was in situ and they would be able to resolve the problem then and there.” The technician came out and said the valve above the heater had failed and it was not a standard valve. I was present when he told the service center this on the call.
They then said they could not resolve the claim ” because the claims department has many cases prior to yours” Then there was an issue with the fact I have two water heaters which I told them when I was sold the policy. The they said they were likely under warranty and they had the wrong serial number. Then they said the water heater had failed and it was not covered.
I am only leaving one star because I can't leave zero.
I am only leaving one star because I can’t leave zero. I took a policy with AFC in November when our original policy expired with American Home Shield and the price went up to renew. We had been in our house a year and our home had had a lot of unexpected breakages in he first year so we took the platinum AFC coverage as insurance against any surprises. Our water heated broke last Thursday.
Actually the pipe above it burst an was leaking on the heater. I called as soon as I noticed it and they called back the following day and left the message of a contractor to come and assess the heater. This was the first difference my prior experience, I had to arrange my own contractor. I called he company and they said they had never heard of AFC and didn’t do warranty call outs except American Home Shield.
I had used this plumber before however and knew they were a good firm. It took until Monday calling back and forth for them to send a work order to the plumber so they would come out . I got on he schedule and they came out Tuesday, by which time the slow leak was all over one corner of my unfinished part of the basement.
NOT recommended.
The only reason that I gave them one star is that a negative star is not an option. One is as low as you can go, unfortunately!
However, I do have to say that they have live people that answer the phone and they are very nice considering the abuse they must take from angry customers!
Try AMERICAN HOME SHIELD – they are not perfect, but have 1000 times more integrity then America’s First Choice.
DO NOT WASTE YOUR MONEY.
America’s First Choice is nothing short of a scam. DO NOT WASTE YOUR MONEY. I have never taken the time to do a review before, but I also filed a complaint with the BBB. If I can save one family from making the mistake of buying this coverage, it will have been worth my time.
Basically, the way it works is you pay a $60 fee for a service call and then AFC will tell you it is not covered. Dryer will not run, not covered. Dishwasher control panel is fried and doesn’t work, not covered. Central Air is not cooling.
I paid a $60 service call for AFC to tell me I need to have someone come out to find out where the unit is leaking, at my expense. Finally they offer to reimburse me $150 for the $1500 repair AFTER I have already paid for 2 service calls.
I am only leaving one star because I can't leave zero.
I am only leaving one star because I can’t leave zero. I took a policy with AFC in November when our original policy expired with American Home Shield and the price went up to renew.
We had been in our house a year and our home had had a lot of unexpected breakages in he first year so we took the platinum AFC coverage as insurance against any surprises. Our water heated broke last Thursday.
Actually the pipe above it burst an was leaking on the heater. I called as soon as I noticed it and they called back the following day and left the message of a contractor to come and assess the heater. This was the first difference my prior experience,
I had to arrange my own contractor. I called he company and they said they had never heard of AFC and didn’t do warranty call outs except American Home Shield.
Do not get any service plan from this scam club.
Do not get any service plan from this scam club. They will sell you a product and then turn around and not cover. You will be sorry. They offered $150 towards a replacement of an AC unit when it clearly states on the coverage that it covers the part that was broken.
I will be filing a complaint on every site possible to warn unsuspecting customers. No wander they get crappy reviews. I wish I had known. I am considering a lawsuit for the lies.
Scammer
They conceded slightly to my logic and offered me $200 towards a replacement cooktop that typically runs $1,500+ plus installation.
Worst company to do business with.
Worst company to do business with. Paid $700 up front for a 5000 sq ft home. 2 months later my ac unit wasn’t working. tech guy comes out, sees the unit has been maintained and tells AFC he’s the same but they want it in writing from the contractor. they then authorize the fix for $50 additional on top of my co-pay.
I then cancel after only 2 months. after 8+ weeks and countless phone calls I finally get Christin on the phone and she tells me she’ll credit my amex for $383. when i ask why not just the pro rata amount of $58/month X 2 months, she tells me the fine print says to deduct what they paid to fix the ac unit.
NEVER CHOOSE THESE PEOPLE
OMG, NEVER CHOOSE THESE PEOPLE. NOT AT ALL RELIABLE. Went with 2 weeks with anyone helping us at all. Our frig stopped working and they wanted us to call around for help. Are you kidding me? They suck!!!
I was told that because my heater depreciated in value
I was told that because my heater depreciated in value, they would only cover 180.00, I would have to cover over 800 to repair it. ( I thought only cars depreciated in value?). I later found out that they cashed out this item. This means it is no longer included as a covered item. Earlier this year they fixed my refrigerator, also cashing out that item.
I need to find out if they also cashed out a toilet they repaired. I have never had any home warranty do this before, as I have had policies for over 12 years. Read the fine print, PLEASE. My name is Valdez in Homeland CA if anyone needs to verify my membership with AFC
remember no-one has even come out to look at the oven yet
I am a verified member of AFC America’s First Choice Home Club. Membership started. 3 Year Gold Plan. Membership number CLR-960011810. Summary cost for a 3 year plan 1295.$ . Valdez in Homeland Ca. I don’t not recommend this warranty for your home.
This has been my experience. Coverage is denied frequently based on depreciation values for your home items. For example, I placed a service request for my oven that will not heat although the pilot is on. I was called back by a member today and denied coverage. ( remember no-one has even come out to look at the oven yet).
DO NOT SIGN UP WITH THIS COMPANY.
I too wish I had taken the time to read these negative reviews. DO NOT SIGN UP WITH THIS COMPANY. It is a scam! This company salesman blatantly lied about the coverage they provide. I asked very specific questions about how they handle appliances when they need to be replaced rather than repaired.
We have a few older appliances that I have yet to replace. I was told that I would receive like for like for a replacement if needed – no hassles. I would not have to jump through a bunch of ridiculous hoops like I did with my previous plan I had for ten years with American Home Shield.
At no time did the AFC salesperson inform me that they calculate the depreciated value of your older appliance and only apply that small amount to your replacement OR the repair. So, if you have an older appliance, you are not truly covered which is the entire idea behind home warranty plans.