America First Choice Home Club
STAY AWAY!
Wow America First Choice Home Club are terrible! Was recommended to them by a friend, and thought OK this will work.
WRONG! IN the process of calling in our first claim- they tried to dispute the validity saying the issue (broken toilet seal) was a pre-existing condition.
Again- WRONG! Nothing re the toilet or any plumbing issues noted in our home inspection done prior to closing.
They offered us $150 towards the repair cost. Seriously? When calling and talking to agents, they are pretty much useless and try to dispute what is said- and even go back and listen to recordings from prior calls to double check what is stated.
So in other words- BUYER BEWARE. They want your 500 bucks up front and will do EVERYTHING in their power to ENSURE your don’t receive a penny for a claim.
Yup- they are a home ENSURANCE company- they ENSURE you don’t get a cent!
STAY AWAY!!!
I strongly recommend you NOT use this company!
I strongly recommend you NOT use this company! After extensive attempts to work with them, I sent this letter to them. Of course, there was no response. My credit card company assures me that they will get one.
“Americas First Choice Home Club Representative: Neither I nor my spouse have received a voice mail from you like you stated in your email, and I am very unsatisfied with how your company is handling this service request. In fact, I am now quite wary of your company. If my service issue cannot be resolved, I will initiate the dispute process with my credit card.
I purchased my policy with you last May, and at the time I paid $495.00 upfront. I was sold this membership and told that if I needed any service for my appliances, I would pay a flat service fee for repair or replacement, as is explained in the contract and on your website. I understand and made clear that some of my appliances are originals that came with my home, and while some of them are older, I was assured that I could rely on your company for assistance with repairs or replacements; I even bought the top-end plan you offered because of this. Your website also states clearly that ‘if the item can be repaired, it will be for the flat service fee.’
Bad Service Provide
I purchased my home warranty and today, 5 months later, called to inquire about electrical issues I am experiencing. They were very abrupt and well versed in their responses to my questions relating to the urgency of this situation as I felt we were having power surges or wiring issues and there are 2 babies living in the household.
I then called and left a voice mail for the gentlemen who sold me this policy and assured me he was my account manager and to call him any time – Mr. Joseph Kearney. No response. I waited 3 hours and called the customer service line again. Once again they were not compassionate to my situation and their answers seemed to be rehearsed.
They did tell me they would get back with me with the name of a technician by the end of the day. I asked “what is your end of day”? Their response ” 5:00 p.m.” Another voice mail to Mr. Kearney with no response. It is now after 8:00 p.m. And I have had no response from this company.
Needless to say, my first impression of this company Is not good! Sure wish I would have visited this site and read the reviews prior to purchasing this policy!
Worst company ever!!! stay away!!!
I joined AFC about 3 months ago and it has been a nightmare. I have submitted 2 requests and they have been denied because they don’t cover them. I had a leak on the A/C line and they did not cover leaks. So, I had to pay the tech to perform the test and fix it out of pocket. I do not recommend this company whatsoever!!
This place is a complete fraud.
This place is a complete fraud. They say they cover your repairs at 100% , but only wanted to pay 150 toward my repair and after I had already paid my 60 service fee… It also took two weeks for anyone to even come out and dont expect anyone to follow up or let you know whats going on unless you call in your self the worst customer experience in my life.
I really feel like robbed my of my money with no service in return. ALSO WHEN YOU WANT TO CANCEL THEY MAKE YOU SEND THEM A CERTIFIED LETTER JUST TO CANCEL YOUR POLICY!! I GUESS THATS HOW THEY MAKE MONEY BY SCAMMING PEOPLE.
Huge RIP OFF...save your money.
Huge RIP OFF…save your money. America First Choice Home Club has so many loopholes that they will NEVER pay on anything. They should be barred from doing business. They will never see a dime from me and I will tell everyone on social media what a rip off they are.
Just bad business what they do to people…extremely dishonest. Total SCAM and Fraud…they have no intention of ever fixing anything you have that breaks…
Monica W.
Beware of this company and those who work for it.
Beware of this company and those who work for it. They are scammers do not comply with the contract nothing they want to cover they want the client to do their job that they look for all technical and that we pay from our pocket when we have already paid for the service.
DO NOT BUY THEIR COVERAGE!!!
Stay away from these guys. These guys are a SCAM..stay away. I am told that my AC cannot be covered because it is too old. I have never heard of this before. They came up with multiple reasons and would not fix it. Charged my 60 dollars on top of it. DO NOT BUY THEIR COVERAGE!!!
This insurance company will not cover anything
This insurance company will not cover anything, but will take your money. My house was built in 1999 an the garage door which showed as a covered item went bad an they sent out technician which in turn told them the age of my unite an America’s 1st Choice Home Club said they would not pay as it was too old.
Then why did they take my money for the year an say I was covered, if they are going by the age of items what would I be covered for, right nothing. Do not be fouled by this company.
I now have a company that will cover old items. I had too lose a lot money because of this company as the garage door cost over $400. which my new would have covered an I canceled the policy which I had for 6months but first month they do not cover you but charge you for that month, other company start the year after the first month an do not charge for the first. Also charged me $75.
to send me a refund but out of the 6months an fee’s they came up with refunded me only $22.50 out of $247.50 paid for those 6months left. Plus if I new they would not cover anything I would have called around an got the best price for garage door opener but technician was already charging me for coming out so I had no time to look for best priced garage door.
But when you call the repair company they say they do not work with AFC home club.
This companies home warranty programs are a scam. They just give you the run around when you call in for repair service. They may even say they assign the repair to a service company. But when you call the repair company they say they do not work with AFC home club.
I will NOT refer this company to any of my friends that are realtors....
WOW!!! I purchased 2 warranties-1 for a rental and 1 for my home. And you are all correct-they don’t cover anything that is older!! The home inspector said everything was in great working order. My 1st service request is 6 months after purchasing this–I just got denied.
I will now send a certified request to cancel both of the warranties and purchase my own water heater. Never again will I trust another home warranty company. They all have tricks up their sleeves. I read reviews before purchasing-and they were not this bad, now I look them up again and they have NO STARS..The service was adequate, but the company itself is a SHAM!!. I will NOT refer this company to any of my friends that are realtors….
Never Again
I rang their main office at that point and asked to speak to a supervisor. She called me the following morning and I gave hearth history. She said she wondered why I had two heaters and looked online and my house looked great, i have a lovely home, which I felt was way out of the scope of my complaint.
I explained i had gone ahead and scheduled the repair being 6 days without water and having a sizable amount of water on my basement floor. She said she wouldn’t cover heaters, I explained again the heater had not failed it was the plumbing to it which is clearly covered in all the information I had. I gave her the number of the technician who she called and confirmed.
She said she would not cover the repair beyond $180 the cost of the heater and anode in Lowes, that the rest of the repair is labor which they wouldn’t cover anyway and that’s was only a good will gesture given as the valve was not standard.
Bad Service Provide
Their contractor said it was motor and fan was broken . They quoted 1006.00 to fix both. Of course AFC did not like that number, the lady on the phone said in an aggravated way “well we need to review this before we can approve it ” as though SHE was put out. HUH??
It’s me without air ! They refused to pay for the repair- claimed the unit is old and since it will be obsolete in a year … well they will only pay 160 towards the 1006 dollar repair. I was in shock !
Scammer
Apparently, the inspection report was correct. This issue was intermittent and not observed during inspection. I wiggled some wires on the control board and the system started working. The control boards are too old and need to be replaced. How much was the cost of replacing the board? $67.0.
I will NOT refer this company to any of my friends that are realtors....
WOW!!! I purchased 2 warranties-1 for a rental and 1 for my home. And you are all correct-they don’t cover anything that is older!! The home inspector said everything was in great working order. My 1st service request is 6 months after purchasing this–I just got denied.
I will now send a certified request to cancel both of the warranties and purchase my own water heater. Never again will I trust another home warranty company. They all have tricks up their sleeves.
I read reviews before purchasing-and they were not this bad, now I look them up again and they have NO STARS..The service was adequate, but the company itself is a SHAM!!. I will NOT refer this company to any of my friends that are realtors….
Terrible Service
Terrible Service, Real estate brokers do not recommend to your clients this America first choice home club because when your client request service they will come out saying that the policy does not cover whatever is wrong with what they need.
My client called with a service request about his heating system and he was told that he need to have maintenance service records in order to cover the repair, if not he have to pay for the part that was broken,
my client bought this property less than a year ago so he doesn’t have any records.And this wasn’t disclosed to me before I bought the policy.