Sun East Federal Credit Union

Banking And Customer Service Is Terrible

Sun East Federal Credit Union’s online banking and customer service is terrible.

I was on the phone for early 2 hours today (1:37) because the site was acting funky when I was trying to make my payment.

The representative that called me back was very passive aggressive. She was speaking over me and cutting me off…As of If wasn’t already aggravated .

I had to drive to my sisters house because apparently there site isn’t compatible with safari ??

She told me it was my devices , I said so it’s all the devices (I tried using 3) am using and impossible to be the website?

Anyway I told her I just want to make my payment , she told me they only take payments over the phone if the account is delinquent.

This is horrible … completely unacceptable. I’m a CUSTOMER, I don’t want to hear your company jargon about how your going to make a ticket for the tech to inspect the site and cookies and blah … I want to call and have my issue resolved.

Make a ticket, make 10 TICKETS ! that means crap to me…. i just want to pay my bill, why is that so hard? Ha the only company I ever have a headache trying to pay not to mention the attitude.

Time to settle our balance and be done with them.

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2 reviews on Sun East Federal Credit Union

  1. The manager at the Upper Darby branch is very rude and unprofessional also!

    I thought PFCU was a bad CU but Suneast is worse! My sister applied for a loan a month ago and no one has contacted her to say yes or no. Very unprofessional!! The manager at the Upper Darby branch is very rude and unprofessional also!

  2. The manager at the Upper Darby branch is very rude and unprofessional also!

    I thought PFCU was a bad CU but Suneast is worse! My sister applied for a loan a month ago and no one has contacted her to say yes or no. Very unprofessional!! The manager at the Upper Darby branch is very rude and unprofessional also!

Pennell Road 4500
Aston 19014 PA US
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Reviews:2
Reported Loss :3689 $
Severity of Scam :Extremely High
Reported by : Anonymous
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