I’ve been with St Mary’s Bank Credit Union…the first in the United States they’ve always been proud to say…for many years. Since 1993 in fact.
When they were simply a Credit Union they were great. At least I thought so.
However, since my banking needs have become more involved than just needing a checking and savings account AND add in the fact they now are considered a BANK and not merely a Credit Union…St. Mary’s has changed for the worst.
It used to be I wouldn’t have a negative thing to say about them.
That has changed immensely. They do not resolve issues correctly.
They do not set up new accounts correctly…resulting in my losing out on interest.
They have “lost” one of my accounts and cannot seem to admit it’s missing…along with the cash the account held!
Weeks later, still not corrected or resolved.
Now, I’m in the middle of fighting for my husband’s life with a brain tumor and the accounts’ issues are the last thing on my mind.
They aren’t proactive with contacting me back so the issues remain and I’m frustrating with them beyond belief.
We WILL be taking our business elsewhere as soon as I have a moment to research and choose another bank or credit union.
Lastly, our home mortgage we took out with St. Mary’s in January of 2015 had been taken out of our checking account twice per month to generate an extra mortgage payment by the end of each year.
Auto payments were set up and yet during the second year they changed it to one payment per month without notice or explanation.
We missed making our all important extra payment (set up to pay our mortgage down faster) and all they had to say is that they don’t do two payments per month any longer and we had no recourse to change it.
It is more involved with how the event occurred but that is it in a nutshell.
No apology for not notifying us, no other options given and worst of all…when we went into the bank at the end of the following year and made an additional payment on our own…they lowered our auto payment during that year so less money got paid…thus eliminating our extra payment we had made…further eliminating our efforts to pay down our mortgage earlier!
I’m done with this BANK. You act corporate after many years of being good to your members…you now lose members.
I absolutely am disgusted by their very CORPORATE ATTITUDES now!