Seale Harris Clinic

This clinic's billing department, however, is an absolute sham

This review will have nothing to do with the quality of my medical care, which was (I assume) on par with normal standards. This review focuses on Seale Harris’s billing department. Dr. Putman is pleasant and handled my care as well as can be expected.

This clinic’s billing department, however, is an absolute sham. I am still, to this day, working out billing errors that they committed on services that I received over a year ago. I made payments on multiple different occasions, each time, paying the supposed bills in full only to receive more bills later due to miscommunications between Seale Harris and my insurance company. I consistently communicated with Seale Harris throughout this process, calling on multiple occasions and spending HOURS on the telephone having to repeat my story and its’ details over and over to various people, each with less of an idea of how to help me than the one before. Then, out of the blue, after I made YET ANOTHER payment to Seale Harris, they called to inform me that they had now PUT MY ACCOUNT INTO COLLECTIONS. So now, though I had consistently been doing more than my part to work through their own internal errors, they sent me to a third party and put my credit at risk due to their own laziness and idiocy. At this point, I have no choice but to pay the incorrect billing amount (an amount that is higher, mind you, than what my insurance company says I am supposed to owe) or else face my credit taking a massive hit due to this collections case defaulting.

Though some of the people in the billing department are nice, most of them are utterly incompetent. On top of that, they give you the run around every time you try and take your communications to someone higher in the department, who MIGHT (key word) actually know what they’re doing. Pure incompetence, pure stupidity, and pure irresponsibility are the only things I’ve encountered while working through this issue, except for in the case of the one bright spot in the department whose name is Tracy. (Whenever I could actually reach her) She spoke with me caringly and returned the respect and patience that I consistently showed to their billing staff, but even she failed to ever be able to connect me to the head of billing, Allison, who was conveniently always “in a meeting” any time I politely asked to speak to her.

This office’s incompetence has been a thorn in my side and a stress on my family for over a year now. I encourage everyone in the Birmingham area to stay far away from this miserable excuse for a clinic.

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4 reviews on Seale Harris Clinic

  1. I am a college student from out of town who needed to see a doctor under my health insurance.

    I am a college student from out of town who needed to see a doctor under my health insurance. I tried to use this place but had a bad experience before even walking in the door prompting me to find another doctors office, which I did.

    I told the receptionist what insurance I had and she stepped away to “check something”. She let me know by saying “hold on” and putting me on hold for 9 minutes, which really isn’t bad for a Monday morning during flu season.

    Then, a different lady came on the phone and asked what I needed. I told her I needed to see a doctor and she asked who and I explained that I wasn’t sure because I had never been. She had an attitude as if i should know this stuff so I asked her where the other lady I was talking to went and I suppose she got annoyed with me or something because she hung up on me.

  2. They LOST all of my blood work.

    The clinic is so disorganized I’m sorry I’ve wasted my time! They LOST all of my blood work.

  3. canceled all further appointments.

    Went there for my “free” annual checkup, made sure that the doctor understood that I came just for that and he agreed..well, ended up having to pay $260 for some lab work they did in-house instead of the BCBS-approved service provider. If you can not trust a doctor with the money, you shouldn’t trust them with your health either – canceled all further appointments.

  4. To the reviewer that said they had to wait a long time,

    I have been going here for 10 years and never waited more than 15 minutes to see the doctor and that includes the time it takes to pay my copay. Doctor Clifton is the best Dr. In Bham.

    To the reviewer that said they had to wait a long time, please find another doctor that doesn’t make you wait and put that review on here. Newsflash, you have to wait at all doc offices. And there is no way you had to wait that long every time or you wouldn’t have continued to go there for 8 years.

Saint Vincents Drive 805
Birmingham 35205 AL US
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Reviews:4
Reported Loss :5509 $
Severity of Scam :High
Reported by : Anonymous
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