This review will have nothing to do with the quality of my medical care, which was (I assume) on par with normal standards. This review focuses on Seale Harris’s billing department. Dr. Putman is pleasant and handled my care as well as can be expected.
This clinic’s billing department, however, is an absolute sham. I am still, to this day, working out billing errors that they committed on services that I received over a year ago. I made payments on multiple different occasions, each time, paying the supposed bills in full only to receive more bills later due to miscommunications between Seale Harris and my insurance company. I consistently communicated with Seale Harris throughout this process, calling on multiple occasions and spending HOURS on the telephone having to repeat my story and its’ details over and over to various people, each with less of an idea of how to help me than the one before. Then, out of the blue, after I made YET ANOTHER payment to Seale Harris, they called to inform me that they had now PUT MY ACCOUNT INTO COLLECTIONS. So now, though I had consistently been doing more than my part to work through their own internal errors, they sent me to a third party and put my credit at risk due to their own laziness and idiocy. At this point, I have no choice but to pay the incorrect billing amount (an amount that is higher, mind you, than what my insurance company says I am supposed to owe) or else face my credit taking a massive hit due to this collections case defaulting.
Though some of the people in the billing department are nice, most of them are utterly incompetent. On top of that, they give you the run around every time you try and take your communications to someone higher in the department, who MIGHT (key word) actually know what they’re doing. Pure incompetence, pure stupidity, and pure irresponsibility are the only things I’ve encountered while working through this issue, except for in the case of the one bright spot in the department whose name is Tracy. (Whenever I could actually reach her) She spoke with me caringly and returned the respect and patience that I consistently showed to their billing staff, but even she failed to ever be able to connect me to the head of billing, Allison, who was conveniently always “in a meeting” any time I politely asked to speak to her.
This office’s incompetence has been a thorn in my side and a stress on my family for over a year now. I encourage everyone in the Birmingham area to stay far away from this miserable excuse for a clinic.