The level of ineptitude of Roundpoint Mortgage Company is staggering.
I have been calling in every two weeks as they continue to hit me with late fees even though I’m paying nearly double the amount owed, and doing it on a bi-weekly basis.
They apparently don’t know how to process the extra payments.
On top of that, they didn’t pay my insurance company out of escrow.
Yes, that’s right. I went a full year without insurance.
When confronted with this they simply acknowledged it and offered me a refund of the escrow.
Just imagine what could’ve happened had their been an catastrophic event.
I could’ve lost my home because of their ineptitude.
To be clear, I did not choose them. They bought my loan.
I have no choice except to continue using them which is the most frustrating part of it all.