Roundpoint Mortgage Company
Frustrating
The level of ineptitude of Roundpoint Mortgage Company is staggering.
I have been calling in every two weeks as they continue to hit me with late fees even though I’m paying nearly double the amount owed, and doing it on a bi-weekly basis.
They apparently don’t know how to process the extra payments.
On top of that, they didn’t pay my insurance company out of escrow.
Yes, that’s right. I went a full year without insurance.
When confronted with this they simply acknowledged it and offered me a refund of the escrow.
Just imagine what could’ve happened had their been an catastrophic event.
I could’ve lost my home because of their ineptitude.
To be clear, I did not choose them. They bought my loan.
I have no choice except to continue using them which is the most frustrating part of it all.
Lesson learned. Buyer beware!!!
Very difficult to work with off-shore and on-shore. Working with them in the past year has inspired me to search other sources for a re-fi. Their “Machine” doesn’t read “principal only” boxes when checked, so why is it on their coupon?
Trying to resolve over the phone has been impossible. Unfortunately they weren’t my choice—my loan origination company sold my loan to them after two months. Lesson learned. Buyer beware!!!
I just hope that Envoy buys my mortgage back from these idiots.
They Suck. We had Envoy for years until they bought our mortgage insurance. We were never informed that they purchased it until we got your mortgage put back into our account.
And then They cannot manage a escrow account to save there life. I just hope that Envoy buys my mortgage back from these idiots.
Unbelievably poor service.
Unbelievably poor service. My original loan was sold to them. Every time I call I get a different response for my problem. Spoke to them September 26 about a refund.
The check was going to be sent to me on 9-28. Still fighting with them today one month later. Was on the phone for over 30 minutes today for them to tell me I needed another document. Horrible service.
As a current RoundPoint customer I would never recommend anyone to this company.
As a current RoundPoint customer I would never recommend anyone to this company. I wanted to get rid of PMI and ready to pay the appraisal fee but they are not willing to provide me details about the appraisal cost
Lesson learned. Buyer beware!!!
Very difficult to work with off-shore and on-shore. Working with them in the past year has inspired me to search other sources for a re-fi. Their “Machine” doesn’t read “principal only” boxes when checked, so why is it on their coupon?
Trying to resolve over the phone has been impossible. Unfortunately they weren’t my choice—my loan origination company sold my loan to them after two months. Lesson learned. Buyer beware!!!
I just hope that Envoy buys my mortgage back from these idiots.
They Suck. We had Envoy for years until they bought our mortgage insurance. We were never informed that they purchased it until we got your mortgage put back into our account.
And then They cannot manage a escrow account to save there life. I just hope that Envoy buys my mortgage back from these idiots.
Unbelievably poor service.
Unbelievably poor service. My original loan was sold to them. Every time I call I get a different response for my problem. Spoke to them September 26 about a refund.
The check was going to be sent to me on 9-28. Still fighting with them today one month later. Was on the phone for over 30 minutes today for them to tell me I needed another document. Horrible service.
This is the worst possible mortgage servicer in USA
This is the worst possible mortgage servicer in USA. Ripoff refuse to follow Florida Statutes. Illegally raising your escrow account. They’ve been busted for, receiving insurance kikbaks not,
passing on to borrower. I’m talking millions of dollars why are they allowed to do business in our state I informed State Attorney General,
Pam Bondi her office contacted me, said they asked for a letter be sent to me as well as her office explaining, their conduct. Almost two weeks ago no letter yet. They don’t care about Pam Bondi, this i was told in so many ways. Best way of all they sent email reiterating that they still needed the documents illegally falsified in order for them to release funds to repair my home. This is a mortgage servicing company, they make their money by screwing the little guy.
Did not have a good experience with this company.
Did not have a good experience with this company. Neither the customer service rep nor a supervisor was willing to help me with resolving one late payment issue.
We have never made any other late payments but that didn’t seem to matter to them even when I explained the circumstance and that it lowered our credit score and is now causing an issue with getting another mortgage.
This company is an abomination.
This company is an abomination. This company treats their customers like garbage and their employees are all poorly trained. My home was damaged by Hurricane Michael and I received money to fix my house from my insurance. When I emailed the documents they said that they only received part of the documents.
When I told them that I had sent them the documents they said that they must still be uploading which was a lie because it was all part of the same PDF. Now I am having to pay for my house repairs out of pocket since the clowns who run this company will not release these checks.
My holiday plans are now canceled since I now have to pick between eating and preventing future damage to my house. The biggest insult is that I didn’t even want this garbage dump company, they bought my mortgage and now I am stuck with them.
The absolute worst mortgage company I've ever dealt with!
The absolute worst mortgage company I’ve ever dealt with! They bought my loan before I made a single payment to the company that originated my loan. First thing they did was cancel my homeowner’s insurance that was set up to be paid out of my escrow (and they never told me).
I found out when my insurance company sent me a refund check. Thankfully, I called the insurance company to ask why they sent me a check, or I would’ve been screwed. My newest ongoing problem is fighting with Roundpoint over the prompt payment of a property tax bill, which is still not completely resolved.
They told me they would pay the bill. When they didn’t pay it, I got hit with a late fee. They told me they would cover the late fee because it was their mistake. Now they’re refusing to pay the late fee. Seems to me that there will always be some kind of issue with this company, and the high number of bad reviews seem to back me up.
I will, just as soon as I can.
I would give zero stars if that were an option. If your loan has been sold to this company I would recommend refinancing to get away from them as soon as possible. At best, they are the most incompetent company I have every dealt with. In my case, they were much much worse.
They messed up my escrow, gave me incorrect information about disaster assistance (Hurricane) and dinged my credit because it took them more than 10 months (still waiting) to give me the terms to get the account back in good standing.
Tried to bump me from a 20 to 40 year term on the mortgage and increase the interest rate. Way to prey on people during a stressful time in their lives. Don’t try to reason or argue with them because they don’t care. Just refinance with a company who takes care of their customers. I will, just as soon as I can.
We plan to refinance and get out of this company.
Awful company. I have spent over 12 hours trying to resolve a payment issue. We sent proof to them that our bank sent the mortgage payment. They will not put in writing that they never cashed the payment.
I have asked for a supervisor on 4 different occasions they tell me no one is available and I will receive a call back with in 48 hours.
I have never received a call back. Most recently they responded to email stating they need proof of payment. The email that had the proof of payment attached.
The customer service representatives are extremely rude and constantly tell me things I already have spent hours discussing with other customer representatives.
This is my FOURTH home and I have NEVER had this issue with other Lenders.
This is my FOURTH home and I have NEVER had this issue with other Lenders. I can’t wait to end my relationship with Roundpoint. It’s too bad they can’t seem to get the concept of customer service.
Oh, and the reps document differently than what they tell the customer on the phone…..the opposite. IF you can avoid this Lender……than pick ANY other Lender than Roundpoint.
If I could give ZERO stars, I would!
If I could give ZERO stars, I would! This mortgage company has the most messed up way for tracking payments, sends out delayed billing statements, assess random fees at times that the reps on the phone cannot explain. Also, you can’t make more than one payment in a “billing cycle” or you have to sign up for ACH drafts.
I have done bimonthly payments with other mortgage lenders (to decrease the principal) without all the “authorizing” paperwork needed. It seems a ploy to curtail the payee from doing that. Also, the electronic payments from your bank take “several days to post” so you could in fact get assessed a late fee.