Pop-A-Lock

Bad Customer Service

Don’t every us this company. I lock my keys in my truck. I have Toyota road side service. I contacted Toyota at 3pm and they connected me to Pop-A-Lock. The rude rep on the phone told me that it would be 75 minutes for a tech to reach me, I said okay. After the 75 minutes passed, I called back and was told they (the same or another rude rep) told me that it will be another 10 minutes before the tech would arrive. So I called back in 15 minutes and now I am being told someone will be there in 2 hours. By now I am getting a little upset. With all the different times and the rudenessAt 5pm the tech calls me and says that he is finishing up in Dublin which is about 30 minutes away and said he would get there around 6:30. I explained to him how long I had been waiting and he said I am on my way. This is where I really get upset with this lousy company.
I have a 2014 Camry in excellent condition. Everyone thinks that it is a new and cannot believe that it is almost 5 years old. They send a rookie out to help me. He cannot get in the to car. While doing this, I notice that there is a gap forming on my doors. He tried the driver side and could not get in, then tried the passage side and still could not get in. He tried for ~45 minutes with no result. I said that I don’t live that far away, if you will take me home, I can get the second key. He states, they cannot let customers ride in their car(s). So I said I will call my friend or lyft. But he wanted to tried one last time. I mentioned to him that you may want to stop, because I do not want my doors damaged. He says it is an easy fix. Since he could not get the doors to open, I said why don’t you try opening the drunk. He says, oh that is a great idea. after two-three tries, he is able to open the drunk. Now to fix the doors, he tells me that he has

repaired the doors, but I am so tired of dealing with this bad company, I just wanted to go home. Oh did I mentioned it is now around 6:30pm. After I get home and was getting out of the car, I notices that the gap is still in my doors. I call them and they tell me that I have to file a insurance claim with my insurance. I state this does not make since to me, to contact my insurance when your employee has damaged my car. The rude rep tells me that this is how they handle claims. So I call my insurance and they tell me that I would have to pay my deductible of $500 and this type of claim is not cover under my insurance, so it may be more. Luckily I have a great insurance company (Amica). They contact the company on my behave and a supervisor call and say they will be out in the next couple of days, again stating it is an easy fix. Well guess what, my doors still have the gap and now I can hear wind noise, which I did not have a problem with before. Whatever you do, DO NOT use this company. Pay the money for a professional company. BAD, BAD, BAD

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California Street 1675
San Francisco 94109 CA US
Get directions
Reviews:0
Reported Loss :500 $
Severity of Scam :High
Reported by : anonymous
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