Nova Financial & Insurance Services

Lacks Customer Service Satisfaction

I prepared my taxes for the first time at Nova Financial with Norma (the owner) this year and she seemed extremely up to date and knowledgeable with the latest tax laws.

She gave me options of what I could do. Months later i was audited by the IRS and now I owe some money.

That is not the problem that I have with NOVA as it is my responsibility to pay the taxes.

The issue at hand is that I turned to Norma for advise regarding the letter from the IRS in September and it is now December and I have not been able to get a hold of her.

I have called her repeatedly, left messages, showed up to her office with no avail.

The staff at NOVA Financial lacks customer service satisfaction.

How is a customer supposed to develop a healthy relationship with his/her Tax preparer if they do not follow up? If I could, I would not even give NOVA 1 star.

If you are looking for guidance and professional service please go elsewhere to prepare your taxes.

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Nova Financial & Insurance Services reviews are no way affiliated with yelp & reddit. Their business is located at 10990 Lower Azusa Rd #7, El Monte, CA 91731, USA. Nova Financial & Insurance Services could be contacted by dialing (626) 579-7769. Nova Financial & Insurance Services business page on Dirty Scam received 5 consumers reviews/complaints, page views and 7377$ of monetary losses. The most of the users reported the severity of the scam is High.
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5 reviews on Nova Financial & Insurance Services

  1. Worst Company to Prepare Taxes.

    Worst Company to Prepare Taxes. They lack Customer Service, Professionalism. The OWNER never answer or returns the calls. They all seem to be up to date but when you call them they do know anything. They over price on tax preparations. Would not give them any stars.

  2. I do not recommend this place for any Type of Business.

    I do not recommend this place for any Type of Business. The owner and staff lack professionalism. Her two girl employees don’t have any certification to be processing taxes. THEY ARE OVERPRICE!!!! NOT GOING BACK NEXT YEAR!!

  3. BE CAREFULL. SHE IS MONEY HUNGRY

    Unfortunatly, the owner of Nova Financial and Insurances services, provide Inmigration services with out any certification from INS.

    They are processing every petition under a Political Protection, this kind of help does not applied for people of Mexico which eventually after she (Norma Vazquez) get them the Green Card they, they will face a Deportation order from court.

    I do not recoment to do any kind of business with Normar Vazquez or her Office. BE CAREFULL. SHE IS MONEY HUNGRY

  4. Good Service

    good service i like everything about his place

  5. Nova finance services are scammers

    they are scammers contacted me for a loan ready to give 100k loan without any collateral papers then they are ready to give me 2million within a week but After approval was told I had to pay $1250 into an escrow account before receiving money.bloody hell scammers beware of them.

Lower Azusa Road 10990
El Monte 91731 CA US
Get directions
Reviews:5
Reported Loss :7377 $
Severity of Scam :High
Reported by : Anonymous
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