Nova Financial & Insurance Serv...

Lacks Customer Service Satisfaction

I prepared my taxes for the first time at Nova Financial with Norma (the owner) this year and she seemed extremely up to date and knowledgeable with the latest tax laws.

She gave me options of what I could do. Months later i was audited by the IRS and now I owe some money.

That is not the problem that I have with NOVA as it is my responsibility to pay the taxes.

The issue at hand is that I turned to Norma for advise regarding the letter from the IRS in September and it is now December and I have not been able to get a hold of her.

I have called her repeatedly, left messages, showed up to her office with no avail.

The staff at NOVA Financial lacks customer service satisfaction.

How is a customer supposed to develop a healthy relationship with his/her Tax preparer if they do not follow up? If I could, I would not even give NOVA 1 star.

If you are looking for guidance and professional service please go elsewhere to prepare your taxes.

Is Nova Financial & Insurance Services legit?
Nova Financial & Insurance Services is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 5 consumer(s) was/were given a Nova Financial & Insurance Services as a negative rating, and only a few left positive feedbacks.
Where is Nova Financial & Insurance Services located?
Nova Financial & Insurance Services is headquarted at 10990 Lower Azusa Rd Ste 7 El Monte, CA 91731. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Nova Financial & Insurance Services by dialing (626) 579-7769 or visit their website N/A.
How much monetary loss is incurred by Nova Financial & Insurance Services’s customers?
According to the reviews posted by Nova Financial & Insurance Services’s customers, US $7377 was the total loss incurred, and hence the severity of the scam is high.

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5 Reviews on Nova Financial & Insurance Services

  1. Nova finance services are scammers

    they are scammers contacted me for a loan ready to give 100k loan without any collateral papers then they are ready to give me 2million within a week but After approval was told I had to pay $1250 into an escrow account before receiving money.bloody hell scammers beware of them.

  2. Good Service

    good service i like everything about his place

  3. BE CAREFULL. SHE IS MONEY HUNGRY

    Unfortunatly, the owner of Nova Financial and Insurances services, provide Inmigration services with out any certification from INS.

    They are processing every petition under a Political Protection, this kind of help does not applied for people of Mexico which eventually after she (Norma Vazquez) get them the Green Card they, they will face a Deportation order from court.

    I do not recoment to do any kind of business with Normar Vazquez or her Office. BE CAREFULL. SHE IS MONEY HUNGRY

  4. I do not recommend this place for any Type of Business.

    I do not recommend this place for any Type of Business. The owner and staff lack professionalism. Her two girl employees don’t have any certification to be processing taxes. THEY ARE OVERPRICE!!!! NOT GOING BACK NEXT YEAR!!

  5. Worst Company to Prepare Taxes.

    Worst Company to Prepare Taxes. They lack Customer Service, Professionalism. The OWNER never answer or returns the calls. They all seem to be up to date but when you call them they do know anything. They over price on tax preparations. Would not give them any stars.

Reviews:5
Reported Loss :7377 $
Severity of Scam :High
Reported by : Anonymous
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