I’ve had the worse experience with this NDBD, I wished I’d looked on line first and read all this, I ordered iPad 4 on the 7 to July 2017, they gave me a tracking number, on the 14th I see that it stopped and item was delivered to Melbourne and signed for by someone.
I’m in Sydney, I Started emailing to ask what is happening to this day I still do not have a reply from them, I got hold of the delivery people in Hong Kong.
The only ones to reply, they said that it was sent to the repairs Dept for NDBD, I have email as all others, I emailed that info off but didn’t get reply, I got onto that live chat, I wrote everything but they don’t read anything .
They told me it was on its way and they’d get onto them to get a date of delivery, I told them how did they do that as only yesterday it was in Melbourne , they told me they all go to Melbourne first, they of course didn’t get back to me so next day I contacted then again, she told me that I’d get a new tracking number by tomorrow and I’d get an email about tracing.
I never did and she didn’t contact me as she said she would, next morning I contacted again as well as emails to no reply, I told her I didn’t get the new track number , she said she’d look into it, I reminded her she has said this everyday this week, I was on hold , she got back and said she tracked them me items in Sydney, I asked for the tracking number she said she didn’t have one.
I asked then how did she track, she just repeated that I’d get it soon, said it was on its way to me but couldn’t give me a date! I asked for Sydney phone number she said they don’t have one, I ask could I talk with a manger, she said they can’t, I ask her to take my number, but no one called.
After looking on line and reading so much negative things , even though after two weeks waiting and knowing nothing about my item other that my as new item was in a repair shop I dissident I’d cancel and get my money back, the lady in live chat said that was find, it sounded so easy.
she made me wait I did, then she got on and said it has been refund but depending on bank could be up to 10 day, I asked for proof that money was refunded, could kept on going around it , I told her which bank did it go in she said the one that was used?? I said there should be some numbers something to say you refunded, she wouldn’t give them to me, I told her I wasn’t going off until I had something to say she’d refund, she said she’d email me the receipt , she said she did that I told her I’d wait till I got it.
I got email it was not a receipt it just said I’d get a refund in around ten day, I told her that wasn’t good enough, then I say to her you didn’t refund me, you lie to me as if you had I’d have a copy of the transaction , it was all like talking to a robot, so 2 weeks later , I’m worn, from chasing my item , worried sick as I don’t have my money and no proof that they will put it in as she refused to give my anything, I have all transcripts and emails and the only reply from Hong Kong, i left message on face book that did nothing! Emails nothing, chat nothing
They don’t have any phone numbers other than the one in Melbourne, I don’t have STD access so I can’t call the only number for this company, oh she did she I could got the Sydney and ask them as they don’t have phone and they are not working the rest of the week she said! Just liters and cheats.
I saved so hard for my first iPad and it was a 4 as that’s the best I could do and now I have nothing nothing!, please sorry about spelling mistakes I’m disabled but tried.
I forgot to write in there some place , it’s not my bank that I’d be waiting on, it that they NDBd will put money in at around ten days, that lady never put it in, I have to wait for them to put it into my bank and I have no proof that they are going to do that or when.