Mitchell Gold + Bob Williams

Said refund my money and recharge when the table is available

We purchased the Addie Dining table on October 22 2017. Promised delivery in 2 to 3 weeks
Called the Plano store after 3 weeks (sales guy was never in) spoke to the manager and was told sorry we had an issue and you will receive the item mid to end January 2018
Asked why I was not informed no answer.
How come when i place the order the item was in stock??? total lie. then 3 weeks later when i ask where my table is. the excuse is sorry we had an issue with the complete shipment that arrive a few day ago.

Said refund my money and recharge when the table is available. Told they cannot do that as to place the order it must be paid for in full.
So they are using my (and your money) to finance their business
Totally disgusting store and service.
Will never recommend them to anyone ever.

If you are thinking of buying from them good luck just make sure what you are being told is the truth.

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4 reviews on Mitchell Gold + Bob Williams

  1. Would never do it again.

    Service and sales people are good. Very poor quality products. Don’t do it. Go somewhere else. We invested more than 7k in a sectional. The two sections did not align, we let that go. We had to have someone come out and install connectors to hold the pieces together. The pillows have become round shaped and are uncomfortable. The corner cushion sinks low at one and and you end up sideways. We let it all go. When a major squeak developed every time you sat we had had enough.

    The were good enough to offer to replace it. T day the new one arrived and we sent it back even before it got off the truck. The bottom fabric was torn everywhere. One more chance, and one more phone call and one more day sitting around for them to come is all I am willing to do at this point. If they cant get it right, everything goes back. Would never do it again.

  2. I ordered a number of Mitchell Gold and Bob Williams items for our new Condo.

    I ordered a number of Mitchell Gold and Bob Williams items for our new Condo. The pre-sales service I experienced was what you would expect from a high end brand, however beware when the furniture arrived the sofas were no where near the colour from the leather swatch we selected from and the after sales service was appalling,

    They use the disclaimer on the back of the leather sample to allow them to provide a different colour and tone. Their main office ignore emails and when eventually respond decline to help. I would warn any purchaser to take extreme care as there are no guarantees the leather sofa you think you are going to receive is any where near what you will receive!

  3. I think we might have returned the items we bought that day.

    I went in the DC store last weekend to check if they had replenished the showroom with the sofas/chairs that we were interested in ordering. I had been told two weeks prior that they were expecting the new pieces to arrive shortly.

    Unfortunately they were not in the store when we went back to take advantage of the last day of the sale. We decided to proceed with the order because we didn’t think it was necessary to come back a fourth time. While our previous experiences in the store were uneventful,

    I was shocked at how rude one salesperson had been to us at the time of purchasing two items.

    January 1, 2019

  4. Can't wait to shop there with him again!

    Purchased several items from sample sale. My sales person Will was very helpful and knowledgeable! Can’t wait to shop there with him again!

    January 14, 2019

14th Street Northwest 1526
Washington 20005 DC US
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Reviews: 4
Reported Loss : 200 $
Severity of Scam : Extremely Low
Reported by : Anonymous
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