MetLife Home Loans
Terrible CompanyThis is a horrible company. MetLife Home Loans had my auto and home for six years.
When I wanted to cancel the rate for a better rate, on 10/5, I called over and over to get $1660.00 back.
This was urgently needed because my new policy required that amount.
I was informed that there was a system error and that the payment had not been released by 11/7.
It was to be sent to the “help desk” to resolve. I requested to be called on 11/10 to find out where my payment was.
But, nothing.
I was contacted again on 11/15 and informed that the homeowner’s policy hadn’t been canceled yet.
WHAT???? I demanded that the payment be made immediately.
I was informed that it would take about five business days to receive it and get it by a “beautiful day.”
I was curious if the disgust I had with the representative was recorded. I’m sure it wasn’t.
MetLife is shameful for taking a paying client to this level.
It was terrible of them to hold my money, even though I paid on time.
Shame on them for having me repeatedly call them to inquire about my owed money.
I am sure it was not.
This company is terrible. They had my auto and home for six years. When I wanted to cancel to get a better rate, I had to call them over and over to reach $1660.00 back. This was urgently needed because I had a new policy that required that much. I was informed that there was a system error and that the payment had not been released.
I requested to be called again to find out where my payment was. It was to be sent to the “help desk” for resolution. But, nothing. I was contacted again and told that the homeowner’s policy hadn’t been canceled yet. WHAT?
I demanded that the payment be made immediately. I was informed that it would take about five business days to receive it and that I would get it within a “beautiful day.” I was curious if the discus with the representative was recorded. I’m sure not.