MetLife Home Loans

Terrible Company

What a terrible company. I had my home and auto with MetLife Home Loans for over 6 years and when I decided to cancel for a better rate on 10/5 I had to call back over and over again to get my check $1660.00 back (and needed desperately because my new policy required that much)!

I was told there was a “system error” and the payment was not released as of 11/7.

It was going to be sent to the “help desk” for resolution. I asked to be called back on 11/10 to let me know where the payment back to me stood…and got NOTHING.

Called again on 11/15and was told that the homeowners policy had not been canceled yet.

WHAT???? I insisted the payment be expedited to me immediately and was told that I would have it in about 5 business days and to have a “beautiful” day.

I wonder if my discust with the representitive was “recorded” – I am sure it was not.

Shame on MetLife for taking a paying customer to this level.

Terrible of them to keep my money when I always paid on time.

Shame on them for making me call back repeatedly for the money I was owed.

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1 review on MetLife Home Loans

  1. I am sure it was not.

    What a terrible company. I had my home and auto with them for over 6 years and when I decided to cancel for a better rate on I had to call back over and over again to get my check $1660.00 back (and needed desperately because my new policy required that much)! I was told there was a “system error” and the payment was not released as of.

    It was going to be sent to the “help desk” for resolution. I asked to be called back on to let me know where the payment back to me stood…and got NOTHING. Called again on and was told that the homeowners policy had not been canceled yet. WHAT????

    I insisted the payment be expedited to me immediately and was told that I would have it in about 5 business days and to have a “beautiful” day. I wonder if my discust with the representitive was “recorded” – I am sure it was not.

Pennsylvania Plaza 1
New York 10119 NY US
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Reviews:1
Reported Loss :6354 $
Severity of Scam :High
Reported by : Anonymous
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