Horrible customer service. Abysmal. I seriously wonder how Leader Bank – Main Office stays in business.
I have my mortgage through this place. I’ve had multiple mortgages generated through Leader Bank.
Unfortunately after my last refi, they didn’t sell the loan. Hence I’m stuck dealing with these idiots.
My biggest issue is with the escrow payments I am required to make as part of the loan contract.
A few years ago, they forgot to pay my homeowners insurance. After multiple phone calls, they paid the bill, but refused to pay the $25 late fee.
After more multiple phone calls I determined that these people were pretty incompetent and had no idea what I was talking about.
I finally paid the $25 fee directly- to stop the letters from the insurance company.
The latest fiasco is the real estate taxes. I personally prepaid 3018 taxes in December due to the TCJA.
I called leader, informed them, offered to submit proof of payment.
They told me not to worry my pretty little head – they would not pay the taxes.
But they did. Over $2k. And when I called, they customer service guy just said oops.
We made a mistake. And refused to do anything about it.
And blamed me for who knows what. The manager was just as pathetic. Even more so.
I finally had to get to AVP Level to finally find someone willing to admit the error, take responsibility for the error, and try to take steps to rectify the error.
I still don’t have my money back. They said they may be able to reimburse me in April.
They have not heard the last from me.